AMAL N. B. H.

Staycation

10,0

/10

Reviewed 2 week(s) ago

staff friendly & area good area

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T***i

8,3

/10

Reviewed 2 week(s) ago

At breakfast, it was so crowded that there was a waiting list to be seated. When I went to pick up my food, some items hadn't been restocked, and some bowls were empty. I'd left something at the hotel next door (I'd stayed at the Grand Swiss-Belhotel the night before). I'd sent a WhatsApp message, but no response, even though we're in the same Swiss-Bel group.

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1 people find it helpful

Teddy C.

Business

9,7

/10

Reviewed 11 week(s) ago

The hotel staff is very friendly, the rooms are clean and neatly arranged, the furniture is complete with a work desk making it feel comfortable to work in the office, access to entertainment and food places is very close, just walk 5-15 minutes and you get everything.

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1 people find it helpful

MUHAMMAD Z. I. S.

10,0

/10

Reviewed 20 week(s) ago

Five-star service at Swiss-Belhotel Harbour Bay. I was particularly impressed by the hospitality standards set by Tesa and Melantiya. They both demonstrated an 'all out' attitude, handling my requests with efficiency and a personal touch that is rare to find. They are a credit to the Swiss-Belhotel brand and made my stay seamless.

1 people find it helpful

M***a

9,4

/10

Reviewed 27 week(s) ago

All staff are friendly and kind, the check in and check out process is assisted well and friendly.

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1 people find it helpful

b***u

Business

10,0

/10

Reviewed 29 week(s) ago

Good good good good good good good good good good good good good good good good good good good good good good good

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G***a

Business

9,4

/10

Reviewed 32 week(s) ago

Good place to stay. Recommended place to stay in Batam

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K***o

Business

9,4

/10

Reviewed 33 week(s) ago

Strategic location near ferry to Singapore at Harbour Bay, facilities according to the price.

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2 people find it helpful

L***y

10,0

/10

Reviewed 34 week(s) ago

Suitable for families... Good first experience... Clean, food is also delicious, kids love it... Not too far from the city center

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Verified Traveler

10,0

/10

Reviewed 36 week(s) ago

There are many entertainment venues around the hotel.

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Yusnita M. Y.

9,1

/10

Reviewed 37 week(s) ago

Good location if we are taking ferry at Harbour bay, convenience store and bakery just in front of the hotel. Great service from hotel staff, excellent hospitality. Clean and nice ambience

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Verified Traveler

Business

8,5

/10

Reviewed 38 week(s) ago

The staff was friendly, the location is quite strategic, near access to restaurants and minimarkets. The room was comfy and clean. Will stay here again when I go to Batam.

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Iin D. N. S.

Business

10,0

/10

Reviewed 42 week(s) ago

Swiss Belhotel Batam the best of the best in all aspects

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R***o

Leisure

10,0

/10

Reviewed 47 week(s) ago

The bed is very comfortable, can sleep well at night

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Accommodation's Reply

30 Jul 2025

Dear Guest, Thank you for your positive review. We're glad you enjoyed our bed and had a good night's sleep. We look forward to welcoming you back soon. Best regards, Danang Aprianto, Front Office Manager.

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D***i

Business

10,0

/10

Reviewed 47 week(s) ago

I had a very comfortable stay. The ferry terminal is within walking distance.

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Accommodation's Reply

30 Jul 2025

Dear Valued Guest, We’re glad to hear that you had a comfortable stay and appreciated our convenient location near the ferry terminal. We look forward to welcoming you back. Regards, Danang Aprianto Front Office Manager

Z***n

Leisure

10,0

/10

Reviewed 47 week(s) ago

Good hotel with a good location. Will be back.

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Accommodation's Reply

23 Jul 2025

Dear Our Valueable Guest, Thank you for your perfect rating and kind words. We’re glad you enjoyed our hotel and convenient location. We truly appreciate your support and look forward to welcoming you back again soon at Swiss-Belhotel Harbour Bay. Warm regards, Management of Swiss-Belhotel Harbour Bay Batam

R***I

8,5

/10

Reviewed 48 week(s) ago

Friendly hotel staff, comfortable, clean, cool hotel

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Accommodation's Reply

19 Jul 2025

Dear valued guest, Thank you for your positive feedback. We are delighted to learn that you were satisfied with the friendliness of our staff, the comfort and cleanliness of our hotel, and the quality of our service. This kind of feedback means a lot to us and motivates us to continue maintaining the quality of our service. We look forward to welcoming you back to Swiss-Belhotel Harbour Bay. Best regards, Teresa Lonica, Guest Relations Officer

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P***t

Business

10,0

/10

Reviewed 49 week(s) ago

Thank you for upgrading my room at no additional cost. It was very impressive because the staff was very friendly, and the room was clean and comfortable. God bless you. Stay healthy and successful, all team 😊

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Accommodation's Reply

14 Jul 2025

Dear Guest, Thank you for your positive review. We will continue to strive to provide the best service to all our guests. See you again soon. Best regards, Danang Aprianto, Front Office Manager.

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M***a

Business

10,0

/10

Reviewed 49 week(s) ago

Spacious room. I booked 4 rooms for 2N

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Accommodation's Reply

14 Jul 2025

Dear Valued Guest, We’re glad to hear you found the rooms spacious and hope you had a comfortable and enjoyable stay overall. We look forward to welcoming you back. Regards, Danang Aprianto Front Office Manager

Dewi K. Y.

Business

10,0

/10

Reviewed 49 week(s) ago

A very comfortable hotel. Clean, spacious rooms, and friendly service. The hotel's location is strategically close to the city and the harbor, making it easy to cross to Singapore. There are also many seafood restaurants and a morning bakery nearby for breakfast. The breakfast at the restaurant is quite comprehensive, but the taste is a bit lacking. The swimming pool is also a bit small, but otherwise, it's fine. Thank you, Swiss-Belhotel Harbour Bay.

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Accommodation's Reply

12 Jul 2025

Dear Ms. Dewi, Thank you for choosing Swiss-Belhotel Harbour Bay as your accommodation during your business trip and for taking the time to leave us a very positive review. We are pleased to know that you enjoyed the cleanliness, service, and strategic location of our hotel. Your feedback regarding the taste of the breakfast and the size of the swimming pool is also very much appreciated and will be taken into consideration for future improvements. We look forward to welcoming you back in the future. Sincerely, Swiss-Belhotel Harbour Bay Management

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Swiss-Belhotel Harbour Bay

Overall Ratings & Reviews Swiss-Belhotel Harbour Bay

8,8

8,8

8,6

8,7

8,7

Traveler Reviews Swiss-Belhotel Harbour Bay