Overall Ratings & Reviews Lotte Hotel Guam

A bit outdated

아이와 함께하는 여행으로 더할나위없이 좋았습니다. 프론트에 한국인 직원분이 계셔서 요청드릴때 넘 편하고 응대도 친절해서 정말 좋았습니다.

We enjoyed our stay

Good

I love the location, the property and the staff were awesome. Good food, room rates are good we can walk everywhere cause everything is near. Parking was okay, cause we have to park across the street from the hotel so it’s kind of risky especially at night, there are risky drivers around the island so you’ll never know.

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Great breakfast and friendly staff!

Stains on furniture cushions. Trash on bathroom floor. Stains on bathrobe and towels. Internet was bad.

Experience was amazing.

Clean and quiet, even with as many people there. Nice pool and easy beach access.

Clean and beautiful iew

It was a good experience, not too bad for an older hotel stay. Kids loved the pool. However the room 812, we stayed in smelled like a sewer. Every time the vent went on, it stunk. Since we only stayed a night, I decided to endure it. We did check out early at 9:30AM because the smell was so bad and unbearable for my family and I.

Staff were friendly and rooms were clean. First time staying at this hotel. We couldn’t figure out how to use the hot water until the next morning. We had AC troubles with the AC cause the room was hot (21C and tried to lower it). Staff came by to assist but the room was still hot throughout the night and we didn’t bother to call anymore. Apparently, if you increase the number on the thermo stat, the room gets colder. Only found that out the next morning when we checked out.

TVs were quite small. They did not have any USB outlets. The hotel amenities were dated.

Quick and smooth check in and check out process. All the staff were friendly and welcoming. The room was so great! Loved the kitchenette! Will definitely book this stay again!

Great place to stay. One of the newer hotels if I’m not mistaken. The flushing system in the bathroom can be stronger and I hope the ladies in charge of the restaurant get some customer service training, but otherwise, I’ll definitely stay here again.

The room was fine but quite smelly but the employees were so kind.

Everything was perfect

Beautiful location in Tumon. Very clean hotel with friendly staff.

I stayed three days in family suite. The property cleanness was very poor but staff and location was good.