The staff were exceptional—they accommodated our request to switch to a different floor, which we really appreciated. We also accidentally left an item in our room after checking out. The hotel promptly contacted us, and we were able to pick it up when we returned to San Sebastián later that week. We were very grateful for their honesty and excellent service. The location is great and made it easy to explore the city. The only minor downside was the garbage bins at the front /side of the hotel, which slightly detracted from the entrance.

Well located

Everything about our stay was 10/10. Every member of staff was super helpful… right from check in to check out. If you ask, they will recommend places to suit what you’re looking for. Breakfast was available for €16 per person but we didn’t take advantage of the offer. The room was quiet and very clean - toiletries, mini bar and tv provided. Only a 5 minute walk to the beach and towels are provided on request. Old town and centro very accessible on foot within 20mins. Would I stay again? Absolutely!

Good hotel well located very clean great staff but so so small bathroom

Property looked newly renovated. Clean. Maid service was very helpful with laundry. Good location close to shopping and the beach which is why you vacation in San Sebastián.

Clean room. Staff helpful. Close to sea front, bars and restaurants.

We arrive with our daughter and the reception lady didn’t permit she stayed with us in the room. We have to pay another room and it was the only hotel done that. The lady at the reception desk was very bad educated and spoiled.

Great location with fantastic breakfast.

I love it's proximity to old town and best of all the nice staff.

The location was great, clean room, solid breakfast, friendly staff. Just to know if staying here: no English tv channels, no conditioner or lotion. It is just good to know what to pack and expect.

Rooms were very small photos were very misleading and staff weren’t particularly friendly. We were leaving early on our departure day and they refused to sell us a coffee without buying a full breakfast, very odd behaviour. Wouldn’t recommend or return

Wish we stayed more days, great location!

The hotel is very good overall, including the staff, the breakfast, the rooms and the location

Conveniently located, modern, and clean with friendly and helpful staff. The breakfast was good with fresh fruit, breads and egg options.

Very clean- which is important. Great location city center.

Excellent staff. Front desk and breakfast team. All so nice and helpful. Hotel was within a couple of blocks to the beach and we could walk to all of the tourist sites. Anywhere from 5 minutes to 30 min or so.

no

Friendly staffs, good room conditions and location is just perfect! Definitely will be back and thank you for a receptionist (didn’t ask her name) as she is always amazing and very helpful.

The hotel was lovely; clean and smelled great. Staff were friendly and very helpful. The room itself was spacious and very comfortable with great amenities and bathroom. The location was fab - an easy 10 minute stroll to old town, plenty of bars and restaurants nearby and minutes from the beach. Excellent value for money.

Excellent location, friendly/accommodating staff and very clean hotel overall. Showers are a bit small but everything else is just right for a short stay. I’ll definitely be back!