R***y
Leisure
6,9
/10
Reviewed 5 day(s) ago
I wanted to drink warm water or make instant noodles, but the dispenser outside the room wouldn't work. What a shame.
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Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Thank you very much for taking the time to share your experience staying at Monolook Hotel Palembang. We sincerely apologize for the inconvenience you experienced when the hot water dispenser outside your room was not working, especially when you needed hot water for hot drinks or preparing hot noodles. We understand that simple things like having hot water available are crucial to guest comfort. This feedback is very important to us, and we will contact the relevant team immediately to ensure this facility is properly functioning and always meets guest needs. Thank you for helping us improve. We sincerely hope to have the opportunity to welcome you back again for a more comfortable, friendly, and memorable stay. Sincerely, Monolook Hotel Palembang
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