Dear Kian J. P., Warmest regards, Galaxy Hotel Banjarmasin We appreciate you taking the time to write a review and rate our hotel. We apologize for the inconvenience you experienced while staying at our hotel, especially during the check-in process. As we have mentioned, our hotel policy requires a security deposit of IDR 300,000 per room to be used for all other transactions at our hotel and is fully refundable upon check-out. Once again, we apologize for any inconvenience caused and thank you very much for your kind review and feedback. We look forward to welcoming you back to our hotel soon. Best regards, Bambang Wijanarko General Manager