8,6
Very Good
From 1.560 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,6

Meal

8,4

Location

8,7

Service and Facilites

8,6

People often mention about The Jayakarta Lombok Beach Resort & Spa
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Staff Friendliness (19)
Ambiance (17)
Variety (16)
Taste (15)
Accessibility (13)
Room Space (13)
Bedroom (13)
Bathroom (13)
Check-in/out Time (12)
Family Friendly (11)
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Traveler Reviews The Jayakarta Lombok Beach Resort & Spa

Number of reviews per page
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40
Customer reviews
M***M
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10,0
/10
Reviewed 3 day(s) ago
cool 👍 fun and impressive
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Endah A.
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9,7
/10
Reviewed 5 day(s) ago
2nd time staying here, the place is comfortable and clean.
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H***g
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Leisure
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9,7
/10
Reviewed 2 week(s) ago
The hotel staff is very helpful, the food is delicious, the swimming pool is fun for children to adults to play. Only the security is not very friendly. Hopefully it will be more successful.
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Accommodation's Reply
11 Jun 2025
Dear Mr./Mrs. H*g, First of all, we would like to thank you for choosing to stay with us and the review you have shared about Hotel Jayakarta Lombok. Based on the score we got, we are glad that you enjoyed your stay with us. Furthermore, we also apologize for the inconvenience you encountered regarding the unfriendly Security Staff and sharing your complaint with our team. Once again, thank you very much for the feedback you have shared. We look forward to welcoming you back to Senggigi soon. Best regards, Charry Abdul Hakim. General Manager.
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E***a
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Staycation
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5,9
/10
Reviewed 2 week(s) ago
Shouted at by hotel staff when confused asking for room number. It happened at 11 pm, hotel staff may be tired, but it is still no excuse.
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2 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Mr./Mrs. E*a, Thank you for staying at Hotel Jayakarta Lombok and we appreciate the review given. Regarding the attitude of our staff that made you uncomfortable, we have forwarded the complaint to the HRD department to be followed up and ensure that it does not happen again. We will continue to strive to improve the service and facilities that meet guest expectations. Hopefully we will still be given the opportunity to serve you and your family at Hotel Jayakarta Lombok, in the future. Best regards, Charry Abdul Hakim. General Manager.
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S***i
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Leisure
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9,7
/10
Reviewed 6 week(s) ago
The hotel is on the beach, you can enjoy the sunset, the cottage rooms are clean, the staff are friendly
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Accommodation's Reply
15 May 2025
Dear S*i, Thank you for staying at Hotel Jayakarta Lombok and for the review you have given. Based on the score given, we are pleased that your stay at our hotel was a positive one. We strive to consistently maintain services and facilities that meet guest expectations, so that you continue to feel comfortable while staying at our hotel. Hopefully we will still be given the opportunity to serve you and your family in the future. Best regards, Charry Abdul Hakim. General Manager.
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S***i
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Leisure
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9,7
/10
Reviewed 6 week(s) ago
The hotel is on the beach, you can enjoy the sunset, the deluxe rooms are clean, the staff are friendly
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Accommodation's Reply
15 May 2025
Dear S*i, Thank you for staying with us and giving us a positive review. Hopefully we will still be given the opportunity to serve you and your family in the future. Best regards, Charry Abdul Hakim. General Manager.
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Galih R. D.
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Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
clean, very good service atmosphere near the beach so you don't get bored staying at the hotel
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Accommodation's Reply
15 May 2025
Dear Galih R. D., First of all, we would like to thank you for choosing to stay with us and the review you have shared about Hotel Jayakarta Lombok. Based on the score we have received, we are glad that you enjoyed your stay with us. Once again, thank you very much for your feedback. We look forward to welcoming you back to Senggigi soon. Best regards, Charry Abdul Hakim. General Manager.
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Sondang M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
It was a pleasure staying here. Everything was satisfying ♥️
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Accommodation's Reply
15 May 2025
Dear Sondang M., Thank you for choosing to stay with us and the review you have given about Hotel Jayakarta Lombok. Based on the score given, We are glad that you enjoyed your stay with us. Once again, thank you very much for the feedback you have shared. We look forward to welcoming you back soon at Hotel Jayakarta Lombok. Best regards, Charry Abdul Hakim. General Manager.
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RASITO
icon-origin-TRAVELOKA
8,4
/10
Reviewed 8 week(s) ago
the rice is hard, the food is not very varied
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mr. Rasito, Thank you for choosing to stay at Hotel Jayakarta Lombok and the review you have shared. We also apologize for the inconvenience you have encountered regarding our products in the Restaurant. We have shared your review with the Restaurant and Daour teams, as an evaluation material to review existing standards for improving the services we provide. Once again, thank you very much for the feedback you have shared. We look forward to welcoming you back to Hotel Jayakarta Lombok soon. Best regards, Charry Abdul Hakim. General Manager.
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Gabrielle D.
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Staycation
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9,4
/10
Reviewed 9 week(s) ago
Stayed for 3d2n here. Comfortable room, decent food and service, good value for money for sure. Loving the beach access and spent most of our time swimming, relaxing at the rest restaurant, and enjoying the peaceful vibe. Got an upagrade and the bedroom&bathroom are spacious!
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Cutnia m.
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8,8
/10
Reviewed 10 week(s) ago
The most enjoyable experience is breakfast time because it offers a variety of delicious menus.
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2 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mrs. Cutnia M, Thank you for staying at Hotel Jayakarta Lombok and for your review. We are glad that your experience staying at our hotel was very pleasant, especially during breakfast time. We will continue to maintain the services and facilities that meet guest expectations so that they continue to feel comfortable while staying at our hotel. Hopefully we will still be given the opportunity to serve you and your family in the future. Best regards, Charry Abdul Hakim. General Manager.
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D***a
icon-Leisure
Leisure
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9,7
/10
Reviewed 10 week(s) ago
A comfortable hotel for family vacations.
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Accommodation's Reply
08 Apr 2025
Dear D*a, Thank you for staying at Hotel Jayakarta Lombok and for the review given. Based on the score given, we are glad that your stay at our hotel was positive. We strive to consistently maintain services and facilities that meet guest expectations, so that they continue to feel comfortable while staying at our hotel. Hopefully we will still be given the opportunity to serve you and your family in the future. Best regards, Charry Abdul Hakim. General Manager.
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M***a
icon-origin-TRAVELOKA
8,3
/10
Reviewed 18 week(s) ago
The shower in the bathroom is broken and cannot be turned on, the room is quite small, the twin bed is very small, not suitable for bringing a baby, want to upgrade to a large bed, the room is already sold out. The weather is not supportive, it keeps raining 😁 It's a noisy Sunday night, there are events, bring a baby, the room is not soundproof, there is noise outside, there is noise above... so that's the beginning of the holiday hehe
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2 people find it helpful
Accommodation's Reply
25 Feb 2025
Dear M*a, Thank you for staying at Hotel Jayakarta Lombok and we appreciate the review given. We apologize for the inconvenience that you experienced while on holiday in Jayakarta Lombok and regarding the noise of the event on Saturday night, we have coordinated again so that when there is an event like that again, the noise will not happen again. We are committed to providing satisfactory service and will continue to strive to improve the service and facilities according to guest expectations. We look forward to your arrival in the future, and being given the opportunity to serve you and your family at Hotel Jayakarta Lombok. Best regards, Charry Abdul Hakim. General Manager.
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S***o
icon-origin-TRAVELOKA
8,5
/10
Reviewed 18 week(s) ago
quite satisfactory according to what is desired and always improve service
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Accommodation's Reply
25 Feb 2025
Dear S*o, We would like to thank you for choosing to stay at Hotel Jayakarta Lombok and for the review you have shared. Given the score given, We are glad that you enjoyed your stay with us. We continue to make efforts to maintain the facilities and services for the comfort of our guests during their stay at Hotel Jayakarta Lombok. Once again, thank you very much for your feedback. We look forward to welcoming you back to Hotel Jayakarta Lombok soon. Best regards, Charry Abdul Hakim. General Manager.
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s***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 19 week(s) ago
Recommended hotel for family vacation, comfortable hotel
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Accommodation's Reply
25 Feb 2025
Dear S*n, We would like to thank you for choosing to stay at Hotel Jayakarta Lombok and for the review you have shared. Given the score given, we are glad that you are satisfied with your stay experience with us. We continue to make efforts to maintain the facilities and services for the comfort of our guests during their stay at Hotel Jayakarta Lombok. Once again, thank you very much for your feedback. We look forward to welcoming you back to Hotel Jayakarta Lombok soon. Best regards, Charry Abdul Hakim. General Manager.
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S***i
icon-origin-TRAVELOKA
8,0
/10
Reviewed 20 week(s) ago
We arrived at 2 pm and asked for a room upgrade, but were only able to check in at 4.30 pm. Towels and mats were not yet available and were delivered at 7 pm. The food and view were okay. But the service was lacking.
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1 people find it helpful
Accommodation's Reply
25 Feb 2025
Dear Mr./Mrs. S*i, Thank you for staying at Hotel Jayakarta Lombok and we appreciate the review given. We apologize for the late check-in and linen availability that you experienced. We have shared and discussed your complaint with the Rooms/Housekeeping Department to be followed up and ensure that it does not happen again. We will continue to strive to improve the service and facilities that meet guest expectations. Hopefully we will still be given the opportunity to serve you and your family at Hotel Jayakarta Lombok, in the future. Best regards, Charry Abdul Hakim. General Manager.
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Adrian E. F. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
The experience was great, My family enjoyed a lot staying at Jayakarta Hotel. Will be back here for another opportunity
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Accommodation's Reply
25 Feb 2025
Dear Adrian E.F.P., On behalf of management and entire staff of The Jayakarta Lombok, I would like to expresss our sincere gratitude for your choice to stay at our hotel recently, and for your time to review it. From the score given, we noticed that you have a great and pleasant stay with us and I shared this to our team for them to know that they had a very important contribution. We look forward to welcome you back to Hotel Jayakarta Lombok. Warmest regards, Charry Abdul Hakim General Manager
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 21 week(s) ago
Friendly staff and thank you 👏🏽
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D***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 22 week(s) ago
Please maintain it and if possible improve it further
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 24 week(s) ago
5 days 4 night with truly enjoyable and unforgatable moment... peacefully place worth the price... breakfast at the beach give my family great pleasure experience amongs all.. recommended!!!
1 people find it helpful
Number of reviews per page
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