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8,3
Very Good
From 3.823 reviews
Provided by travelers on
Cleanliness
8,3
Room Comfort
8,2
Meal
8,1
Location
8,5
Service and Facilites
8,4
People often mention about Amaris Hotel Dr. Susilo Grogol
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Bedroom (55)
Accessibility (52)
Staff Friendliness (47)
Bathroom (45)
Ambiance (44)
Taste (44)
Surroundings (42)
Distance to City Center (41)
Variety (40)
Room Space (32)
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Traveler Reviews Amaris Hotel Dr. Susilo Grogol
Number of reviews per page
20
40
Customer reviews
N
NURIMAN
8,8
/10
Reviewed 1 week(s) ago
The staff is very nice and helpful
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Accommodation's Reply
22 Aug 2025
Dear Mr./Mrs. Nuriman. Warm greetings from Amaris Hotel Susilo Grogol, Jakarta. We would like to thank you for the opportunity to welcome and serve you during your stay here, and it is an honor to receive such a positive review about Amaris Hotel Susilo Grogol, Jakarta. We look forward to welcoming you back to stay with us at Amaris Hotel Susilo Grogol, Jakarta. Best Regards, Hotel Manager Amaris Hotel Susilo Grogol, Jakarta
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G
Guest
6,8
/10
Reviewed 5 week(s) ago
It needs improvement in every aspect, including the bed linens and furnishings. I've found cockroaches in the bedroom and bathroom several times, likely from the floor drain. The location is strategic, and this could be a valuable opportunity for growth.
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Accommodation's Reply
24 Jul 2025
Dear Sir/Madam, Warmest Greetings from Amaris Hotel Susilo Grogol - Jakarta We would like to thank you for the opportunity to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel Susilo Grogol - Jakarta. We apologize for any inconvenience during your stay. We look forward to welcoming you back to stay with us at Amaris Hotel Susilo Grogol - Jakarta. Best Regards, H. Hotel Manager Amaris Hotel Susilo Grogol - Jakarta
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ZA
Zam A.
Leisure
8,5
/10
Reviewed 8 week(s) ago
everything is ok for the dining room and parking, the workers are also friendly, which is good.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
To: Mr./Mrs. Zam A. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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A***A
Transit
6,6
/10
Reviewed 8 week(s) ago
I'm fed up with staying here, I asked for a non-smoking room but was given a smoking room because they said it was full even though I brought my child, the facilities in the room are not suitable for a 3-star hotel, even when I asked for it to be cleaned it still smelled badly of cigarettes, the bathroom lights were dark, I won't be coming here again
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Accommodation's Reply
02 Jul 2025
Dear Mr./Mrs. A*a. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a good review about Amaris Hotel from. Susilo Grogol - Jakarta. We apologize for the inconvenience during your stay. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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Johanes D. M.
Leisure
9,1
/10
Reviewed 9 week(s) ago
It's quite okay to stay overnight..
food is quite delicious...
Very worth the price...
Suitable for short or long vacations
economical but quality is maintained
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2 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Mr./Mrs. Johanes D. M. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We greatly hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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K***I
6,8
/10
Reviewed 9 week(s) ago
It seems like there are many things that need to be fixed. Starting from the cleanliness of the room, the table is quite dirty. The sheets, pillow cases & towels also need to be replaced.
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1 people find it helpful
Accommodation's Reply
24 Jun 2025
To: Mr./Mrs. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We apologize for the inconvenience during your stay. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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F***l
9,7
/10
Reviewed 10 week(s) ago
very strategic location, close to the mall, culinary center is also just a walk away. clean & comfortable rooms.
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1 people find it helpful
Accommodation's Reply
24 Jun 2025
To: Mr./Mrs. F*L. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We greatly hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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C***s
Transit
9,1
/10
Reviewed 11 week(s) ago
Very comfortable to stay with family.
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Accommodation's Reply
24 Jun 2025
To: Mr./Mrs. C*s. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We greatly hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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R***n
6,2
/10
Reviewed 13 week(s) ago
I asked for a musty blanket to be replaced, but they said yes but didn't change it, the AC wasn't cold enough, the towels smelled musty, and the sheets were dirty and itchy.
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Accommodation's Reply
27 May 2025
Dear Mr./Mrs. R*n. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We apologize for the inconvenience during your stay. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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P***g
9,1
/10
Reviewed 13 week(s) ago
I have stayed at Amaris Grogol twice. The service from security to receptionists to waiters at the restaurant is super friendly, great. The room is comfortable, the AC is okay, maybe they should put some aromatherapy in the room/hallway so it would be more comfortable, it's a bit hot at the restaurant hehehe. Overall it's okay, recommended for me who stays with a baby. Next time I will stay at Amaris again 😊
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1 people find it helpful
Accommodation's Reply
27 May 2025
To: Mr./Mrs. P*g. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager. Amaris Hotel from. Susilo Grogol - Jakarta
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Noviar
Business
8,6
/10
Reviewed 15 week(s) ago
When checking in, I asked for 2 keys for 1 room because I brought an 11-year-old child. It was not released on the grounds that the room was full. In my opinion, there is no logical connection, it doesn't make sense.
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Accommodation's Reply
19 May 2025
Dear Mr./Mrs. Noviar. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We apologize for the inconvenience during your stay. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel from. Susilo Grogol - Jakarta.
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l***y
6,8
/10
Reviewed 15 week(s) ago
Really disappointed with the hotel's actions. The slippery floor had water when we were going to have breakfast, causing my mother to slip and break her wrist. The hotel staff did not help at all, just looked at her. There should have been a sign that the floor was still wet. Now my mother is hospitalized. Really disappointing.
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Accommodation's Reply
19 May 2025
Dear Mr./Mrs. I*Y. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We apologize for the inconvenience during your stay. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel from. Susilo Grogol - Jakarta.
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S***a
10,0
/10
Reviewed 15 week(s) ago
Quite good, friendly service, clean rooms.
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1 people find it helpful
Accommodation's Reply
19 May 2025
To: Mr./Mrs. S*a. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel from. Susilo Grogol - Jakarta.
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N***g
10,0
/10
Reviewed 15 week(s) ago
I highly recommend it for families, suitable for anywhere, easy access, comfortable and clean
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1 people find it helpful
Accommodation's Reply
19 May 2025
To: Mr./Mrs. N*g. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel from. Susilo Grogol - Jakarta.
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G***t
8,5
/10
Reviewed 15 week(s) ago
friendly service, delicious food and variety
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Accommodation's Reply
19 May 2025
To: Mr./Mrs. G*t. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel from. Susilo Grogol - Jakarta.
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F***x
8,8
/10
Reviewed 17 week(s) ago
The room is quite clean and comfortable, strategic location.
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Accommodation's Reply
09 May 2025
To: Mr./Mrs. F*x. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel from. Susilo Grogol - Jakarta
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I***e
Staycation
10,0
/10
Reviewed 18 week(s) ago
Please pay attention to the television in the room again. The cleanliness of the room is sufficient, the food is also varied, the staff has started to be more than usual. Keep it clean on the L floor.
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Accommodation's Reply
09 May 2025
To: Mr./Mrs. I*e. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We greatly hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel from. Susilo Grogol - Jakarta
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I***e
Staycation
10,0
/10
Reviewed 19 week(s) ago
Hotel staff is friendly, please pay more attention to TV channels.
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Accommodation's Reply
09 May 2025
To: Mr./Mrs. I*e. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We greatly hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel from. Susilo Grogol - Jakarta
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pD
permana D.
Staycation
10,0
/10
Reviewed 19 week(s) ago
The staff is friendly, the AC is cool and comfortable for resting when we are tired from working.
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Accommodation's Reply
09 May 2025
To: Mr./Mrs. Permana D. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel from. Susilo Grogol - Jakarta
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S***o
Leisure
9,4
/10
Reviewed 20 week(s) ago
Strategic location so that to Central Park, Taman Anggrek, Neo Soho is also very close. Clean rooms.
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
To: Mr./Mrs. S*o. Warm greetings from Amaris Hotel from. Susilo Grogol - Jakarta. We would like to thank you for the opportunity given to us to welcome and serve you during your stay here, and it is an honor to receive a positive review about Amaris Hotel from. Susilo Grogol - Jakarta. We hope to welcome you back to stay with us at Amaris Hotel from. Susilo Grogol - Jakarta. Best Regards, Hotel Manager Amaris Hotel from. Susilo Grogol - Jakarta
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Number of reviews per page
20
40
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