Dear R***n, Thank you very much for your wonderful review and high rating! We’re delighted to hear that you found our hotel comfortable and our staff friendly. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Best regards, Agum Hotel Manager

Dear A***a, Thank you very much for your wonderful review and high rating. We’re delighted to hear that you found our staff welcoming and efficient during your stay. Your kind words truly motivate our team to continue delivering excellent service. We look forward to welcoming you back for another pleasant stay. Best regards, Agum Hotel Manager

Dear k***l, Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay and found our hotel worth it. Your positive feedback truly motivates our team, and we look forward to welcoming you back for another great experience soon. Best regards, Agum Hotel Manager

Dear Mr. Stefanus A., Thank you very much for your perfect 10.0 rating and for staying with us from 14–15 February 2026. We are glad to hear that you enjoyed your room and our strategic location. We also appreciate your feedback regarding the water temperature, and please be assured that we are reviewing this with our maintenance team to improve the hot water system for future guests. Your kind words truly motivate our team, and we look forward to welcoming you back for an even more comfortable stay in the future. Best regards, A Gum Hotel Manager

Dear Mr. Fedrick, Thank you very much for your perfect 10.0 rating and for staying with us from 14–15 February 2026. We are delighted to hear that you had a positive experience during your stay. Your enthusiastic feedback truly motivates our team to continue providing excellent service and comfort for all our guests. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, A Gum

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay from 7–8 February 2026. We sincerely apologize for the multiple issues you experienced during your stay, including the damp smell in the room, non-functioning sink, lack of hot water, water quality problems, and the unsatisfactory dining experience. This is far below the standard of service and comfort we strive to provide, and we understand how frustrating and disappointing this must have been, especially given the room rate you paid. Please be assured that your comments have been immediately shared with our maintenance, housekeeping, and restaurant teams for urgent review and corrective action. We are taking steps to prevent these problems from happening to future guests. We deeply regret that your experience did not meet your expectations, and we hope to have the opportunity to restore your trust and provide a significantly improved stay in the future. Best regards, A Gum Hotel Manager

Dear A***l, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with the bathroom, leaking, and slow service. This is certainly not the standard we aim to provide for our guests. Please be assured that your comments have been shared with our maintenance and service teams for immediate review and improvement. We truly appreciate your input, as it helps us enhance our facilities and service quality. We hope you will give us another opportunity in the future to provide a much better experience. Best regards, Agum Hotel Manager

Dear Guest, Thank you very much for your perfect 10.0 rating and for staying with us from 13–14 February 2026. We are delighted to hear that you enjoyed our hotel and appreciated the convenient location near many dining options. Your positive feedback truly motivates our team to continue providing excellent service and comfort for all our guests. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, A Gum Hotel Manager

Dear Mr. Hakim A. F., Thank you very much for your 9.4 rating and for staying with us from 11–13 February 2026 during your business trip. We are pleased to know that you appreciated our strategic location near Blok M and the easy access to public transportation. Convenience is especially important for business travelers, and we are glad our location supported your needs. We look forward to welcoming you back on your next visit. Best regards, A Gum Hotel Manager

Dear Guest, Thank you very much for your perfect 10.0 rating and for staying with us from 12–13 February 2026. We are delighted to hear that you experienced a smooth and fast check-in process, friendly staff service, and found your room clean and comfortable. Providing efficient service and a pleasant stay is always our priority. We truly appreciate your kind feedback and look forward to welcoming you back for another enjoyable stay in the future. Best regards, A Gum Hotel Manager

Dear C***a, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the unpleasant experience you encountered during your stay with us. We truly regret the issues regarding parking availability, the room condition upon arrival, the TV facilities, and your breakfast experience. Please be assured that this does not reflect the standards of service and quality we strive to provide to all our guests. Your concerns have been shared with the respective departments for immediate evaluation and improvement, particularly regarding room readiness, facility checks, and food quality control. We genuinely appreciate your honest feedback, as it helps us improve and serve our guests better. We hope you will consider giving us another opportunity to provide you with a much better experience in the future. Best regards, Agum Hotel Manager

Dear Ms. Dessy K., Thank you very much for your perfect 10.0 rating and for staying with us from 11–12 February 2026. We are truly happy to hear that you really loved your stay with us. It is wonderful to know that you found our hotel affordable with complete facilities, including the water heater and well-functioning air conditioning. Your kind words such as “mantap” truly make our day! Providing comfort and great value for money is always our priority, and we are glad we could meet your expectations. We look forward to welcoming you back for another amazing stay in the future. Best regards, A Gum Hotel Manager

Dear Mr./Ms. Kausar E., Thank you very much for your perfect 10.0 rating and for staying with us from 11–12 February 2026. We are delighted to hear that you were pleased with our friendly service and strategic location. Providing warm hospitality and convenient access to nearby destinations are always among our top priorities. We truly appreciate your kind feedback and look forward to welcoming you back for another pleasant stay in the future. Best regards, A Gum Hotel Manager

Dear Guest, Thank you very much for your wonderful review and perfect 10.0 rating for your stay from 10–11 February 2026. We are delighted to hear that you enjoyed our strategic location, especially being close to the culinary center of Blok M. The area is indeed a favorite among our guests for its easy access and wide variety of dining options. It was a pleasure having you with us, and we truly look forward to welcoming you back for another equally pleasant stay in the future. Best regards, A Gum Hotel Manager

Dear Mr. Nibras N. F., Thank you very much for your excellent 9.7 rating and for choosing to stay with us from 10–11 February 2026. We are delighted to know that you enjoyed the food 😋. Your suggestion to add more menu varieties is truly appreciated. Please be assured that your feedback has been shared with our culinary team as we continuously strive to improve and enhance our guests’ dining experience. We look forward to welcoming you back for an even better stay in the future. Best regards, A Gum Hotel Manager

Dear Queen I., Thank you for the perfect 10.0 rating and for choosing Oak Tree Hotel for your stay. We are truly delighted to know that your experience was satisfying. Your positive feedback is a great motivation for our entire team to continue delivering excellent service. We look forward to welcoming you back to Oak Tree Hotel in the near future. Warm regards, Agum Hotel Manager

Dear Ms. Silvy P., Thank you very much for your perfect 10.0 rating and for sharing your kind feedback. We are truly happy to hear that you found our hotel comfortable and suitable for newlyweds. It is always a pleasure to know that our property can be part of such special moments. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay in the future. Best Regards, A Gum Hotel Manager

Dear M*y**, Thank you for your great rating and for sharing your feedback. We’re pleased to hear that you found our staff friendly and our location strategic. Your kind comments mean a lot to us, and we look forward to welcoming you back for another pleasant stay in the future. Best Regards, A Gum Hotel Manager

Dear Adhie S. W., Thank you for your feedback and for staying with us from 07 – 09 February 2026. We sincerely apologize for the inconvenience caused by the water supply interruption during your stay. This is certainly not the experience we aim to provide to our guests. Please rest assured that we are addressing this issue to ensure it does not happen again in the future. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much better experience. Best Regards, Agum Hotel Manager