I was trapped in the elevator for more than 10 minutes, the elevator dropped and wouldn't go up, my husband tried to open it a little and then shouted for help but it took so long, I swear my children and I were already panicking, but no one came quickly, when they came they told me to calm down even though I was really panicking, why didn't they respond quickly when I called them? Then is there an emergency button that doesn't work? The bathroom is not very clean, the room is okay, access everywhere is also close, it's just a bit disappointing when my family and I were trapped in the elevator and were really traumatized.