8,5
Very Good
From 165 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,6

Meal

8,3

Location

8,6

Service and Facilites

8,6

People often mention about Grand Swiss-Belhotel Melaka
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Bedroom (10)
Staff Friendliness (9)
Room Space (8)
Bathroom (8)
Variety (8)
Distance to City Center (7)
Accessibility (7)
Hotel Area (7)
Taste (7)
Surroundings (6)
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Traveler Reviews Grand Swiss-Belhotel Melaka

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40
Customer reviews
Abdul K. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,0
/10
Reviewed 2 week(s) ago
I'm quiet disappointed when I entered the hotel room, I would say almost all facilities like towels, sandal, laundry bag are not well prepared ready for use. Example only one towel ,No sandal , no extra pillow . The food during breakfast are far less variety than before during different management. The staff less respect seems no wish they just stood still like doing nothing. The food tastes also not nice and less choice only a few dishes compared to previous owner of the property. Staff are insufficient training in this services line. suggest they should take refresher course. Hopefully they can upgrade their services in future.
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Accommodation's Reply
13 Aug 2025
Dear Abdul K.B Thank you for sharing your feedback. We're very sorry to hear that your stay did not meet your expectations. We apologize for the missing amenities in your room and the limited breakfast options. This is not the standard we aim to provide, and we will work with our housekeeping and kitchen teams to improve immediately. We’re also sorry that you felt the service from our staff was not warm or attentive. We will address this with the team and arrange further training to ensure better service in the future. We truly appreciate your comments and hope to have the chance to welcome you again with a better experience. Best regards, Grand Swiss-Belhotel Melaka
w***m
icon-origin-TRAVELOKA
6,5
/10
Reviewed 6 week(s) ago
in traveloka written has gym, in fact they dont have any. please update !!
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for your feedback, and we’re very sorry for the confusion. The gym was listed in error, and we’re working with Traveloka to update this immediately. We appreciate you bringing it to our attention. Best regards, Grand Swiss-Belhotel Melaka
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rosman b. k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 9 week(s) ago
overall is ok location & services.But only down breakfast taste not up to 4star standard.Room make up floor carpet not vacum also i suggest floor mat near toilet area.
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Accommodation's Reply
01 Aug 2025
Dear Mr Rosman, Thank you for your review. We're glad to hear you were satisfied with our location and service. We appreciate your feedback regarding the breakfast, room cleanliness, and the suggestion for a floor mat near the toilet — we’ll certainly look into these areas for improvement. Your input helps us do better. Best regards, Grand Swiss-Belhotel Melaka
ismarul a. i. c. p. m. s. b.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 15 week(s) ago
Nice place to stay for business and holiday. Will definitely go again. Been there since more than 10 years ago.
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Accommodation's Reply
01 Aug 2025
Dear Ismarul, Thank you so much for your continued support over the past 10 years! We're truly honored to be your choice for both business and holiday stays. We're looking forward to welcoming you back again soon! Best regards, Grand Swiss-Belhotel Melaka
mohd N. b. A.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 17 week(s) ago
Good location and the room is very clean.
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Accommodation's Reply
01 Aug 2025
Dear Mr Mohd, Thank you for your kind words! We're glad you enjoyed our location and found the room very clean. We hope to welcome you back soon! Best regards, Grand Swiss-Belhotel Melaka
Detra B.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 30 week(s) ago
Recommend the rooms are good. Next time I want to stay there too if I come to Melaka
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Detra B, Thank you so much for your recommendation! We're glad to hear you liked the room. We look forward to welcoming you again on your next visit to Melaka. Best regards, Grand Swiss-Belhotel Melaka
M***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,7
/10
Reviewed 33 week(s) ago
Our stay was pleasant and service was extremely good. Only concern was breakfast is same for everyday.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for your kind feedback. We're happy to hear you had a pleasant stay and that our service met your expectations. We appreciate your comment about the breakfast variety and will definitely look into improving this. We hope to welcome you back again soon! Best regards, Grand Swiss-Belhotel Melaka
J***e
icon-Medical
Medical
icon-origin-TRAVELOKA
10,0
/10
Reviewed 57 week(s) ago
Good. The staff is very friendly and provides very good information and the rooms are very nice, big and also good for families, the food is delicious and varied.
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Accommodation's Reply
25 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. We are very pleased to be your choice of accommodation location. Thank you for your excellent comment and we are very grateful for your happiness during your stay here. Hope to see you again in the future.💙
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H***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9,7
/10
Reviewed 57 week(s) ago
In general, a good hotel, comfortable to stay.
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1 people find it helpful
Accommodation's Reply
25 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. We are very pleased to be your choice of accommodation location. Thank you for your excellent comment and we are very grateful for your happiness during your stay here. Hope to see you again in the future.💙
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 60 week(s) ago
Nice hotel and variety of breakfast food.
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Accommodation's Reply
03 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 61 week(s) ago
. We were allowed to check-in before its time. Great, well-decorated hotel. The room is very clean. My family really enjoyed to stay here. Sure, we will come back again. Thank you.
1 people find it helpful
Accommodation's Reply
22 Jun 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
R***A
icon-origin-TRAVELOKA
10,0
/10
Reviewed 66 week(s) ago
Semua bagus🫰. I will repeat again stay with my famils in future💕
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Accommodation's Reply
07 Jun 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
MOHAMAD I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,8
/10
Reviewed 67 week(s) ago
We are booked 3 rooms for all my family. Menu is not satisfying especially breakfast session. Services most unlike for asking to join check room while my child comb lost in his previous room.
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Accommodation's Reply
07 Jun 2024
Dear Mohamad, Greetings from the Grand Swiss-Belhotel Melaka. We are sorry for any inconvenience during your stay and thank you for giving us advice on how to improve our services. Thank you for the time taken to share your experience with us and we will always try to improve our services day by day. We hope to serve you again in the future!
MOHAMAD I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,8
/10
Reviewed 67 week(s) ago
I was chosen hotel because it is close to my friend's apartment. This is my first visit to Melaka city. My breakfast is not comfortable with no hot coffee and almost foods are cold.
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Accommodation's Reply
07 Jun 2024
Dear Mohamad, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. Thank you for the time taken to share your experience with us and we will always try to improve our services day by day. We hope to serve you again in the future!
Hafiza Hafiza
icon-origin-TRAVELOKA
9,7
/10
Reviewed 67 week(s) ago
Room very nice and customer service officer very helpful.
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Accommodation's Reply
07 Jun 2024
Dear Hafiza, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
N***i
icon-origin-TRAVELOKA
9,4
/10
Reviewed 71 week(s) ago
Stayed there for raya overnight. All process went well and smooth. Bed and pillow so comfort. I'm so fussy about clealiness tho. This hotel is clean. Pool is clean. But I think bathroom wall need to scrub 😄.
1 people find it helpful
Munirah M.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 74 week(s) ago
Ini adalah hotel pilihan saya setiap kali saya ada business trip di Melaka. Dari pekerja, kebersihan bilik, kemudahan, makanan semuanya sangat berpuas hati. Berbaloi dengan harga yang ditawarkan, keep it up!
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Farah Zainol
icon-origin-TRAVELOKA
9,7
/10
Reviewed 77 week(s) ago
So good and nice. It was our sec time stay here. Will repeat soon.
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MOHD FAIZAL BIN SUFRI
icon-origin-TRAVELOKA
8,5
/10
Reviewed 77 week(s) ago
Great hotel & great price offer from Traveloka.
1 people find it helpful
N***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,6
/10
Reviewed 77 week(s) ago
The hotel is very beautiful, comfortable and fragrant. As for breakfast, there are not many choices and the taste is bearable.
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