8,4
Very Good
From 6.450 reviews
Provided by travelers on
Cleanliness
8,4
Room Comfort
8,4
Meal
8,2
Location
8,5
Service and Facilites
8,4
People often mention about Tjokro Hotel Pekanbaru
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Staff Friendliness (47)
Distance to City Center (43)
Ambiance (41)
Bedroom (33)
Bathroom (31)
Taste (30)
Hotel Area (29)
Accessibility (27)
Room Space (26)
Family Friendly (20)
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Traveler Reviews Tjokro Hotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
p***h
8,2
/10
Reviewed 7 day(s) ago
Stayed on a weekend, it was quite cheap, I got 370k.. I also happened to be able to check in half an hour earlier than scheduled.
The room was really good.. really good, there was a mini fridge in the room.. only at Maghrib the lights went out twice, it wasn't the hotel's fault, but the mitigation was not good enough and the room occupants were not informed by the hotel staff, even though what was being sold was hospitality.
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LA
Leo A.
8,0
/10
Reviewed 3 week(s) ago
Recommended because it's located in the heart of the city center. Accessible everywhere is close.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear Mr. Leo A., Thank you for choosing Tjokro Hotel and taking the time to share your experience. We are very happy that you felt comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review will also be useful for other guests when choosing accommodation at Tjokro Hotel Pekanbaru. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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v***a
Transit
6,8
/10
Reviewed 4 week(s) ago
I booked the Tjokro Hotel on my husband's recommendation for my mother, who had stayed there several times and was quite satisfied. However, this time, my mother was disappointed. She felt uncomfortable because the room was unclean and stuffy, and the bathroom had yellow or dirty water and no running water. Despite the location being quite close to the airport, I hope things improve in the future.
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Accommodation's Reply
16 Aug 2025
Dear Ms. V*a, Thank you for choosing Tjokro Hotel and taking the time to share your parents' experience. We apologize for the inconvenience your parents experienced regarding the less than optimal cleanliness and the yellow and stagnant water. We will follow up with the relevant department to immediately address this so that similar incidents do not occur again in the future. We greatly appreciate your review and consider it a valuable input in our efforts and commitment to continuously improve the services and facilities we provide to all guests. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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WT
Wahyu T.
9,7
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, the service and comfort of the hotel is very good.
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Accommodation's Reply
07 Aug 2025
Dear Mr. Wahyu T., Thank you for choosing Tjokro Hotel and taking the time to share your experience. We are very happy that you felt comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review will also be useful for other guests when choosing accommodation at Tjokro Hotel Pekanbaru. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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N***l
Transit
9,4
/10
Reviewed 6 week(s) ago
Their staff was friendly and so helpful during my stay, and there's also a shuttle to the airport too.
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A***l
8,8
/10
Reviewed 6 week(s) ago
The AC is really hot in every different room
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Accommodation's Reply
16 Aug 2025
Dear Mr./Ms. A*l, Thank you for choosing Tjokro Hotel and taking the time to share your experience. We apologize for the inconvenience you experienced regarding the suboptimal AC. We will follow up with the relevant department to address this immediately to prevent similar incidents from occurring again in the future. We greatly appreciate your review and consider it a valuable input in our efforts and commitment to continuously improve the services and facilities we provide to all guests. We look forward to welcoming you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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UY
Uci Y.
8,5
/10
Reviewed 8 week(s) ago
Have stayed here twice. The hotel is clean and well maintained. The paint is still good. It's pleasant.
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Accommodation's Reply
03 Jul 2025
Dear Ms. Uci Y. Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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A***N
Medical
9,1
/10
Reviewed 9 week(s) ago
The staff is friendly and the hotel is close to the airport.
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Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. A*N, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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R***y
Business
8,2
/10
Reviewed 10 week(s) ago
The hotel is nice and can rest well, the staff is friendly and the room condition is very good.
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Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. R*y, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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E***a
5,0
/10
Reviewed 10 week(s) ago
Disappointed, someone else booked it, not the person who made the booking.
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2 people find it helpful
E***a
5,0
/10
Reviewed 10 week(s) ago
Bad experience, why did someone else book it, not the person who made the booking?
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2 people find it helpful
X***r
Leisure
9,0
/10
Reviewed 11 week(s) ago
Comfortable and easy access, delicious breakfast food.
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. X*r, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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A***i
Business
9,7
/10
Reviewed 12 week(s) ago
The parking lot is a bit small, but otherwise it's good.
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2 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. A*i, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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M***H
Business
9,7
/10
Reviewed 12 week(s) ago
The room is spacious, clean, the bathroom is clean.
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Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. M*H, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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M***M
8,3
/10
Reviewed 12 week(s) ago
When I entered the room, the AC was not cold, the hairdryer was broken and could not be used, and the soap had run out and was not refilled.
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Mr./Mrs. M*M, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We apologize for the inconvenience you experienced regarding the condition of the AC, hairdryer and soap that did not meet our service standards. We will follow up on this to the relevant department to be resolved immediately and ensure that it does not happen again in the future. We greatly appreciate your review and consider it as valuable input in our efforts and commitment to provide the best stay experience to all guests. We are pleased to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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r
rosi
10,0
/10
Reviewed 13 week(s) ago
very good and friendly, clean and comfortable
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Accommodation's Reply
03 Jul 2025
Dear Mrs. Rosi, Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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Putri L. G.
8,5
/10
Reviewed 14 week(s) ago
The rooms need some maintenance, but the food is good, it's close to the airport, and it's definitely not complicated.
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Accommodation's Reply
23 May 2025
Dear Mrs. Putri L. G., Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you felt comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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R***A
Business
6,6
/10
Reviewed 15 week(s) ago
The room was really dirty, smelled musty, smelled of cigarettes even though it was a non-smoking room.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr./Mrs. R*a, Thank you for choosing Tjokro Hotel and taking the time to share your stay experience. We apologize for the inconvenience caused to you regarding the disturbance experienced, we will follow up on this to the relevant department to be resolved immediately and ensure that it does not happen again in the future. We greatly appreciate your review and consider it as valuable input in our efforts and commitment to continue improving the services and facilities provided to all guests of Tjokro Hotel Pekanbaru. We are pleased to await your return to our hotel. Best regards, Eny Dian. L. Operation Manager.
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YP
Yudha P.
10,0
/10
Reviewed 16 week(s) ago
Nice, the hotel is clean. It is also close to the airport, the location is still ok even though you have to turn back on the road a bit far.
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Accommodation's Reply
19 May 2025
Dear Mr. Yudha P. Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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Didik
8,8
/10
Reviewed 17 week(s) ago
For the price offered, the variety of food is quite impressive and the taste is quite good.
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Accommodation's Reply
19 May 2025
Dear Mr. Didik W., Thank you for choosing Tjokro Hotel and taking the time to share your experience of staying with us. We are very happy that you feel comfortable with all the facilities and services we provide. Guest satisfaction and comfort are our priority. Your review is also useful for other guests to choose accommodation at Tjokro Hotel Pekanbaru. We are happy to welcome you back to our hotel. Best regards, Eny Dian. L. Operation Manager.
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Number of reviews per page
20
40
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