Keep up the good hospitality for Mandarin Oriental.

It was a great stay here. The location is the best.

It's convenient, with everything close by. Plus, the night view is beautiful.

I arrived around 2:45 PM, but the receptionist told me the room wasn't ready at check-in (the receptionist had a rather sullen expression, maybe that's just how she is). Finally, when I left, I was informed that the room would be ready around 3:42 PM. At breakfast, I had to queue to get in, even though I was hungry after CFD and wanted to eat right away. I lined up from 8:20 AM to get a table around 9:00 AM, a wait of about 40 minutes. Luckily, breakfast was extended until 10:45 AM. Refilling of empty food took quite a while, even though it's a 5-star hotel, the service was slow. The food tasted average, not quite like a 5-star hotel. The food variety wasn't great (sorry, it's like a 3-star hotel). I've also stayed at the hotel next door, and the food was delicious and varied. Even though I booked less than 24 hours in advance, I WhatsApped the hotel to ask for a compliment because it was my husband's birthday. I was given a greeting mirror, cake-like towels, and a cake. Around 7:00 PM, housekeeping came to my room to ask if there were any shortcomings. I asked for four bottles of mineral water and two towels (whether as an apology for the late check-in or simply because that's the standard operating procedure). Because of the late check-in, we were also given a late check-out until 3:00 PM. The swimming pool is open until 9:00 PM, and the lifeguards are on standby—not just on standby, but actually supervising the swimmers (really responsible lifeguards). But overall, the service was good. The staff were friendly, from the security guard at the front check-in, but I was a little uncomfortable with the lady at reception. The breakfast staff were also friendly, always asking if there were any requests (the guy with the thick, center-parted hair, who, sorry, has slightly slanted eyes). As for suggestions, please improve the taste of the food and provide more variety, as this is a 5-star hotel located right in the heart of the capital, where guests aren't just anyone, as I see many expats visiting. Also, please split up the breakfast restaurant during peak season to avoid crowding in one area, as some guests may be in a hurry. Please also provide a designated person for the gym, as not everyone knows how to use the equipment. Thank you.

The hotel is very close to the GI, making it a great place to bring children and walk to the GI. The staff is very friendly and helpful. As for the food, I think it's more suitable for foreigners.

Nice, clean, comfortable, big room

This place is perfect for a staycation! The rooms are clean, the vibe is comfortable, and the service is top-notch. I'll definitely be back!

This hotel is very comfortable, with clean and tidy rooms. The friendly service makes you feel at home during your stay. Recommended!

The staffs are very friendly and the food quality is the best.

Very comfortable and quiet. We spent our honeymoon at Mandarin Oriental Jakarta. The service and cleanliness were excellent. Thanks.

The room was okay, the facilities were okay. The breakfast was lacking in variety and tasted mediocre. Overall, a nice staycation during the Eid holiday.

Staff were friendly and very accommodating

A respectable hotel that offers outstanding hospitality. Food offer was delicious and well presented. Thanks to Grace, Virella and all who made the stay exceptional.

The receptionist staff (the only one man at that time) was not helpful. I checked in at 2 pm for 2 nights stay and unfortunately our rooms [were] not available yet until 4.30pm. I’ll be okay if they informed [me] clearly and not let me keep asking after several times. I wish I will [have] had a late check out after this uncomfortable lateness.

A very nice hotel with spacious rooms. The service was very friendly and helpful. The facilities were very complete, although some of the equipment seemed old, but still very functional. The breakfast was varied and quite tasty. The location is right in front of the Hotel Indonesia roundabout, literally the center of Jakarta. The motorcycle parking procedures were a bit annoying, but the security guard explained everything well and was polite. Excellent hotel. Unfortunately, perhaps the only negative is the TV, which isn't a smart TV.

The staff is friendly and very helpful, the rooms are clean, the food is delicious and varied.

First time staying here, OMG I really like it because I only had lunch, while waiting for the key we can access the restaurant where we can relax for a while while having free tea time, it's really nice.. The staff are friendly and very helpful, when we enter the room everything is really detailed😍, especially the breakfast ommoooo all the food stalls are complete and delicious, the dessert uhh I really like it, the room charge rate is a bit pricey but it's worth it especially the view of Bundaran HI at night hee.. Love it so much🥰

Location is superb, service is excellent.

Great location in central city Jakarta.

Pleasant, satisfying service.