Dear Ms. Loli F., Thank you so much for taking the time to share your experience at Tentrem Hotel Yogyakarta. Reading your review brought a smile to our faces as well. We are delighted to hear that you enjoyed your stay with us, from the spacious rooms to the diverse range of food. We are very happy to hear that our local cuisine was one of your favorites and left a lasting impression. Offering authentic local flavors is one of the ways we introduce the diversity of Indonesian food to all our guests. This is a wonderful compliment to our entire team. Thank you for your appreciation and trust in Tentrem Hotel Yogyakarta. We hope to welcome you back soon to sample your favorite dishes and experience a similarly memorable stay in the future. Sincerely, Rosa Hantoro Puri, Rooms Division Manager, Tentrem Hotel Yogyakarta

Dear Ibu Vibrayani A. B., Thank you for taking the time to share your feedback following your stay at Hotel Tentrem Yogyakarta. We are delighted to know that you enjoyed the variety of food offered during your stay. It is especially rewarding to hear that our culinary selections provided a sense of comfort and contributed positively to your overall experience. Our culinary team takes great pride in presenting a diverse range of dishes, combining local favorites and international offerings to ensure every guest can find something enjoyable and memorable. Thank you once again for your kind words and for choosing Hotel Tentrem Yogyakarta. We look forward to welcoming you back for another relaxing stay and delightful culinary experience in the future. Warm regards, Roso Hantoro Puri Director of Rooms Hotel Tentrem Yogyakarta

Dear Bapak/Ibu, Thank you for taking the time to share your experience following your recent stay at Hotel Tentrem Yogyakarta. We are delighted to learn that you had an enjoyable four-day stay with us and that every aspect of your experience met your expectations. It is especially rewarding to know that you thoroughly enjoyed the quality and taste of our culinary offerings, as our Culinary team takes great pride in creating memorable dining experiences for our guests. Your kind words and intention to return on your next trip to Yogyakarta mean a great deal to us and serve as wonderful encouragement for our entire team. We sincerely appreciate your support and look forward to welcoming you back to Hotel Tentrem Yogyakarta for another memorable stay in the near future. Warm regards, Roso Hantoro Puri Director of Rooms Hotel Tentrem Yogyakarta

Dear Bapak/Ibu, Thank you for your kind review and for choosing Hotel Tentrem Yogyakarta. We are delighted to know that you had a wonderful stay with us and that the service provided by our team contributed positively to your experience. Your appreciation for our helpful and attentive staff is truly valued and will be shared with the entire team as encouragement to continue delivering exceptional hospitality. Thank you once again for your support. We look forward to welcoming you back to Hotel Tentrem Yogyakarta for another memorable stay in the future. Warm regards, Roso Hantoro Puri Director of Rooms Hotel Tentrem Yogyakarta

Dear Ana Si, Thank you for taking the time to share your experience staying at Tentrem Hotel Yogyakarta. We are delighted to hear that our team's friendly service made a positive impression on you during your stay. Friendly and attentive service is our commitment to creating memorable experiences for all our guests. We were also pleased to be a part of your daughter's special birthday celebration. We were delighted to hear that the birthday cake we provided added joy to your special day. Thank you for trusting Tentrem Hotel Yogyakarta. We hope to welcome you and your family back to celebrate more special moments with us in the future. Sincerely, Rosa Hantoro Puri, Rooms Division Manager, Tentrem Hotel Yogyakarta

Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the inconvenience caused by the malfunctioning bathroom and for your dissatisfaction with your stay. To quickly resolve this issue and improve our services, please provide us with the following information: Room number, Check-in date, and Check-out date (check-in time). This information is crucial for our hotel maintenance team to conduct an on-site inspection, carry out necessary repairs, and prevent similar issues from recurring. Thank you for your cooperation and understanding. Yogyakarta Tenterem Hotel appreciates all valuable feedback and is committed to improving the quality of our services. Thank you, The Management Team, Yogyakarta Tenterem Hotel.

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that our reception staff and hotel managers were very helpful throughout your stay. We will convey our sincere thanks to them immediately. We look forward to welcoming you again at Tentrem Hotel Yogyakarta. Sincerely, The Tentrem Hotel Yogyakarta Management

Dear Valued Guest, Thank you very much for your valuable feedback. We apologize for the inconvenience caused by the following issues: frequently malfunctioning toilet, faulty bathroom light (needs replacement), and broken refrigerator (needs replacement). To address these issues, we will conduct a thorough investigation, improve regular maintenance, and immediately assess the quality of our facilities. To help us better understand the situation, please provide your room number and check-in date. We apologize again for the inconvenience and will do our best to provide better service in the future. Thank you. Sincerely, The Tenterem Hotel (Yogyakarta) Management Team

Dear Valued Guest, Thank you for your positive review. We are delighted that you enjoyed your stay at Tentrem Hotel. We appreciate your positive experience and hope to welcome you back soon. Sincerely, The Tentrem Hotel Management, Yogyakarta

Dear Ms. Theresia Rinavidy, Thank you for your wonderful review. We are delighted to hear that you enjoyed the signature lemongrass scent of Tentrem Hotel, the welcome drink, and the lemongrass-scented souvenirs from the gift shop, including candies and hand sanitizer. We will share this compliment with our entire team. We look forward to seeing you again at Tentrem Hotel. Sincerely, The Tentrem Hotel Management, Yogyakarta

Dear Bapak Erik, Thank you very much for your kind review. We are truly delighted to hear that you found Hotel Tentrem Yogyakarta to be the perfect hotel for a short stay in Yogyakarta. Knowing that we were able to provide you with a comfortable and enjoyable experience, even for a brief visit, means a great deal to us. We hope that on your next trip to Yogyakarta, you can stay with us a little longer. We would be honored to welcome you back. Warm regards, Management Team Hotel Tentrem Yogyakarta

Dear Ibu Intan A. M., Thank you so much for sharing such a beautiful and heartfelt review. We are truly touched to read that you experienced the essence of Tentrem – true peacefulness – during your stay. Knowing that you fell into such a deep sleep that you didn't even realize it until 8 PM is the greatest compliment we could ever receive. That is exactly what we hope every guest feels when they stay with us. We are also delighted that you enjoyed the ambiance of Ebony Lounge, our breakfast that exceeded your expectations, and most importantly, that our staff made a positive impression on you. Your suggestion that the GM should give them a pay raise made us smile – we will certainly make sure they feel appreciated for their hard work and genuine care. Thank you again for your kind words and your promise to come back whenever you visit Jogja. We will be waiting to welcome you with open arms and the same peaceful atmosphere. Warm regards, Management Team Hotel Tentrem Yogyakarta

Dear Valued Guest, Thank you for choosing Tentrem Hotel for your stays every time you visit Yogyakarta. It is a great source of pride for us. We appreciate your loyalty and strive to always be your home away from home in Yogyakarta. We look forward to seeing you again at Tentrem. Sincerely, The Tentrem Hotel Management, Yogyakarta

Dear Valued Guest, Thank you for taking the time to share your experience staying at Tentrem Hotel Yogyakarta. We are delighted to hear that you and your family had a wonderful and enjoyable time. Providing comfort, tranquility, and memorable experiences for all our guests is our primary goal, so reviews like this are very meaningful to all our staff. Thank you for your trust in Tentrem Hotel Yogyakarta. We hope to welcome you and your family back for another comfortable stay in the future. Sincerely, Rosa Hantoro Puri, Rooms Division Manager, Tentrem Hotel Yogyakarta

Dear Ibu Lusi P, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Hotel Tentrem Yogyakarta. We are truly delighted to learn that you had an amazing experience with us. It is especially rewarding to know that you enjoyed our culinary offerings, found our team to be friendly and welcoming, and appreciated the spacious comfort of our guest rooms. Your kind words about the overall hotel experience mean a great deal to us and serve as wonderful encouragement for our entire team to continue delivering exceptional hospitality and memorable stays. Thank you once again for your support and recommendation. We look forward to welcoming you back to Hotel Tentrem Yogyakarta for another amazing experience in the future. Warm regards, Roso Hantoro Puri Director of Rooms Hotel Tentrem Yogyakarta

Dear Chriskie W., Thank you for taking the time to share your experience at Tentrem Hotel Yogyakarta. We are delighted to hear that you enjoyed your stay with us and found our hotel attractive and worth recommending. We are especially grateful to know that your visit was positive and that you plan to return when you visit Yogyakarta again. Your trust and recommendations motivate our entire team to continue striving for friendly service and memorable accommodations. Thank you again for your support and trust in Tentrem Hotel Yogyakarta. We look forward to welcoming you back on your next visit. Sincerely, Rosa Hantoro Puri, Rooms Division Manager, Tentrem Hotel Yogyakarta

Dear Bapak/Ibu, Thank you for sharing your wonderful feedback following your stay at Hotel Tentrem Yogyakarta. We are delighted to know that you had a fantastic stay with us and that you particularly enjoyed our swimming pool and tennis court facilities. It is rewarding to hear that these amenities contributed positively to your overall experience and are among the highlights of your visit. Our team continuously strives to provide well-maintained facilities and exceptional hospitality to ensure every guest enjoys a memorable and comfortable stay. Your kind words serve as great encouragement for us to continue delivering the highest standards of service. Thank you once again for your support and recommendation. We look forward to welcoming you back to Hotel Tentrem Yogyakarta for another fantastic stay in the near future. Warm regards, Roso Hantoro Puri Director of Rooms Hotel Tentrem Yogyakarta

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Tentrem Hotel Yogyakarta. We understand your disappointment regarding the change in our policy concerning Hollywood beds, which were previously offered complimentary of charge. We appreciate any inconvenience and impact on your stay. Please note that some in-room services and arrangements now incur additional charges to support our operational needs and ensure consistent quality standards for all guests. However, we greatly appreciate your feedback and understand that your previous experience was one of the reasons you returned to Tentrem Hotel Yogyakarta. We have noted your comments and will forward them to the relevant team for evaluation and improvement of our products and services in the future. Thank you for your trust in Tentrem Hotel Yogyakarta. We sincerely hope to have the opportunity to welcome you back and provide you with an even more pleasant stay in the future. Sincerely, Rosa Hantoro Puri, Rooms Division Manager, Tentrem Hotel Yogyakarta

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Tentrem Hotel Yogyakarta. We are delighted to hear that you enjoyed the comfort of the clean, spacious, and convenient rooms, as well as the satisfying breakfast with a wide variety of choices. Your compliments on the friendliness and responsiveness of our team are very meaningful and will encourage all staff to continue striving for the best service. We are pleased to know that the hotel's swimming pool facilities and excellent location added value to your visit to Yogyakarta. Thank you for your suggestion. Your trust and support are invaluable to us. We hope to welcome you back to Tentrem Hotel Yogyakarta again in the future for another pleasant and memorable stay. Sincerely, Rosa Hantoro Puri, Rooms Division Manager, Tentrem Hotel Yogyakarta