Overall Ratings & Reviews Mystery Hotel Budapest, Preferred Hotels & Resorts

The property was one of the best we've stayed in. It was clean. Spa was lovely and massage was good. Everyone was so nice. All services were great (although we didnt have any food). There was no noise disturbances, which was great for a restful sleep! Sky Garden had a lovely view and atmosphere. It was close to everything we needed. Can't fault it in any way

Brilliant on every level and worth every penny, rooms were stunning in fact the entire hotel from entrance to top was incredible.

Amazing hotel , beautiful rooms very spacious, great food for breakfast, helpful staff

Staff and services were top notch!

The rooms were clean and hotel had an overall nice ambiance. Located in an overall walkable area, but is a bit further from some of the sites.

Excellent hotel lovely ambiance great location will be back

The location, the facilities and the team were wonderful.

Good hotel

It really didn't feel like I was staying at a 5 star hotel(even tho they say so with awards and everything). The room I booked seemed bigger in the picture(good marketing I guess)than reality. In my room the ceiling was very low and the bed almost cover all the space. The bed decorations seemed old and outdated. That decoration of printing paintings(with frames included) didn't really feel like 5 star decorations, felt cheap, however on the pictures advertised looked good. In the front of the hotel there was an abandoned building where homeless people go and sleep.

This is a beautiful hotel. I very much enjoyed my stay here and would love to return sometime. It's close to everything you might want to do in Prague, including public transportation if you don't want to walk. The staff is very friendly and the room was super comfortable.

I recently stayed at Mystery Hotel Budapest and while the property itself was beautiful and the stay comfortable, I unfortunately had a negative experience when it came to the handling of my deposit. At check-in, a 100 EUR (approx. 15,047 ISK / 40,000 HUF) deposit was taken as a standard procedure. However, after checkout, I was also charged separately for two breakfasts – 20,767 HUF (approx. 7,812 ISK / 52 EUR) – which I paid as an independent transaction. Despite this, the hotel insisted that the breakfast amount was deducted from the deposit. After sharing my bank statements clearly showing the breakfast was charged in a separate transaction, the hotel failed to acknowledge the discrepancy or take any meaningful steps to investigate or correct the issue. To date, the original 100 EUR deposit has not been returned to my account. I tried to resolve this issue directly and reasonably with the hotel, but the response I received simply redirected me to my bank, rather than double-checking their own records. If you’re staying here, I strongly recommend keeping detailed records of any charges and verifying deposit returns carefully. It’s disappointing to have an otherwise pleasant stay overshadowed by poor financial handling and lack of accountability.

Very friendly and efficient staff, everything was in immaculate condition

Amazing stay

Traveled with my daughter staff were great, facilities were excellent. Highly recommend would go back!

This hotel was amazing. Lovely spacious rooms, staff were so nice and the location was great.

A complete charming surprise. This hotel is a real gemstone in the heart of Budapest. Perfect location just behind Nyugati Train Station, stuff with deep service orientation, beautiful room. What can I say, it felt like fairytale ❤️

The property was great with very interesting and quirky design. Staff were exceptional and the way that they treated my dog was some of the best I have ever experienced.

Like everything about this hotel, BUT , the hotel have no health and safety awareness. Stairs have no banisters (hand rail). A friend fell a few steps because of that.

Nice hotel. Attentive staff.

Helpful staff, room was very clean, they provided complementary water and snacks,