Dear Valued Guests,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations, especially with regard to the condition of the bathroom and the issue with condensation in the room.
This is certainly not the standard we aim to maintain, and we take your comments very seriously. We have shared your feedback with our housekeeping and maintenance teams to address the concerns immediately and prevent recurrence.
We genuinely appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a more comfortable and pleasant stay in the future.
Warm regards,
de Vins Sky Hotel Seminyak