8,6
Very Good
From 4.238 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,6

Meal

8,5

Location

9,0

Service and Facilites

8,7

People often mention about Grand Hotel Preanger
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Staff Friendliness (108)
Distance to City Center (105)
Bedroom (94)
Hotel Area (91)
Room Space (88)
Variety (87)
Accessibility (86)
Taste (86)
Ambiance (84)
Surroundings (83)
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Traveler Reviews Grand Hotel Preanger

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40
Customer reviews
M***a
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 day(s) ago
Staff is friendly, room is clean, lift works properly
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Accommodation's Reply
29 Jul 2025
Dear Valued Guest, Warmest greetings from Grand Hotel Preanger. On behalf of the entire team, we sincerely thank you for taking the time to share your kind words. We are truly delighted to know that your recent stay with us was a memorable one and that our service, facilities, and hospitality met your expectations. Your appreciation means the world to us, and it serves as a great motivation for our team to continue delivering The Heart of Authentic Hospitality in everything we do. Providing a comfortable and exceptional experience for our valued guests is always our top priority. We look forward to the opportunity of welcoming you back in the near future. Should your travels bring you again to Bandung, please do not hesitate to let us know—we would be more than happy to assist with your next reservation. With sincere gratitude, Verlisa Rosalita Marketing Communication
Guest
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 day(s) ago
The hotel building is old, so the rooms are old-style rooms and the TVs are also old-style, not smart TVs.
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger Bandung. We would like to express our sincere appreciation and gratitude for the time and attention you have given us to share your experience during your stay at our hotel. We are delighted to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you are planning to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication
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K***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
i love it and very recommended
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Accommodation's Reply
31 Jul 2025
Dear Valued Guest, Warmest greetings from Grand Hotel Preanger. On behalf of the entire team, we sincerely thank you for taking the time to share your kind words. We are truly delighted to know that your recent stay with us was a memorable one and that our service, facilities, and hospitality met your expectations. Your appreciation means the world to us, and it serves as a great motivation for our team to continue delivering The Heart of Authentic Hospitality in everything we do. Providing a comfortable and exceptional experience for our valued guests is always our top priority. We look forward to the opportunity of welcoming you back in the near future. Should your travels bring you again to Bandung, please do not hesitate to let us know—we would be more than happy to assist with your next reservation. With sincere gratitude, Verlisa Rosalita Marketing Communication
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Hendro S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,0
/10
Reviewed 6 day(s) ago
When I stayed, the room happened to be near the elevator, so it was noisy when guests left the room at night and in the morning it was noisy because there were renovations going on near the room, so I didn't sleep well.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Mr. Hendro, Warmest greetings from Grand Hotel Preanger. Thank you for taking the time to share your feedback with us. We are very sorry to hear that your recent experience did not meet your expectations, and on behalf of the entire team, we extend our sincerest apologies. At Grand Hotel Preanger, we uphold our commitment to delivering The Heart of Authentic Hospitality, and we sincerely regret that we were unable to deliver on this during your visit to our hotel. We would like to inform you that your comments have been forwarded to the relevant department for immediate review and improvement. This feedback is invaluable to us in our efforts to maintain and improve the quality of our service. We sincerely hope to have another opportunity to earn your trust and deliver a stay that lives up to the high standards we pride ourselves on. If you are willing to grant us such an opportunity, please do not hesitate to contact us directly. It would be our honor to ensure your next visit is even more satisfying. Thank you for your attention and understanding. We look forward to welcoming you back again soon. Best regards, Verlisa Rosalita, Marketing Communication
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Nath
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
One of the best hotels. All the staff are very friendly. The live music in the lounge is also excellent. Never disappointed staying here.
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3 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Ms. Nath, Warm greetings from Grand Hotel Preanger Bandung. We respectfully convey our sincere appreciation and gratitude for the time and attention you have given to share your experience during your stay at our hotel. We are very pleased to know that the service, facilities, and hospitality we provide have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of service, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority that we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you plan to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
It was an amazing stay at Grand Preanger, access to the city is quite close and the room is also comfortable.
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Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger Bandung. We would like to express our sincere appreciation and gratitude for the time and attention you have given us to share your experience during your stay at our hotel. We are delighted to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you are planning to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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S***a
icon-origin-TRAVELOKA
9,0
/10
Reviewed 2 week(s) ago
Please check the bathroom again
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger. Thank you for taking the time to share your feedback with us. We are very sorry to hear that your recent experience did not meet your expectations, and on behalf of the entire team, we extend our sincerest apologies. At Grand Hotel Preanger, we uphold our commitment to delivering The Heart of Authentic Hospitality, and we sincerely regret that we were unable to deliver on this during your visit to our hotel. We would like to inform you that your comments have been forwarded to the relevant department for immediate review and improvement. This feedback is invaluable to us in our efforts to maintain and improve the quality of our service. We sincerely hope to have another opportunity to earn your trust and deliver a stay that lives up to the high standards we pride ourselves on. If you are willing to grant us such an opportunity, please do not hesitate to contact us directly. It would be our honor to ensure your next visit is even more satisfying. Thank you for your attention and understanding. We look forward to welcoming you back again soon. Best regards, Verlisa Rosalita. Marketing Communication.
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
The surrounding area is close to Braga, Alun-alun, etc.
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Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger Bandung. We would like to express our sincere appreciation and gratitude for the time and attention you have given us to share your experience during your stay at our hotel. We are delighted to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you are planning to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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B***y
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Very friendly and helpful staff
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Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger Bandung. We would like to express our sincere appreciation and gratitude for the time and attention you have given us to share your experience during your stay at our hotel. We are delighted to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you are planning to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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soni a.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Deluxe bookings are upgraded for free to the super spacious Naripan Wing. Strategic location, close to the Braga culinary center, cool vacation here
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Accommodation's Reply
25 Jul 2025
Dear Mr. Soni, Warm greetings from Grand Hotel Preanger Bandung. We respectfully convey our sincere appreciation and gratitude for the time and attention you have given to share your experience during your stay at our hotel. We are very pleased to know that the service, facilities, and hospitality we provide have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of service, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you plan to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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A***a
icon-origin-TRAVELOKA
8,3
/10
Reviewed 3 week(s) ago
all is good. but the bathroom stinks
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Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger. Thank you for taking the time to share your feedback with us. We are very sorry to hear that your recent experience did not meet your expectations, and on behalf of the entire team, we extend our sincerest apologies. At Grand Hotel Preanger, we uphold our commitment to delivering The Heart of Authentic Hospitality, and we sincerely regret that we were unable to deliver on this during your visit to our hotel. We would like to inform you that your comments have been forwarded to the relevant department for immediate review and improvement. This feedback is invaluable to us in our efforts to maintain and improve the quality of our service. We sincerely hope to have another opportunity to earn your trust and deliver a stay that lives up to the high standards we pride ourselves on. If you are willing to grant us such an opportunity, please do not hesitate to contact us directly. It would be our honor to ensure your next visit is even more satisfying. Thank you for your attention and understanding. We look forward to welcoming you back again soon. Best regards, Verlisa Rosalita. Marketing Communication.
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T***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel is very comfortable, the staff are friendly and kind
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Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger Bandung. We would like to express our sincere appreciation and gratitude for the time and attention you have given us to share your experience during your stay at our hotel. We are delighted to know that our service, facilities, and hospitality have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you are planning to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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nur n. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
I stayed in the deluxe twin type for 851.5k. Everything was satisfactory, only the color of the pillow was brownish and the cover was torn, the sheets were no longer white, some of the power outlets were about to come off so if there were children they were afraid of getting electrocuted, the toilet amenities were not the same packaging as other RedDoorz hotels, please, this is a 5-star hotel, but I don't know if the packaging is the same in other types and if you order without the application, the packaging is the same or not. That's all and thanks.
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2 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Ms. Nur, Warmest greetings from Grand Hotel Preanger. Thank you for taking the time to share your feedback with us. We are very sorry to hear that your recent experience did not meet your expectations, and on behalf of the entire team, we extend our sincerest apologies. At Grand Hotel Preanger, we uphold our commitment to delivering The Heart of Authentic Hospitality, and we sincerely regret that we were unable to deliver on this during your visit to our hotel. We would like to inform you that your comments have been forwarded to the relevant department for immediate review and improvement. This feedback is invaluable to us in our efforts to maintain and improve the quality of our service. We sincerely hope to have another opportunity to earn your trust and deliver a stay that lives up to the high standards we pride ourselves on. If you are willing to grant us such an opportunity, please do not hesitate to contact us directly. It would be our honor to ensure your next visit is even more satisfying. Thank you for your attention and understanding. We look forward to welcoming you back again soon. Best regards, Verlisa Rosalita, Marketing Communication.
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Supriyono
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,6
/10
Reviewed 4 week(s) ago
stayed in executive king. sofa is worth replacing. old and dusty. carpet looks like rarely vacuumed.
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Mr. Supriyono, Warm greetings from Grand Hotel Preanger. Thank you for taking the time to share your feedback with us. We are very sorry to hear that your recent experience did not meet your expectations, and on behalf of the entire team, we extend our sincerest apologies. At Grand Hotel Preanger, we uphold our commitment to delivering The Heart of Authentic Hospitality, and we sincerely regret that we were unable to deliver on this during your visit to our hotel. We would like to inform you that your comments have been forwarded to the relevant department for immediate review and improvement. This feedback is invaluable to us in our efforts to maintain and improve the quality of our service. We sincerely hope to have another opportunity to earn your trust and deliver a stay that lives up to the high standards we pride ourselves on. If you are willing to grant us such an opportunity, please do not hesitate to contact us directly. It would be our honor to ensure your next visit is even more satisfying. Thank you for your attention and understanding. We look forward to welcoming you back again soon. Best regards, Verlisa Rosalita, Marketing Communication.
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F***i
icon-origin-TRAVELOKA
7,3
/10
Reviewed 4 week(s) ago
Please hotel management, your hotel prices are not cheap (meaning: with that price we can get a better hotel). I thought this was a classic concept hotel, because I wanted to experience the classic Bandung, but it was really scary, and the towels were like sheep's wool, the hard water taps were all hard to turn, please fix this.
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Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Hotel Preanger. Thank you for taking the time to share your feedback with us. We are very sorry to hear that your recent experience did not meet your expectations, and on behalf of the entire team, we extend our sincerest apologies. At Grand Hotel Preanger, we uphold our commitment to delivering The Heart of Authentic Hospitality, and we sincerely regret that we were unable to deliver on this during your visit to our hotel. We would like to inform you that your comments have been forwarded to the relevant department for immediate review and improvement. This feedback is invaluable to us in our efforts to maintain and improve the quality of our service. We sincerely hope to have another opportunity to earn your trust and deliver a stay that lives up to the high standards we pride ourselves on. If you are willing to grant us such an opportunity, please do not hesitate to contact us directly. It would be our honor to ensure your next visit is even more satisfying. Thank you for your attention and understanding. We look forward to welcoming you back again soon. Best regards, Verlisa Rosalita. Marketing Communication.
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Ten D.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
The hotel is quite old but the service is good
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2 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Mr. Ten, Warm greetings from Grand Hotel Preanger Bandung. We respectfully convey our sincere appreciation and gratitude for the time and attention you have given to share your experience during your stay at our hotel. We are very pleased to know that our services, facilities, and hospitality have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of service, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you plan to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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Ida P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
So far the hotel is comfortable..only the sheets and towels need to be replaced because they look worn out. The sofa service is ok
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2 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Mrs. Ida, Warm greetings from Grand Hotel Preanger Bandung. We respectfully convey our sincere appreciation and gratitude for the time and attention you have given to share your experience during your stay at our hotel. We are very pleased to know that the service, facilities, and hospitality we provide have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of service, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you plan to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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Nining T. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Overall it's really okay.. all the staff are very friendly. When I was there yesterday there was a room renovation, which was already announced, so during the day it was a bit noisy.. but in the afternoon until night, thank God it was safe.. it was very comfortable there, access to Braga and Alun Alun was not far, it could be reached on foot.. there is an Indomaret point below, which is very helpful.. basically the best.. thank you Grand Hotel Preanger
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Accommodation's Reply
25 Jul 2025
Dear Mrs. Nining, Warm greetings from Grand Hotel Preanger Bandung. We respectfully convey our sincere appreciation and gratitude for the time and attention you have given to share your experience during your stay at our hotel. We are very pleased to know that the service, facilities, and hospitality we provide have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of service, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you plan to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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Sentosa E.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Highly recommended for staying in Bandung. Keep up the quality of service and cleanliness. Hopefully Hotel Preanger will get better and more people will stay there.
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Mr. Sentosa, Warm greetings from Grand Hotel Preanger Bandung. We respectfully convey our sincere appreciation and gratitude for the time and attention you have given to share your experience during your stay at our hotel. We are very pleased to know that our services, facilities, and hospitality have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of our services, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you plan to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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Yudhi H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,6
/10
Reviewed 6 week(s) ago
Very strategic location, comfortable room, very good service. Next time stay here again
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Accommodation's Reply
25 Jul 2025
Dear Mr. Yudhi, Warm greetings from Grand Hotel Preanger Bandung. We respectfully convey our sincere appreciation and gratitude for the time and attention you have given to share your experience during your stay at our hotel. We are very pleased to know that our services, facilities, and hospitality have met your expectations and left a positive impression. Your review and appreciation are valuable motivation for the entire team to continuously maintain and improve the quality of service, in line with our commitment to presenting The Heart of Authentic Hospitality. Guest satisfaction is our top priority, which we always uphold in every aspect of our service. We look forward to welcoming you back in the future. If you plan to visit Bandung again, please do not hesitate to contact us. Our team will be happy to assist you with your reservation needs. Thus we convey, for your attention and trust, we thank you. Warm regards, Verlisa Rosalita. Marketing Communication.
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Number of reviews per page
20
40