Some restaurant staff are not very responsive, while others have good rooms etc.

clean, friendly, beautiful atmosphere, cool

The staff is very friendly. When I first entered the room, it was a bit stuffy because the AC wasn't on yet. But so far so good.

The hotel atmosphere is comfortable, but there are several points that need to be improved, especially the WiFi in the executive rooms.

We stayed in a 2-bedroom executive suite: spacious, comfortable bed, balcony overlooking the bamboo grove (we chose the corner room), very comfortable, and quiet. Although next door was a sort of cleaning shed, there was no noise. There was complimentary mineral water, chocolate, and a kettle for making coffee and tea (great for chatting on the balcony after waking up in the morning). The complimentary breakfast was varied and delicious. The hotel has a quiet atmosphere, is close to town, and the security guard, who also helped with parking, was very kind in finding a parking spot (since we rented a car). We tried room service, which was delicious, and the service for the trainee children was adequate. The bathroom was clean, the plumbing worked well, the water flowed fast, the hot water was smooth, and the AC was quite cold. We appreciated the early check-in attempt, as the train departed at 9 a.m., and rooms were naturally not yet available. When we wanted to leave, the manager (sorry, I forgot his name) greeted us and attempted to arrange an early check-in by offering us two rooms in the corner. And we liked the room, so we could check in, shower, and have breakfast with room service. Thank you, kind manager. One criticism: Inside the closet and behind the door, there's powder from termite infestation. So the cleaning staff needs to check frequently, because even after cleaning, the powder termite activity hasn't stopped. In the next room, where our aunt lives, termites entered even though the door was locked. It turns out the door wasn't securely locked. With the rainy season, gardens are indeed vulnerable to termites.

Very recommended, all good, no complaints whatsoever...the hotel is very comfortable

Please maintain the existing SOPs. Luminor is the best 👍👍👍

The distinctive feature of LUMINOR Jember is its varied breakfast menu & coin pool entertainment, especially since access to the city center is very close.

Very friendly staff, spacious rooms, ample parking, delicious food.

Thank you for your good service, would like to visit here again

The hotel staff were friendly and upon check out asked about any problems with the room during our stay and whether improvements would be made to the room in the future.

The only thing missing is the floor of the room, which in my opinion looks like it's been mopped with an oiled mop, so it's just uncomfortable. Other than that, it's just fine.

Cleanliness improved. Food ok. Room cleanliness improved.

The room is clean, the staff is friendly and informative, and the breakfast menu is quite varied, the fried rice and stir-fried cucumber are my favorites.

Friendly staff and waiters Varied food menu Everyone was well-served, even though the room was a bit dirty, but the staff were quick to help.

The staff is friendly and responsive. The food menu is varied. The only downside was that the room was a bit dirty, but the staff quickly cleaned it up.

The hotel staff is very friendly, very close to the STDI Jember campus

For the friendliness of the staff, there is no need to doubt (always greeted with a smile everywhere, very helpful ⭐⭐⭐⭐⭐), for food and drinks, they are varied, all delicious, nothing is a dud at all (cleanliness, friendliness of the staff here is really ⭐⭐⭐⭐⭐ especially there is the Hotel Manager who greets and sits together to chat, subhanallah this is really ⭐⭐⭐⭐⭐, helpful, aware and care), for the rooms, hopefully in the future they will be more aware and care about dust and cleanliness 🙏. If I go to Jember, I will definitely come here again 🫶, like my own family and my own home.

Even though the location is further from the city center, it is still ok for resting... the food, service, friendliness, cleanliness and atmosphere are all good.

Very family friendly hotel, very enjoyable.