A nice historical hotel. Very quiet and well appointed rooms. Easy access to NOTL stores, theatre and restaurants.

Property was gorgeous! The staff were incredibly helpful and the afternoon tea was an incredible experience. The only con was that Netflix didn’t work on our room tv. Overall, I would recommend this spot for anyone looking for a relaxed retreat.

My wife and I got lucky with finding this hotel. We based our decision on pictures and reviews and were very pleased w/ the results. This hotel is within a block or two of the shops and restaurants on or near Queen St, very convenient and sits on the edge of Niagara on the Lake Public golf course, very peaceful setting. The building is nearly 200 years old which adds to the charm. The staff was warm and welcoming on-site dining and drinks are top notch. Amy will take your order and has a load of recommendations for activities and wineries. We would definitely stay here again.

Super nice hotel

great!

We had a good stay and a good sleep at the Charles Hotel.

The on-site parking lot was under construction. We had been notified ahead of time, and were given instructions about how best to off load our luggage, and we were provided with complimentary parking a few steps from the property. Each room was well appointed with a comfortable bed. The 'welcome cookies' were a lovely treat. We'd definitely stay here again.

Everything was wonderful: the staff, food, beautiful room and location. Unfortunately, they were in the process of renovating the parking lot, so guests had to park a distance away, but that is only temporary. The Charles is my hotel of choice whenever I visit Niagara-on-the-Lake.

Yes very good

Breakfast was incredible. Excellent and very filling.

Room was clean and the staff was great. However, the bed was squeaky and woke me up every time I moved.

Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit

The elegance and the food were top notch.

Lovely hotel, helpful staff

The team was very welcoming and courteous. Our room was clean and cozy.

The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.

yes, all the staff were helpful and made our stay and our evening meal outstanding.

Hot water to room 110 was very slow to arrive, and it would not last for duration of a short shower.

Wonderful room

The Hotel is located in a very nice area but the rooms could use some updating. It smells old and the rooms are very small.