Dear Mr. Arie,
Warm greetings from Grand Tjokro Hotel Yogyakarta.
Thank you for entrusting your accommodation to Grand Tjokro Hotel Yogyakarta and thank you for the feedback and suggestions that you have conveyed through this review.
We are delighted to know that you had a pleasant stay and appreciated our friendly and helpful staff, comfortable bedding, and the ease of access to our property.
We sincerely apologize for the inconvenience you encountered with the gym facilities, particularly the treadmill. Your feedback has been noted, and we will ensure that our engineering and fitness teams review the equipment for necessary maintenance or replacement to enhance our guest experience moving forward.
Once again, thank you for your constructive comments and kind words. We truly look forward to welcoming you back to our hotel on your next visit.
Warm regards,
Hotel Management