POP! Hotel Kemang

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Overall Ratings & Reviews POP! Hotel Kemang

Traveloka (7.000)
Other sources (49)
8,1
Very Good
From 7.000 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,0

Meal

7,7

Location

8,4

Service and Facilites

8,1

People often mention about POP! Hotel Kemang
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Bedroom (52)
Ambiance (50)
Bathroom (50)
Surroundings (48)
Accessibility (47)
Distance to City Center (43)
Staff Friendliness (41)
Room Space (39)
Hotel Area (38)
Check-in/out Time (33)
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Traveler Reviews POP! Hotel Kemang

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40
Customer reviews
Dewi S.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
good close to everywhere comfortable hotel
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1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Mr. Davy, Thank you so much for your review! We are delighted to hear that you felt comfortable and were satisfied with the hotel's excellent location. We are always committed to providing comfort and convenience to all our guests. We hope to welcome you back again soon! 😊 Thank you, Hotel Manager
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HERI K.
icon-Business
Business
icon-origin-TRAVELOKA
9,0
/10
Reviewed 5 week(s) ago
The hotel is comfortable, the staff are friendly, but the food at breakfast here is not very tasty, and the variety is also lacking, it seems like it's just what it is.
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2 people find it helpful
Accommodation's Reply
31 Dec 2025
Dear Mr. Heri, Thank you very much for your review. We are delighted to hear that you had a pleasant time and were satisfied with the friendliness of our staff. We appreciate your feedback regarding the breakfast. We will focus on improving the quality and variety of the menu to provide an even more satisfying experience for our guests in the future. We hope to welcome you back again with even better service next time. Thank you for your trust. Sincerely, The Hotel Manager
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B***g
icon-Business
Business
icon-origin-TRAVELOKA
8,1
/10
Reviewed 6 week(s) ago
strategic location, poor room cleanliness, dirty bathroom
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1 people find it helpful
Accommodation's Reply
31 Dec 2025
Dear Valued Guest, Thank you for your review. We greatly appreciate your feedback regarding our excellent location and apologize for any inconvenience you experienced regarding the cleanliness of the room and bathroom. We will immediately assess and improve the situation to ensure our guests' comfort is always maintained. We hope you will give us the opportunity to provide you with a better experience in the future. Thank you for your attention and feedback. Thank you, Hotel Manager.
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k***o
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
Can be used as a reference for business partners
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Accommodation's Reply
31 Dec 2025
Dear customer, thank you for your valuable review. We are delighted to hear that you were satisfied with our hotel's security and quality of service. We always strive to provide the best experience for all our guests. If you found our service helpful, we would appreciate it if you would recommend us to your business partners or relatives. We would be honored to welcome them. Thank you for trusting and using our hotel. Sincerely, Hotel Management
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S***i
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Security is also friendly and polite.
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1 people find it helpful
Accommodation's Reply
31 Dec 2025
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you were satisfied with our safety and friendly service. Your satisfaction is our top priority, and we will continue to strive to provide the best possible service. We hope to serve you again in the future. Thank you, Hotel Manager.
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F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
Even though the hotel is good and strategic, it only wins because it's been neglected and not well maintained.
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Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback. We are delighted that you were impressed with our hotel's excellent location and facilities. We apologize for any inconvenience you experienced regarding the hotel's maintenance work. We are committed to continuously improving the quality of our service and comfort for our guests. We hope to welcome you back soon for an even better experience. Thank you, Hotel Manager.
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F***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8,8
/10
Reviewed 7 week(s) ago
Strategic location, easy to find food around the hotel. Water dispensers are provided on each floor for refills, but hot water is only available on the second floor. Smoking rooms have no exhaust and the windows cannot be opened.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you very much for your helpful review. We are delighted to hear that you appreciated the hotel's convenient location and easy access to nearby restaurants. We also appreciate your appreciation for the water dispensers we have provided on each floor. Regarding the issue of hot water only being available on the second floor, we will consider adding hot water to other floors for the convenience of all guests. We apologize for the inconvenience you experienced in the smoking room. We will take your feedback regarding the ventilation system into consideration to improve this facility for the comfort of all guests in the future. We hope to welcome you back again and provide you with an even better stay. Thank you for choosing us! Thank you, Hotel Manager.
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F***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
Strategic location, many food stalls/cafes/restaurants around the hotel. If you choose a smoking room, the room does not have an exhaust, so you have to open the door to let the smoke out because the window cannot be opened. This condition makes the room very strong smell of cigarettes. It is recommended that the hotel provide an exhaust for smoking rooms.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for your valuable review. We are delighted to hear that you enjoyed our hotel's excellent location and the many dining options, cafes, and restaurants nearby. We apologize for any inconvenience you experienced with the smoking room. We greatly appreciate your suggestion regarding the need to install ventilation fans in the rooms. We will consider this immediately for the comfort of all our guests in the future. Thank you for choosing to stay with us, and we hope to provide you with an even better experience on your next stay. Thank you, Hotel Manager.
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B***g
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 8 week(s) ago
best option in Kemang area, clean.
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted that you were satisfied with the cleanliness and excellent location of our hotel in the Kemang area. We are committed to maintaining the quality of our services and facilities to ensure all guests have the utmost comfort. We hope to welcome you back in the future for an even more memorable stay. Thank you for choosing our hotel. Thank you, Hotel Manager.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 8 week(s) ago
Easy access, strategic location, and good service from the hotel staff. This hotel consists of several floors, and there are elevator facilities available for easy access for visitors.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you were satisfied with your comfortable stay, excellent location, and the outstanding service from our staff. We hope that our elevator will provide all guests with a more comfortable stay. We will continue to strive to provide the best possible experience for you and other guests. We hope to have the opportunity to stay with us again in the future. Thank you, Hotel Manager.
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amelia a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Comfortable hotel, strategic location
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Accommodation's Reply
02 Dec 2025
Dear AMelia, Thank you for taking the time to share your experience with us. We hope you will return to stay at POP! Hotel Kemang Jakarta again. Thank you, Hotel Manager.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,4
/10
Reviewed 9 week(s) ago
The hotel lobby was hot. The room wouldn't open, so I had to go back to the lobby. The AC was leaking, and there were cockroaches. The bathroom was dirty. The sheets and pillowcase were stained. I'll never stay here again. There was no hairdryer, and there was only one bar of soap.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to write a review. We greatly appreciate your comments and suggestions. We apologize for any inconvenience you may have experienced during your stay at our hotel. We sincerely apologize that the facilities and cleanliness of our room did not meet your expectations. We will address the air conditioning, bathroom cleanliness, bed linens, and other amenities as soon as possible and will make improvements to prevent this from happening again in the future. We apologize for any inconvenience caused by our lobby service. We are committed to improving our services to provide you with an even better guest experience in the future. We hope to provide you with even more satisfactory service if we have the opportunity to welcome you back. Thank you for your understanding and suggestions, they mean a lot to us. Best regards, Hotel Manager
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S***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8,3
/10
Reviewed 10 week(s) ago
The place is comfortable, clean, culinary is close to the hotel
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Accommodation's Reply
29 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We hope you will return to stay at POP! Hotel Kemang Jakarta again. Thank you, Hotel Manager.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,7
/10
Reviewed 15 week(s) ago
1. The bedsheets had several blood stains, which appeared to have not been washed, especially since they were right in front of my face if I was in the room. 2. The bar of soap was only for the bathroom, there was none for the sink. 3. The bathroom smelled very bad, like the fishy/musty smell of a pet that never bathed, and even worse. 4. The AC remote didn't work (normally). 5. The price was too high for the condition of the room.
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay at our hotel. We sincerely appreciate your informing us about the condition of the bed sheets, bar soap, and the smell in the bathroom. We will promptly address this complaint with our housekeeping team to ensure that this kind of incident does not happen again in the future. Additionally, we will check the amenities in each room, including the soap in the sink, to ensure the comfort of all our guests. We thank you once again for your feedback and are committed to improving the quality of our services. We sincerely hope to provide you with an even better experience if you have the opportunity to stay with us again. Thank you, Hotel Manager
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h***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 16 week(s) ago
Friendly service, nice hotel, strategic location, clean, cute capsule-shaped bathroom, but unfortunately, it can't be closed tightly, so you can see outside when you shower. Breakfast was average, lacking variety. Overall, I enjoyed staying at POP Hotel.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you very much for your review! We are so glad that you were impressed with our friendly service, convenient location and cleanliness of our hotel. We also appreciate your comments on the capsule bathroom design and breakfast options and will consider these areas for improvement. We will continue to strive to provide an even better experience for our guests. Thank you for choosing Hotel Pop and we look forward to welcoming you back soon. Regards, Hotel Manager
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S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 16 week(s) ago
The price is okay and good hotel
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Accommodation's Reply
22 Oct 2025
Dear Guest, Thank you for your review. We’re glad to hear that you found our hotel to be a good value. We appreciate your feedback and look forward to welcoming you again soon. Thank you, Hotel Manager
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 17 week(s) ago
All things are great. Kamsyaaa
2 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Guest, Thank you so much for your feedback. We are thrilled to hear that everything was great during your stay. Your satisfaction is our priority, and we truly appreciate your kind words. We look forward to welcoming you back in the future. Thank you, Hotel Manager
d***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 17 week(s) ago
friendly staff , make it comfortable
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Accommodation's Reply
07 Oct 2025
Dear Guest, Thank you for your comments regarding your experience with us. We will share your feedback with our staff, as it will serve as a valuable motivation to continue improving our hotel services. We hope to welcome you back to POP! Hotel Kemang Jakarta. Thank you, Hotel Manager.
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J***e
icon-origin-TRAVELOKA
5,0
/10
Reviewed 17 week(s) ago
The AC in my room wasn't cooling. I'd moved six rooms and been helped with room upgrades, but the rooms still weren't cooling and the AC didn't work. The sheets were dirty and had yellow stains. I wasn't given any compensation other than the room upgrade.
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Accommodation's Reply
22 Oct 2025
Dear Guest, Thank you for your valuable review. We apologize for the inconvenience caused by the air conditioning system malfunction and poor bed linen during your stay. We appreciate your valuable feedback, and we will immediately inspect the air conditioning and room cleanliness to prevent similar issues in the future. We also understand that, despite offering you a room upgrade, you did not receive the level of comfort you expected, and we sincerely apologize for this. We strive to provide a pleasant and comfortable experience for all our guests and will continue to strive to provide even better service in the future. Thank you again for your valuable feedback, and we will strive to provide even better service on your next visit. Thank you for your understanding. Sincerely, Hotel Management
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D***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 19 week(s) ago
Yes, it's great, even though the hotel seems poorly maintained, the lock often gets stuck.
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2 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the condition of the hotel and the lock issue. Your feedback is very valuable for us to make improvements going forward. We will follow up on this immediately to make your stay with us even more comfortable. We look forward to welcoming you back with even better service. Thank you, Hotel Manager.
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Number of reviews per page
20
40