I booked during a promo from the app, but initially, upon check-in, there was a difference between the room I was given and the booking voucher. Thankfully, after confirmation, I was able to immediately get the room I originally booked. Although there was a bit of a wait, the beautiful view from the rooftop cafe made the wait almost unbearable. If I go to Bali again, I plan to stay at this hotel. Unfortunately, the building is a bit under-maintained, but it's still a recommended place to stay.