Overall Ratings & Reviews Condo in Ocean Front Resort

Great surroundings, good privacy of the room and front deck, great view. The room was OK for the price, maybe a small sofa could help. Overall the room, location and service was great.

We missed our flight out & asked if they could credit it for a night (was a reach, but hey no harm in asking) they said no they cannot. I then asked if we could stay an extra day and they said yes but id have to pay . I understood &decided to just take the loss. It was my fault. Upon arrival, the room was extremely muggy& damp smelling.I turned the ac on (which is not a/c it is an evap cooler) to try to take the humidity out, to no avail. Immediately texted them the issue & they responded promptly &sent maintenance. He agreed the room was humid but was reading 23 degrees celsius (although it was clearly not) . He called another tech to come try to get it to work properly.well he mustve broken a pipe or something because the roof was flooding the kitchen and dining area, right onto our suitcases that had my husbands Jordan IV military black shoes and his clothes (not a very happy husband now) . We move our luggage , i text the owner and he ASSURES me everything is going to be fixed , to go ahead & leave. So i have to leave to meet the rest of our party and TRY to enjoy while our room is POURING WATER, with 4 men with our belongings? FFW a few hours we come back, water is all cleaned but its still muggy , i text & he sends someone. Same issue minus the shower. This happened every day, entire stay was horrible. We ended up sleeping 2 nights in my daughters room because it was unbearable in our room. Basically paid $800 for a storage place. No comp, no discount. DONT STAY HERE

Horrible room, furniture, no service at all. AI generated answers to your questions and concerns. Every concern you make you will get an answer that they will make it a note for future customers, for you there’s nothing as you got trapped. So disappointed! Wasted our money and our precious trip!

The property is nice for families. It is able to accommodate a large number in one room without feeling overcrowded. The balcony option is nice also. Check in and out is easy, and the grounds are beautifully maintained.

Although it is fairly clean, the facility is really old. Just don't look at the details. When we stayed, our next door was super loud at midnight cooking and talking. Since the rooms shared a (locked) door, we heard every single word they were saying! Dining is convenient. Walk across the street and there are a lot of restaurants.

Building it self was old and you can smell of wet and fungus. I requested refund or change room, but busy season couldn’t find a place. And once it was booked, there are no refund. Very strict no refund policy even though water leak and rusty hot water. I don’t recommend this place. It is located at Park royal hotel. Nice ocean but that’s it

This condo is within the premises of Park Royal Cancun Resort. You have access to the beach and a few other services of the resort. It is very conveniently located across the shopping mall which has tons of food options. In our condo, the trees were blocking the ocean view. The condo has a functioning kitchen and good beds. Very comfortable for a family of 5. The condo owner is extremely responsive via WhatsApp. Very kind and understanding person. They also have a connection with a tour agency -- Luca Transportation. Highly recommend that you book tours with him. He is also an amazing person to deal with.

Location is great. Room is clean. The only thing is it’s pretty humid in the room and the ac doesn’t seem to help.

Very convenient for families, very well equipped condo in an excellent area of ​​Cancun.

great location

The building looks nice, but the apartment looks and smells old. It looks like it gets no maintenance. Dirty towels upon arrival, smelly bed, only two rolls of toilet paper, no daily cleaning, it is best to pay a bit more and be more comfortable elsewhere.

It’s very dated and the towels and sheets are stained. The pull out sofa isn’t a sofa. The pillows smell very used. The shower curtain is long due for a change- it has pink mold at the bottom. Wouldn’t recommend even for that rate.

the condo was a very old one the ac didn't work paint job was poor restroom had mold Curtin falling down. basically everything was not good. I would not come back again.

Great Area right in the center of everything! We had a wonderful time. Host was very helpful and very friendly. He communicated very well with all of our inquiries. Would love to stay there again!

Excelente atencion por parte de los anfitriones, en especial de MaFer, en todo momento pendientes de que nuestra esta fuera inolvidable. Gracias!

It was a great stay

We stayed for one night and it was close to all amenities. The furniture was a bit outdated but that didnt bother us. It was in great location. We will definitely come back again if we have a big group of family.

Excellent option for our vacations. The place was clean, fresh and it was perfect for our needs. Fully recommend it!

Perfect location, walkable, beautiful view, and around so much to see great things. We love our stay and enjoyed every moment of it! The condo we stay at very nice and safe . Jorge gave us really great service and we absolutely love the place. If you ever travel with family, book your trip here and ask for Jorge with affordable price fit in your budget. The staffs were very nice and so kind. We really enjoyed it!!!

It was convenient, it was right at the beach.