Dear Mr./Ms. Ab,* This is a brief message from Atria Magelang Hotel. Thank you for choosing our hotel for your stay and for taking the time to share your negative experience. We deeply apologize for the unpleasant incident you experienced while having breakfast last Sunday in room 606. We are extremely saddened to learn of the hygiene issue involving the discovery of a fly in the sausage dish. Food hygiene and cleanliness (food safety and sanitation) are our top priority, and what you experienced clearly does not reflect the quality standards we uphold at Atria Magelang Hotel. We have immediately forwarded this report, along with decisive action, to our Head Chef and Food and Beverage team for a thorough investigation, stricter kitchen quality control, and to ensure that such an incident does not occur again in the future. Thank you for this valuable warning and feedback for improving our quality. We sincerely hope you will give us the opportunity to welcome you again in the future with improved service and cleaner, higher-quality food. Sincerely, Evriansyah, General Manager
