Swiss-Belinn Manyar

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Overall Ratings & Reviews Swiss-Belinn Manyar

Traveloka (6.770)
Other sources (109)
8,6
Very Good
From 6.770 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,7

Meal

8,4

Location

8,8

Service and Facilites

8,6

People often mention about Swiss-Belinn Manyar
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Staff Friendliness (128)
Bedroom (116)
Room Space (112)
Ambiance (107)
Bathroom (104)
Hotel Area (101)
Distance to City Center (97)
Surroundings (92)
Accessibility (89)
Family Friendly (85)
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Traveler Reviews Swiss-Belinn Manyar

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Customer reviews
B***N
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8,5
/10
Reviewed 4 day(s) ago
The service is very good, the best.
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Octavia D. R. S.
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Staycation
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10,0
/10
Reviewed 2 week(s) ago
We had a great staycation in here. Room and bathroom are clean. Staff are very helpful and polite. I love the food during breakfast. They serve many kinds of food. Pastry and donut are so good.
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Accommodation's Reply
10 Jun 2026
Dear Mrs. Octavia D. R. S., Greetings from Swiss-Belinn Manyar, Surabaya... Thank you so much for taking the time, to leave a positive review. We always try to ensure our guests should be fully satisfied with our hospitality, facilities and products. We are glad to know that our service, products and facilities that we provide during your stay exceed your expectation. We look forward to welcome you back in the near future under better circumstances. Best regards, Andri Kurniawan General Manager
D***y
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Staycation
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8,5
/10
Reviewed 2 week(s) ago
I'd stayed at this hotel a couple of times. The room was clean, the staff is friendly, and the food is good. Perhaps they could consider providing a 24-hour stay option for their accommodation. I believe its good location and that such an offer would be a plus point.
1 people find it helpful
Accommodation's Reply
10 Jun 2026
Dear Mr/ Mrs., Warm greetings from Swiss-Belinn Manyar, Surabaya. Thank you for choosing Swiss-Belinn Manyar as your preferred stay. It was a great pleasure to hear that you had a great experience during your stay with us. We sure that the feedback you gave is a motivation for us to continue to maintain and provide better services, facilities and products from us. Once again, thank you for being our guest. We look forward to welcome you back in your nearest visit in the future Best regards, Andri Kurniawan General Manager
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Jerry M.
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Staycation
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10,0
/10
Reviewed 2 week(s) ago
The strategic location is easily accessible, and despite being located next to a main road, noise is well-absorbed in the room. The breakfast menu is varied and delicious, the bed is comfortable, the air conditioning is cool, the bathroom amenities are complete, and the staff are friendly. It was a very pleasant stay at this hotel.
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Accommodation's Reply
05 Jun 2026
Dear Mr. Jerry, Sincerely, Swissôtel-Belinn Manyar Surabaya. We are honored to receive this positive review. We are delighted to hear that the service, comfort, and cleanliness of the hotel met your expectations. This review is a great inspiration for our team to continue maintaining and improving the quality of our service. We hope to always provide you with the best and most memorable experience, and we look forward to welcoming you back in the future. Sincerely, Andrey Kurniawan, General Manager
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HERU S.
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Staycation
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9,1
/10
Reviewed 3 week(s) ago
The CS is friendly, the room atmosphere is good, the breakfast has a lot of variety.
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Accommodation's Reply
05 Jun 2026
Dear Mr. Heru S., From Swiss-Belinn Manya Surabaya... Thank you for choosing Swiss-Belinn Manya as your preferred accommodation. We are committed to ensuring every guest's satisfaction with our services, facilities, and products. We sincerely hope to welcome you back to Swiss-Belinn Manya Surabaya in the future. Sincerely, Andrey Kurniawan, General Manager
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F***y
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Staycation
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8,5
/10
Reviewed 4 week(s) ago
The location is close to restaurants and public facilities, the rooms are nice and clean, overall it was a satisfying stay here.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guests, Sincerely, Swissôtel-Belinn Manyar Surabaya... Thank you for choosing Swissôtel-Belinn Manyar as your preferred accommodation. We are committed to ensuring every guest's satisfaction with our services, facilities, and products. We look forward to welcoming you back to Swissôtel-Belinn Manyar Surabaya in the future. Sincerely, Andrey Kurniawan, General Manager
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S***y
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8,5
/10
Reviewed 4 week(s) ago
I was here in 2022. The service and room conditions have not changed.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guests, Sincerely, Swissôtel-Belinn Manyar Surabaya... Thank you for choosing Swissôtel-Belinn Manyar as your preferred accommodation. We are committed to ensuring every guest's satisfaction with our services, facilities, and products. We look forward to welcoming you back to Swissôtel-Belinn Manyar Surabaya in the future. Sincerely, Andrey Kurniawan, General Manager
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I***i
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Leisure
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8,5
/10
Reviewed 4 week(s) ago
Friendly staff, clean rooms, great location
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Accommodation's Reply
05 Jun 2026
Dear Gentlemen/Ladies, Sincerely, Swissôtel-Belinn Manyar Surabaya. Thank you for your review of your stay at Swissôtel-Belinn Manyar. We are delighted to hear your positive feedback about your experience at Swissôtel-Belinn Manyar Surabaya. We are confident that your comments will encourage us to maintain and improve our services, facilities, and products. Thank you for being our guest. We look forward to welcoming you back on your next stay. Sincerely, Andri Kurniawan, General Manager
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P***a
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10,0
/10
Reviewed 4 week(s) ago
I've stayed here many times. The place is very clean and comfortable, and the staff is friendly and responsive. I recommend providing refills for bottled water so you can refill it yourself. Overall, it's a very pleasant stay.
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Accommodation's Reply
05 Jun 2026
Dear Gentlemen/Ladies, Sincerely, Swissôtel-Belinn Manyar Surabaya. Thank you for your review of your stay at Swissôtel-Belinn Manyar. We are delighted to hear your positive feedback about your experience at Swissôtel-Belinn Manyar Surabaya. We are confident that your comments will encourage us to maintain and improve our services, facilities, and products. Thank you for being our guest. We look forward to welcoming you back on your next stay. Sincerely, Andri Kurniawan, General Manager
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HERU S.
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Staycation
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10,0
/10
Reviewed 5 week(s) ago
The staff welcomed me well, the food had enough variety, and the location was close to my destination, the ITS campus.
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Accommodation's Reply
05 Jun 2026
Dear Mr. Heru S., Sincerely, Swissôtel Belinne Manyar Surabaya. We are honored to receive this positive review. We are delighted to hear that the service, comfort, and cleanliness of the hotel met your expectations. This review is a great inspiration for our team to continue maintaining and improving the quality of our service. We hope to always provide you with the best and most memorable experience. We look forward to welcoming you back in the future. Sincerely, Andrey Kurniawan, General Manager
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A***r
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Business
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9,4
/10
Reviewed 6 week(s) ago
Pluses: - The deluxe twin room already feels luxurious, with a glass work desk. - Twin beds, large size (120 x 200 cm). - The room is quite spacious. - Friendly staff. Minuses: - Breakfast options could be improved. - You're not allowed to take leftover breakfast outside the restaurant area (I was in a rush for a meeting and hadn't had time for breakfast, so I wasn't allowed to take leftovers back to my room).
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1 people find it helpful
Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Manyar Surabaya. Thank you for taking the time to review your stay. We are delighted to hear that you enjoyed the comfort of your room and the friendliness of our staff. We appreciate your feedback regarding the variety of our breakfast menu. We will discuss this feedback with the relevant team to use in our evaluation to improve the quality and variety of the food we serve. Regarding our breakfast policy, we understand any inconvenience you may have experienced. Please note that all food and beverages served at breakfast are for consumption in the dining area in accordance with the relevant policy. However, in some cases, such as guests who are unwell or have special requirements that are notified in advance, we will endeavor to assist and accommodate those requests according to existing regulations. This is all we can inform you of. Thank you for choosing Swissôtel-Belinn Manyar Surabaya. We hope to welcome you back again in the future. Sincerely, Andrey Kurniawan, General Manager
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Rosidah A.
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Staycation
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9,1
/10
Reviewed 6 week(s) ago
In my opinion, the food still lacks seasoning (not very tasty)....🙏😊
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Accommodation's Reply
10 Jun 2026
Dear Ms. Rosidah A., Sincerely, Swissôtel-Belinn Manyar Surabaya. Thank you for your time and feedback. Guest feedback during their stay at our hotel is extremely important to us, as it helps us improve our overall quality. We greatly appreciate all guest comments so that we can continuously enhance the guest experience. We have forwarded your feedback to the relevant team for evaluation and improvement of our services in the future. Thank you for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Andrey Kurniawan, General Manager
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I***I
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The front desk service was very responsive, friendly, and very fast, both during check-in, room reservations, and check-out.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, From Swissôtel Belinne Manyar Surabaya, we respectfully submit this positive review. We are delighted to hear that our staff were responsive, friendly, and efficient. This review is a great inspiration for our team to maintain and further improve the quality of our service. We strive to always provide you with the best and most memorable experience. We look forward to welcoming you back in the future. Sincerely, Andrey Kurniawan, General Manager
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Magfiroh n. J.
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10,0
/10
Reviewed 7 week(s) ago
The service is very good and the staff is friendly, it is also very clean.
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Accommodation's Reply
10 Jun 2026
Dear Mr. Magfiroh n. J., Sincerely yours from Swiss-Belinn Manyar, Surabaya…. Thank you for choosing Swiss-Belinn Manyar as your preferred accommodation. We are committed to always satisfying our guests with our services, facilities, and products. Thank you for being our guest. We hope to welcome you back to Swiss-Belinn Manyar, Surabaya in the future. Sincerely, Andri Kurniawan, General Manager
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S***n
icon-Business
Business
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8,5
/10
Reviewed 8 week(s) ago
Amazing destination.. Comfortable and nice hotel
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1 people find it helpful
Accommodation's Reply
10 Jun 2026
Dear Valued Guests, Sincerely, Swissôtel-Belinn Manyar Surabaya... Thank you for choosing Swissôtel-Belinn Manyar as your preferred accommodation. We are committed to ensuring every guest's satisfaction with our services, facilities, and products. Thank you for being our guest, and we sincerely hope to welcome you back to Swissôtel-Belinn Manyar Surabaya in the future. Sincerely, Andrey Kurniawan, General Manager
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I***I
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Leisure
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8,8
/10
Reviewed 8 week(s) ago
The breakfast menu choices are many and delicious.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guests, Sincerely, Swissôtel-Belinn Manya Surabaya... Thank you for choosing Swissôtel-Belinn Manya as your preferred accommodation. Your feedback during your stay is invaluable to us, helping us to continuously improve our overall quality of service. We are committed to ensuring your satisfaction with our services, facilities, and products. We look forward to welcoming you back to Swissôtel-Belinn Manya Surabaya in the future. Sincerely, Andri Kurniawan, General Manager
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Lisa I. Y.
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Business
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8,9
/10
Reviewed 8 week(s) ago
The bathroom was clean but smelled awful. Even with the toilet door closed, the smell still permeated the sleeping area. I was too tired to complain, so I just accepted it.
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Accommodation's Reply
10 Jun 2026
Dear Ms. Lisa I.Y., Sincerely yours, Swissôtel-Belinn Manyar Surabaya. Thank you for taking the time to share your feedback regarding your stay. I sincerely apologize for the inconvenience you experienced regarding the condition of the bathroom in your room, which certainly did not meet the comfort standards we expect from all our guests. We have coordinated your feedback with the relevant department to follow up immediately. I assure you that we are committed to maintaining our high standards and we will continuously strive to improve our services to ensure you have the best possible experience from our hotel and services, just like our other guests. Thank you for being our guest, and we hope to welcome you back in the future. Sincerely, Andrey Kurniawan, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
We tried the junior suite and it was very comfortable. The breakfast was quite delicious. When we encountered any issues, the staff was very responsive and helpful.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, We are delighted to receive this positive review from Swissôtel Belinne Manyar Surabaya. We are pleased to hear that your room amenities, meals, and service met your expectations. This review is a great inspiration for our team to maintain and further improve the quality of our service. We strive to always provide you with the best and most memorable experience. We look forward to welcoming you back in the future. Sincerely, Andrey Kurniawan, General Manager
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Sendy R.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
I've stayed here several times and always felt comfortable. The friendly staff and clean rooms make me want to come back again and again.
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Accommodation's Reply
11 Jun 2026
Dear Ms. Sendy R., From Swiss-Belinn Manyar Restaurant, Surabaya, we respectfully submit this positive review. We are delighted to hear that our food met your expectations. This review is a great inspiration for our team to continue maintaining and improving the quality of our service. We strive to always provide you with the best and most memorable experience. We look forward to welcoming you back in the future. Sincerely, Andrey Kurniawan, General Manager
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A***n
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Staycation
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10,0
/10
Reviewed 10 week(s) ago
Location close to city center, free valet parking available
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Accommodation's Reply
10 Jun 2026
Dear Gentlemen/Ladies, It is with pleasure that we at Swiss-Belinn Manyar Surabaya would like to express our gratitude for your review of your stay at Swiss-Belinn Manyar. We are delighted to receive positive feedback about your experience at Swiss-Belinn Manyar Surabaya. We are confident that your comments will encourage us to further improve our services, facilities, and products. Thank you for being our guest, and we look forward to welcoming you back on your next stay. Sincerely, Andrey Kurniawan, General Manager
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