Overall Ratings & Reviews Hampton Inn and Suites Chicago/Waukegan

Stayed here last week to celebrate my 40th birthday and it did not disappoint! Yesenia, at the front desk, was amazing and provided top notch service, especially when we asked for some extra things! We did not use the amenities but they looked nice! Will definitely stay here again if and when I return to the area!

comfortable...good hot breakfast

N/A

Property getting older (than pictures portray). However it does appear to be reasonably clean. Very good breakfast. Staff comes across as genuinely caring. Despite securing the reservation more than two months before our stay, the were unable to have both of the rooms booked, on the same level let alone next to each other. Our family had to be split and stayed on separate floors, making coordination and supervision of the kids a bit challenging.

My stay was very good. David made me feel very welcomed. Will definitely be returning.

I think Yesenia went above and beyond just to make us feel welcome!

Everything was great with the stay. I wish you could add a water bottle filler in all your Hotels. It is almost impossible to fill a water bottle from a water fountain fully. I do also wish they had bacon or Pork Sausage available every morning. Chicken sausage is not great.

Best hampton ever. Front desk manage is best in the world. No joke, best ever.

The hallway carpet on the 2nd floor was dirty, wrinkled and not completely attached to the floor.

Very clean and the staff was amazing when it came to checking us in. Very fast and thorough.

The overall stay was enjoyable at this property. It’s in a clean area, plenty of amenities, breakfast good as well. The only thing I gave a lower rating on was the condition of the hotel, over all the property is in good condition, the room was very comfortable and spacious. The reason for the lower rating in this area was the carpet in the 4th floor hallway was less than to be desired and honestly a tripping hazard as it is loose at the seams and frayed, hopefully they’ve already identified and have a plan in place to correct this.

The room was huge and felt like an apartment! Clean and quiet. Would definitely stay here again.

Great stay

Hampton Inn is always nice. The only 2 things we could mention are the hallway carpet being worn and our sink drained a little slow. Otherwise we had no complaints and were very happy with our stay.

It’s older property, but well kept. Staff was really nice and helpful.

Checked in by smartphone, digital key on smartphone, never had to go to the front desk. And the hot breakfast is 1st class. Clean, safe and quiet.

My check-in process was exceptional. I wish I had gotten the woman's name who helped me check in. She was so kind and helpful, and she made me feel very welcome and important.

Will return!

The stay was excellent. Everything was close to to shop and eat. Also close to the Navy base.

The staff were very friendly & helpful. The bed was super comfortable - always had a peaceful night’s sleep. Delicious coffee & tea flowing all day & night, as well as a vast variety of breakfast choices each day. Despite being busy at times, it was always quiet inside the room. Great vibes here overall.