Dear Hotel Tentrem Management,
I would like to formally express my dissatisfaction regarding several unpleasant experiences during my first stay at your hotel on July 10, 2025.
I checked in around 7:00 PM and used the valet service upon arrival. I paid IDR 100,000 for two days of valet parking. However, I was not given any parking ticket or proof of service by the security staff. I even asked twice, “Sir, how do I retrieve my car later if I don’t receive any proof?” to which the night security casually responded, “Just go directly to the valet desk.”
After checking in, I went to my assigned room, 0611. Shortly after entering, my young child called me over and pointed out a small cockroach on the bathroom floor, right next to the bathtub. At that exact moment, the bellboy arrived with our luggage. I immediately reported the issue to him, and he promptly removed the cockroach and apologized. Nonetheless, this incident was very distressing, especially for my child.
The following day, when I attempted to retrieve my car, I was questioned repeatedly by the valet staff about the parking card. I explained that I had not been given any card the night before. When I raised the issue with the reception, it felt as though I was being blamed for losing the valet card. Even after my car was brought to the front, one of the staff remarked, “Here is your card, Sir. Please make sure not to lose it again,” implying that the fault was mine.
I found this experience frustrating and disappointing. I expected a higher level of service, professionalism, and cleanliness from a hotel of your standard.
I hope you will take this feedback seriously and take the necessary steps to ensure such incidents do not happen again to future guests