7,2
Pleasant
From 697 reviews
Provided by travelers on
Cleanliness

7,2

Room Comfort

7,1

Meal

7,3

Location

7,8

Service and Facilites

7,1

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Traveler Reviews Denpasar Hotel Makassar

Number of reviews per page
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40
Customer reviews
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Muh F. H.
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9,4
/10
Reviewed 174 week(s) ago
Good service, all friendly staff.
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1 people find it helpful
Accommodation's Reply
23 Feb 2022
Hi Muh, Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Kisno!
Amalia n. c. s. m.
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9,4
/10
Reviewed 189 week(s) ago
Easy redemption process. Request a room with a window, can be on the second floor. 4. Quite comfortable. Only the window can't be opened. I got room 415. But I got a blanket only in the form of thin cloth. Maybe forgot to put a thick blanket. Thank you Hotel Denpasar. Hopefully the service can be improved again.
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3 people find it helpful
dr Wilda HEIKE LOKEY
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6,0
/10
Reviewed 191 week(s) ago
Ask for a room with 1 large bed which is given 2 separate beds.
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1 people find it helpful
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ruschka
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5,2
/10
Reviewed 213 week(s) ago
Hotel gelap, penerangan sangat kurang, baik di lorong maupun di kamar, jadi agak menyeramkan. Kamar mandinya kurang bersih dan air panas tidak keluar, kasur dan bantal bau apek. Dan selimutnya hanya selembar kain seprai.
3 people find it helpful
Andre Y. H.
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5,4
/10
Reviewed 216 week(s) ago
I have to add to the cost of lodging upon arrival at the hotel
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1 people find it helpful
Ike R. D.
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5,2
/10
Reviewed 220 week(s) ago
The service is unsatisfactory, unfriendly dirty rooms.
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Accommodation's Reply
06 Apr 2021
Sorry for the unpleasant experience you had with us, Ike. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. Regards, Kevin!
Aji N.
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6,0
/10
Reviewed 238 week(s) ago
The clerk is friendly, the room cleanliness is good, the car park is also safe. Only 2 nights Z stayed there the air conditioner was not cold enough, so he kept on overheating at midnight when the air conditioner turned off every 2 hours, even though the timer setting was not active. Zecoba contact the receptionist it has been repaired but still every 2 hours the AC turns off.
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2 people find it helpful
rosmasari
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5,7
/10
Reviewed 238 week(s) ago
Rooms are not clean enough. drinking water, toothpaste and soap pay 20 thousand at receptionid. blankets as thin as spray cloth, room smells bad?
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1 people find it helpful
FIRNAWATI I.
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5,4
/10
Reviewed 239 week(s) ago
The service is super very slow, I want to check-in from 18.00 and I can check-in at 23.00, there I am told to add 60,000 more money.
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Sudarto
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5,6
/10
Reviewed 240 week(s) ago
Cleanliness is lacking, rooms are not as ordered.
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Eko H.
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9,7
/10
Reviewed 240 week(s) ago
Comfortable, friendly rooms and cold AC employees.
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Muhammad A. J.
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8,5
/10
Reviewed 240 week(s) ago
The room is cold, clean, only the blankets are thin, the lift access is also broken.
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2 people find it helpful
Accommodation's Reply
10 Nov 2020
Thank you for rating us positively, Muhammad A! It's so disheartening to see our respected guest unsatisfied with our facilities. We have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Budi!
Zusron Zusron
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6,3
/10
Reviewed 240 week(s) ago
I booked on the Traveloka Site at a price of 377,672 for 2 nights. After check-in, I was told to add 75,000 without prior notice. The outside room is quite spacious but the sheets have many stains which disgusted my husband and I. A blanket is just a thin sheet of cloth not to mention a key that is never normal. You have to manually open it every time you want to enter the room and you have to go to the 1st floor first to ask to open the door.
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azisah a. w.
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6,0
/10
Reviewed 240 week(s) ago
Very disappointed to order what room to give, where there are no blankets.
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1 people find it helpful
Andi T. C. S. E.
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6,1
/10
Reviewed 241 week(s) ago
the room smells of cigarettes, itchy bed, not clean enough.
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1 people find it helpful
Accommodation's Reply
10 Nov 2020
Hi Andi! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Indah!
Firman M.
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6,0
/10
Reviewed 241 week(s) ago
Many mosquitoes make sleep uncomfortable.
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Accommodation's Reply
10 Nov 2020
Sorry for the trouble that has caused, Supirman! We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Nur!
Herman H.
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8,5
/10
Reviewed 244 week(s) ago
The room is clean even though it is not very spacious, only when checking in is required to buy two bottles of mineral water at a price of 20 thousand. In my personal opinion, hotels in the same class as Denpasar Mala sell mineral water and is it mandatory if visitors refuse? Is our reservation canceled or what?
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2 people find it helpful
Indriyani
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6,2
/10
Reviewed 244 week(s) ago
Broken air conditioner is not too cold so it is uncomfortable.
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1 people find it helpful
Muh H.
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6,1
/10
Reviewed 257 week(s) ago
The room smells of cigarettes because the trash box is full of cigarette ash and is not cleaned.
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1 people find it helpful
Nirwan
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5,7
/10
Reviewed 258 week(s) ago
Unfriendly service.
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