Overall Ratings & Reviews Pullman Kuala Lumpur City Centre - Hotel & Residences

Perfect. Will be back soon here...

Nice and comfortable and clean, suitable for families.

Friendly staff.. Location is also good..

It can no longer be explained in writing, I'll try to comment, in my opinion it's really ⭐⭐⭐⭐⭐

Strategic location, good service

Hotel is walking distance to malls and towers. Rooms are very clean and comfortable. Meals have a wide variety to choose from in the hotel and from the nearby malls and restaurants.

Very good service and nice atmosphere.

Good location, easy to mall, near the exclusive mall

The hotel's position is very good and strategic.

The air conditioning was not cool.

It was a pleasant stay, good location, the breakfast buffet was amazing and tasty. Will definitely come back again.

really like it, comfortable and can sleep soundly 👌👍

Very satisfying, like home, then the most important thing is comfort and cleanliness as well as friendliness 👍

It was so glad stay here the room was so clean, the hotel staff was so nice and the location near mall market hopefully if I come back here I will stay at the Pullman Hotel thank you Pullman see you again Kuala Lumpur

The restaurant is ok, the service of the restaurant is not ok

Everything was good except for the check-in process. I arrived a bit early (around 1:45 pm) and was informed that the room wasn't ready. The counter staff said they would WhatsApp me once it was available. I waited until 2:45 pm but didn't receive any message. Ironically, when I asked around 2:45 pm, the staff told me the room was already ready—they had just forgotten to message me. I ended up wasting an hour waiting.

5 star hotel but the service is not like a 5 star hotel. When booking, the only option was twin bed and based on availability, I had requested a king bed, because I was celebrating my wedding anniversary. When I checked in, I was still given a twin bed room, and in the room I was given a happy anniversary cake.. it's funny, they said happy anniversary but separate beds. When I asked for additional mineral water in the room, I was informed that I would be charged RM5 / bottle, usually I stay at any 5 star hotel, no matter how much mineral water I ask for, it's not charged, this is the first time in a hotel like Pullman that I was charged. The last thing that was very disappointing was when checking out, I was served by a receptionist named Zheng Jie, she said in an unfriendly tone that I would be charged a foreign tax of RM10 / night. I said that there was no such information on Traveloka. On the Traveloka invoice, all inclusive fee and tax. But the officer Zheng Jie was still adamant and in my opinion her method was a bit rude to the customer for a 5 star hotel if I had to pay RM20 for 2 nights without giving any explanation. He just showed me the flyer on the reception screen. I don't mind the RM20 which is only around 70 thousand. It's just that the way Zheng Jie talked to me was like collecting a debt.

It was a pleasure staying at the Pullman, close to everything.

Friendly staff nice room and large bathroom.

Everything is OK, comfortable atmosphere, delicious food because there are 4 of us, we didn't have breakfast, but we were given 1 free, thank God... the staff are friendly, access to the pavilion is close, there is a shop selling Musang King durian in front of the hotel, you don't have to go far to find durian. The only thing that needs to be improved is the long check-in time, otherwise it's okay.