8,7
Very Good
From 10.183 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,7

Meal

8,6

Location

8,9

Service and Facilites

8,8

People often mention about Swiss-Belinn Malang
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Staff Friendliness (126)
Distance to City Center (122)
Ambiance (107)
Bedroom (106)
Accessibility (105)
Surroundings (98)
Hotel Area (95)
Bathroom (88)
Variety (86)
Taste (85)
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Traveler Reviews Swiss-Belinn Malang

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Customer reviews
F***y
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, including the service in the restaurant too, the food is varied, what I like is the view from the rooms on the upper floors is really nice even though there is no balcony.
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Accommodation's Reply
15 Aug 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang, Warm greetings from Swiss-Belinn Malang. Thank you for your positive review. We are pleased to know that you enjoyed our hotel's strategic location, the completeness of our room and hotel facilities, and the taste of our cuisine. Your review means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back again in the future. Sincerely, Swiss-Belinn Malang.
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e***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The breakfast is delicious... The place is also nice... It's comfortable
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Accommodation's Reply
18 Aug 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang, Warm greetings from Swiss-Belinn Malang. Thank you for your positive review. We are pleased to know that you enjoyed our hotel's strategic location, the completeness of our room and hotel facilities, and the taste of our cuisine. Your review means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back again in the future. Sincerely, Swiss-Belinn Malang.
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C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,6
/10
Reviewed 1 week(s) ago
The cleanliness of the hotel and rooms is very lacking. And for a 3-star hotel, it feels like staying in a 3-star hotel.
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Accommodation's Reply
18 Aug 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your experience. We apologize for any inconvenience related to the cleanliness of the room and hotel during your stay. Your feedback is very important for us to evaluate and improve our services to meet the standards of a star-rated hotel. We hope to have the opportunity to welcome you back with an even better experience on your next visit. Best regards, Swiss-Belinn Malang.
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J***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Strategic hotel, also close to Univ Brawijaya, the food is also delicious.
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Accommodation's Reply
14 Aug 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for your brief but meaningful review. We are delighted to know that you enjoyed your stay with us. We hope to welcome you back again soon for a more enjoyable experience. Warm regards, Swiss-Belinn Malang.
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G***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Nice stay when my cousin has wedding party in ballroom hotel and easy to access within central city of Malang
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Accommodation's Reply
14 Aug 2025
Dear Valued Guest, Warmest greetings from Swiss-Belinn Malang. Thank you for staying with us. We sincerely hope that our service met your expectations and made your visit a pleasant one. We are truly delighted to know that you had an excellent experience during your stay. It is always our priority to maintain the highest standards of service to ensure our guests feel happy, comfortable, and well cared for. Thank you once again, and we look forward to welcoming you back to Swiss-Belinn Malang in the near future. Warm regards, Swiss-Belinn Malang
S***n
icon-origin-TRAVELOKA
8,1
/10
Reviewed 2 week(s) ago
Hopefully, it can be improved in the future, cases like the mattresses in the two rooms I booked yesterday were a bit dirty and my child's eyes were swollen from the dust. Also, the water in the swimming pool is not very friendly to the eyes, it stings.
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Accommodation's Reply
13 Aug 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for choosing to stay at our hotel and for providing such valuable feedback. We apologize for the inconvenience you experienced regarding the cleanliness of your mattress and the condition of the pool water. This certainly does not meet our established service standards. Our team has followed up on this report with the housekeeping and maintenance department to ensure a similar incident does not recur. Your feedback will be taken seriously by us to improve the quality of our service and guest comfort in the future. Warm regards, Swiss-Belinn Malang.
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Ridwan s. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
When we arrived at the hotel, it was already midnight, hungry and tired, but the restaurant still served us to eat at the restaurant, which is actually only open until 10 pm 👍
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Accommodation's Reply
13 Aug 2025
Dear Mr. Ridwan, Warm greetings from Swiss-Belinn Malang. Thank you for choosing Swiss-Belinn Malang as your place to stay. We hope that our service meets your expectations. We greatly appreciate and thank you for your comments. This motivates us to continue improving our service quality, so that all our guests feel comfortable and satisfied during their stay with us. Once again, thank you. We look forward to your next visit to Swiss-Belinn Malang. Sincerely, Swiss-Belinn Malang.
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B***i
icon-Business
Business
icon-origin-TRAVELOKA
8,1
/10
Reviewed 3 week(s) ago
Location close to shopping and colleges.
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Accommodation's Reply
05 Aug 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang, Thank you for your positive review. We are delighted to know that you enjoyed our hotel's strategic location. Your review means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Malang.
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Dewi M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,7
/10
Reviewed 3 week(s) ago
The receptionists were slow, especially the guy on the afternoon shift who wore glasses, breakfast: food was served slowly and not even refilled, the egg corner was slow so you had to queue for a long time and didn't get any.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Ms. Dewi, Warm greetings from Swiss-Belinn Malang. Thank you for taking the time to share your review with us. We apologize for any inconvenience you experienced, particularly regarding the receptionist service and breakfast experience. Your feedback has been noted and will be followed up by the relevant team, including improvements to the speed of service at the reception, food availability, and even the service at the egg corner to be more responsive and organized. We greatly appreciate your visit and look forward to providing even better service in the future. Best regards, Swiss-Belinn Malang.
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h***i
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
Thank you for the good service. The food is delicious and the room is clean.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for your positive review. We are delighted to know that you enjoyed our hotel's strategic location, the completeness of our room and hotel facilities, and the taste of our cuisine. Your review means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Malang.
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F***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Good place to stay, near mall & Brawijaya University
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Accommodation's Reply
30 Jul 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests. We sincerely look forward to the pleasure of welcoming you back in the near future. Warm regards, Swiss-Belinn Malang
Ivana
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
I love it and have stayed here twice now when I go to Ngalam. Thank you😘
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Accommodation's Reply
30 Jul 2025
Dear Ms. Ivana, Warm greetings from Swiss-Belinn Malang. Thank you for choosing Swiss-Belinn Malang as your place to stay. We hope that our service meets your expectations. We greatly appreciate and thank you for your comments and feedback. This motivates us to continue improving our service quality, so that all our guests feel comfortable and satisfied during their stay with us. Once again, thank you. We look forward to your next visit to Swiss-Belinn Malang. Sincerely, Swiss-Belinn Malang.
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Fadjar T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 4 week(s) ago
More variance of food at breakfast time like hotdog or beef bacon which are standard at the three stars hotel.
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Accommodation's Reply
30 Jul 2025
Dear Mr Fajar, Warm greetings from Swiss-Belinn Malang Thank you for sharing your thoughts with us. We truly appreciate your feedback regarding the breakfast variety. Kindly note that items such as hotdogs or beef bacon are currently not available in our standard breakfast menu. However, we have noted your suggestion and will be glad to pass it along to our management team for future consideration. Your comfort and satisfaction remain our top priorities, and we hope to welcome you back soon. Warm regards, Swiss-Belinn Malang
Y***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Strategic hotel near malls, campuses, tourist attractions, complete room facilities, hotel facilities are also complete, for delicious food, it is recommended to stay here.
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Accommodation's Reply
21 Jul 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang, Thank you for your positive review. We are pleased to know that you enjoyed our hotel's strategic location, the completeness of our room and hotel facilities, and the taste of our cuisine. Your review means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Malang.
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The hotel is nice and close to the mall.
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Accommodation's Reply
19 Jul 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you very much for this brief but meaningful review! We are delighted to hear that you had a wonderful experience during your stay with us. Excellent guest service is our priority, and we look forward to welcoming you back again soon. See you on your next visit. Best regards, Best regards, Swiss-Belinn Malang.
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T***y
icon-Medical
Medical
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
It was a pleasure to stay at SBI Malang. The view was breathtaking. The room was tidy. The staff was friendly and helpful. There were lots of food vendors around the hotel at night. Unfortunately, I didn't have time for breakfast because I had to rush to the hospital. Hopefully, I can come back again someday.
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2 people find it helpful
Accommodation's Reply
19 Jul 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you very much for this brief but meaningful review! We are delighted to hear that you had a wonderful experience during your stay with us. Excellent guest service is our priority, and we look forward to welcoming you back again soon. See you on your next visit. Best regards, Best regards, Swiss-Belinn Malang.
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
The staff was very friendly and helped me store my luggage because I couldn't check in yet. The hotel is very close to the mall and Transmart. The room facilities are very complete, including a small refrigerator, safe, and hair dryer.
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Accommodation's Reply
19 Jul 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you very much for this brief but meaningful review! We are delighted to hear that you had a wonderful experience during your stay with us. Excellent guest service is our priority, and we look forward to welcoming you back again soon. See you on your next visit. Best regards, Best regards, Swiss-Belinn Malang.
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n***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 5 week(s) ago
For a room with 3 single beds, the space is not big enough/wide enough.
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Accommodation's Reply
19 Jul 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for your feedback regarding the room size with three single beds. Your feedback is very important for us to continuously improve our comfort and service. We apologize if the room size did not meet your expectations. We will use this as an evaluation for future improvements. We look forward to welcoming you back for an even better experience. Warm regards, Swiss-Belinn Malang.
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t***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
Same as my previous review, because I booked 2 rooms.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your experience with us. We greatly appreciate your trust in booking two rooms at our hotel. We have also received your feedback and previous reviews, and our team is taking them into consideration as we strive to continuously improve the quality of our services and facilities. We look forward to welcoming you and your family back on your next visit for an even more enjoyable experience. Warm regards, Swiss-Belinn Malang.
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t***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
The front desk was very responsive in processing our room renewal. All the staff were friendly and always greeted us. I found the access card to be the most responsive and easiest to use compared to other hotels; it was just a tap away. It's also close to the MX Mall, so you can watch movies and shop. The presence of three elevators, one dedicated to the lobby and the first floor, is also highly commendable. The family rooms are very easy to access, as they are on the first floor. There might be some criticism about the outdoor restaurant's location, as there are two pools whose purpose is unclear. Thank you
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Accommodation's Reply
16 Jul 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you very much for sharing your memorable experience during your stay with us. We are very pleased to know that our front desk was responsive in assisting you with your room renewal, and that the friendliness of all our staff ensured a comfortable stay. We also appreciate your positive feedback regarding the easy access to your room card, the elevator, and the hotel's strategic location near shopping and entertainment centers. Regarding your feedback regarding the outdoor restaurant area and the two ponds in the area, allow us to explain that these ponds are our new fishing ponds. This is an additional activity from our hotel, allowing guests to experience a different and relaxing fishing experience within the hotel grounds. For only Rp 25,000, guests can enjoy this facility. Thank you again for your visit and review. We look forward to welcoming you back again in the future, of course with other exciting experiences. Warm regards, Swiss-Belinn Malang.
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Number of reviews per page
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