Dear Tantra E. P., Thank you very much for your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Dini Fitri Hasuti, Front Office Manager

Dear Ms. Endang W, Thank you very much for your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Dini Fitri Hastuti, Front Office Manager

Dear Mr. Hasyim A., Thank you very much for your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Dini Fitri Hastutti Front Office Manager

Dear Mr. Muhammad H, Thank you very much for your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Dini Fitri Hasuti Front Office Manager

Yusufu BR Thank you for choosing The Royal Surakarta Heritage Hotel and for leaving us a positive review. We are delighted to know that our in-room amenities met your expectations. We continue to strive to provide all our guests with the best possible stay experience. We look forward to welcoming you back to our hotel again on your next visit! Best regards, Dini Fitri Hastutti Front Office Manager

Dear Farliyah, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti Front Office Manager

Dear G***t, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri Hastuti Front Office Manager

Dear Z*s, Thank you for choosing The Royal Surakarta Heritage Hotel and leaving us a positive review. We are delighted to know that our room amenities and location met your expectations and we will continue to do our best to provide all our guests with the best possible stay experience. We look forward to welcoming you back to our hotel again soon! Best regards, Dini Fitri Hasuti Front Office Manager

Dear E*O, Thank you for choosing The Royal Surakarta Heritage Hotel and for leaving us a positive review. We are delighted to know that our in-room amenities and services met your expectations. We continue to strive to provide all our guests with the best possible stay experience. We look forward to welcoming you back to our hotel again on your next visit! Best regards, Dini Fitri Hasuti Front Office Manager

Dear E*O, Thank you for choosing The Royal Surakarta Heritage Hotel and leaving us a positive review. We are delighted to know that our in-room amenities met your expectations and we continue to strive to provide all our guests with the best possible stay experience. We look forward to welcoming you back to our hotel again on your next visit! Best regards, Dini Fitri Hasuti Front Office Manager

Dear N*A, Thank you for taking the time to let us know about your experience at The Royal Surakarta Heritage - Handwritten Collection. We are sorry that your experience did not meet your expectations. We sincerely apologize. At Handwritten Collection, we are committed to providing excellent service to all our guests and your feedback is extremely important to us. We would like to assure you that we have taken corrective action to prevent this issue from happening again in the future. We appreciate you sharing your concern with us and hope that we will give us the opportunity to serve you even better in the near future. Best regards, Dini Fitri Hasuti Front Office Manager

Dear A*i, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

Dear G*t, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage - Handwritten Collection. At Handwritten Collection, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your experience with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager.

Dear G*t, We are very grateful for your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more satisfying than the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager

Dear P*a, We are very grateful for your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more satisfying than the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager