Overall Ratings & Reviews Home2 Suites by Hilton Frankfort

What a great property! We had the best stay. Excellent staff, amenities and the rooms are spacious and clean. Very quiet, a lot of people in the lobby during check in but heard nothing all night! I would definitely recommend to anyone looking for a great deal and a great stay!!

Was not impressed with the gentleman checking us in but there was a very nice lady who kept the pool open an extra 15 minutes so our granddaughter s could swim. The hotel was beautiful.

Great restaurant within walking distance. Shopping if you want it.

Nice hotel like most of the Home 2 Suites. Right next to the Cattlmens Roadhouse restaurant- would highly recommend eating here.

When we arrived Ben was very helpful. He greeted us with a smile and made the check in very pleasant. Unfortunately everything went downhill after that. The TV remote didn’t work. Ben tried to help but said he wouldn’t be able to get it resolved until the next day. The next day we went out for our Distillery tours expecting to come back to it working but no one had even came to the room, not even to freshen up the room. The person at the front desk for Saturday said there had been no passdown ahout the tv needing to be looked at. Ben mentioned there being a room that had issues with the tv and this new clerk mentioned it had happened to one other room before nit sounded like neither one was keeping track of what the room number was. Another guest listening said she had the same issue in her room. While asking for help the new clerk had his personal items-food, clothes, phone chargers and other items laying all the guest table instead of on the back break area. We decided to go check out the pool and the pool looked dingy. We got in hoping it was just an older pool but absolutely no chlorine smell at all…it almost smelled like mildew. We stayed in for about 15 minutes and just decided to get out. We then went up to take a shower and found hair from previous guests in the shower…on the walls, the floor and in the showerhead. Just overall a horrible experience. The only things we did feel were positive were the blackout curtains were the best we’ve seen and the breakfast.

Always love staying here nice friendly staff. I was there to help room is clean convenient. Perfect. We’ll stay here again.

Only complaint is the TV doesn’t work unless you bring your own laptop to connect to the HDMI cable. Happened to us this trip as well as back in November at this property so it seems to be a running issue.

Ben was awesome. I didn't book two nights which is what I wanted. When on the Bourbon Trail the next day, Ben took care of the booking with no issues.

The room was very comfortable and spacious

Over one hour wait before we could check-in. We were told it was because Hotels.com virtual card wouldn’t clear. Called Hotels.com customer service and was transferred to 5 different people!

Enjoyed the extra space the extended stay style room provided. Bathroom was more spacious than many hotels can be.

Good hotel. Would stay there again.

other than nobody being at the front desk it’s an actually real nice property and i prefer the home to stay suites

There for the weekend for a funeral. Conveniently located to dining.

Very nice!

Good value. Recommend for families, too!

First night realized King mattress was collapsed on one side only. Called front desk and they told us there would be no difference between any other rooms but offered to move us to a suite next door. This suite had a mattress in good condition but both suites showed significant structural damage to walls, corners and furniture. 2nd Suite smelled of sewer back up and was missing light bulbs in fixtures and remote control for TV. 2nd night complained at 1130PM to front desk of suite above playing their TV so loudly it woke us from our sleep. Called front desk a second time and visited them in person two more times by 1215 as there were no changes to the noise level. Final visit to front desk we were told by staff that we were welcome to contact the local police and file a noise complaint. Next morning well before checkout Television continuously lost contact with their satellite signal, cleaning crew attempted to enter our suite while we still occupied it and were changing for the day. Very unhappy with this visit and location. Don't get the impression they truly care about a safe and comfortable stay.

Best place to stay in Frankfort! Wouks not stay anywhere else. Staff is amazing amd always goes above and beyond!

Clean hotel, nice rooms,

They could do a better job with cleaning the pool