Dear Ms./Mrs. Nyitzz N., Sincerely, J Hotel Kuta. Thank you so much for your detailed and constructive review. We appreciate you taking the time to share your 4-day, 3-night stay with us. We apologize for some of the inconveniences you experienced, such as the lack of coffee/tea, hot water, and a refrigerator in the room, the uncomfortable condition of the mattress and pillows, and water dripping from the air conditioner. We have noted your feedback and will forward it to the relevant team for future improvements. For your information, complimentary coffee, tea, and hot water are available in the lobby area. For bathroom amenities, we now provide soap and shampoo in the rooms. Other amenities, such as toothbrush sets, are available upon request at an additional cost. We appreciate your appreciation of the cleanliness of the room and towels, the comfortably cool air conditioning, the working hot water, and the hotel's convenient location near the Trans Metro Dewata bus stop. Regarding breakfast, we apologize if the variety of the menu and availability did not meet your expectations. We will forward your feedback regarding menu variety, beverage quality, and food replenishment to the restaurant team for evaluation and improvement in the future. Thank you again for your feedback and trust. We hope to welcome you back for an even better stay. Sincerely, The Management Team, J Hotel Kuta
