Traveloka (10,547)
8.2
Very Good
From 10,547 reviews
Provided by travelers on
Cleanliness
8.2
Room Comfort
8.1
Meal
8.0
Location
8.5
Service and Facilites
8.1
People often mention about G Suites Hotel by AMITHYA
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Distance to City Center (161)
Staff Friendliness (145)
Bedroom (141)
Ambiance (140)
Accessibility (131)
Taste (120)
Bathroom (118)
Variety (114)
Surroundings (109)
Room Space (103)
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Traveler Reviews G Suites Hotel by AMITHYA
Number of reviews per page
20
40
Customer reviews
R***T
8.5
/10
Reviewed 2 day(s) ago
The hotel staff is very friendly and patient.
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Accommodation's Reply
29 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards, g suites Hotel Surabaya.
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S***i
8.6
/10
Reviewed 4 day(s) ago
Breakfast places are limited, have to queue because of the long weekend. The taste of the food is so-so and the menu is not too much. The room AC is not too cold, especially in the middle of the night suddenly it is not cold at all. Hopefully in the future the service will be better considering the very strategic location. Thank you.
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1 people find it helpful
Accommodation's Reply
28 Apr 2025
Good Afternoon, Dear Sir/Madam, We from the management of g suites Hotel Surabaya would like to express our deepest apologies for the inconvenience you experienced during your stay at our hotel. We greatly appreciate any input given, as it is an encouragement for us to continue to improve the quality of our services. We hope to welcome you back another time, with much better service than before. Once again, we apologize for the inconvenience and thank you for your understanding. Best regards, Management of g suites Hotel Surabaya.
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Artika F. D.
Staycation
9.1
/10
Reviewed 5 day(s) ago
The staff is very friendly, responsive and communicative. The room is very comfortable, the only downside is that the AC is very noisy.
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1 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards, g suites Hotel Surabaya
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BW
Bagus W.
Transit
8.7
/10
Reviewed 1 week(s) ago
Checked in at night, hot water was not hot enough, complained but still not hot, wifi was unstable. Only access is a plus point, close to Indomaret point and Gubeng station.
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1 people find it helpful
Accommodation's Reply
28 Apr 2025
Good Afternoon, Dear Sir/Madam, We from the management of g suites Hotel Surabaya would like to express our deepest apologies for the inconvenience you experienced during your stay at our hotel. We greatly appreciate any input given, as it is an encouragement for us to continue to improve the quality of our services. We hope to welcome you back another time, with much better service than before. Once again, we apologize for the inconvenience and thank you for your understanding. Best regards, Management of g suites Hotel Surabaya.
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D***i
8.5
/10
Reviewed 1 week(s) ago
The rooms, food, staff friendliness and ease of check in and check out are good
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1 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards, g suites Hotel Surabaya
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E***a
Leisure
10.0
/10
Reviewed 1 week(s) ago
It's so comfortable that you can stay with your husband and feel like you're on your honeymoon again🥰🥰🥰
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1 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards, g suites Hotel Surabaya
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RN
Renjani N. F.
Staycation
9.7
/10
Reviewed 2 week(s) ago
I was really satisfied staying here for 2 nights and 3 days.
There was a welcome drink every afternoon.
The food was also delicious, especially the fried rice.
Also, the access was fast, and the staff was friendly.🫶🥰
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Accommodation's Reply
23 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards,. G suites Hotel Surabaya
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A***d
Leisure
8.8
/10
Reviewed 2 week(s) ago
Very recommend for staycation.
1 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear Our Valued Guest,
It's a Great Day!
Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us.
We are always waiting for your return at G Suites Hotel Surabaya
Regards,
G Suites Hotel Surabaya
R***o
Staycation
8.3
/10
Reviewed 2 week(s) ago
There is not enough hot water. There are not many breakfast variations.
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3 people find it helpful
Accommodation's Reply
16 Apr 2025
Good morning, Dear Sir, We from the management of g suites Hotel Surabaya would like to express our deepest apologies for the inconvenience you experienced during your stay at our hotel. We greatly appreciate any input given, as it is a motivation for us to continue to improve the quality of our services. We hope to welcome you back another time, with much better service than before. Once again, we apologize for the inconvenience and thank you for your understanding. Best regards, Management of g suites Hotel Surabaya.
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MN
Masril N. M.
Business
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly from the outside to the inside officers.
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Accommodation's Reply
21 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards, g suites Hotel Surabaya
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D***a
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are clean, the hotel is close to Indomaret and Alfamart so you don't have to worry about buying snacks.
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Accommodation's Reply
16 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards,. G suites Hotel Surabaya.
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JL
Jhonny L.
8.8
/10
Reviewed 2 week(s) ago
Lack of tables and chairs during breakfast (queue).
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Good morning, Dear Sir, We from the management of g suites Hotel Surabaya would like to express our deepest apologies for the inconvenience you experienced during your stay at our hotel. We greatly appreciate any input given, as it is an encouragement for us to continue to improve the quality of our services. We hope to welcome you back another time, with much better service than before. Once again, we apologize for the inconvenience and thank you for your understanding. Best regards, g suites Hotel Surabaya.
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A***l
Leisure
9.4
/10
Reviewed 2 week(s) ago
With that price, you can get good quality and clean rooms and a very strategic location.
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards,. G suites Hotel Surabaya
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A***s
Staycation
9.4
/10
Reviewed 3 week(s) ago
Quite okay in terms of atmosphere, room cleanliness and view.
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2 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards,. G suites Hotel Surabaya
See original
A***a
Staycation
10.0
/10
Reviewed 3 week(s) ago
Hotel staff service is very good & friendly. For food is good. Many changes are getting better.
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Accommodation's Reply
14 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards,. G suites Hotel Surabaya
See original
rk
reni k.
8.8
/10
Reviewed 3 week(s) ago
Just a short stopover here. Overall it's okay.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards,. G suites Hotel Surabaya.
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M***l
6.2
/10
Reviewed 3 week(s) ago
Everything was ok, only the preparation was not ok. Checked in and at 11pm the room door was an error telling me to wait and it was still an error.
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Accommodation's Reply
09 Apr 2025
Good morning, Dear Sir, We from the management of g suites Hotel Surabaya would like to express our deepest apologies for the inconvenience you experienced during your stay at our hotel. We greatly appreciate any input given, as it is an encouragement for us to continue to improve the quality of our services. We hope to welcome you back another time, with much better service than before. Once again, we apologize for the inconvenience and thank you for your understanding. Best regards, Management of g suites Hotel Surabaya
See original
K***a
Staycation
10.0
/10
Reviewed 4 week(s) ago
definitely recommended accommodation
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Accommodation's Reply
09 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards,. G suites Hotel Surabaya.
See original
D***n
Leisure
10.0
/10
Reviewed 4 week(s) ago
Very strategic to the city center.
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Accommodation's Reply
09 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards,. G suites Hotel Surabaya.
See original
Andi
Leisure
9.4
/10
Reviewed 4 week(s) ago
Clean, comfortable and nice. Next time I can come here again.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Our Valued Guest, It's a Great Day! Thank you for taking the time to write a review about our hotel. We are happy to know that our service has given you a memorable experience during your stay with us. We are always waiting for your return at g suites Hotel Surabaya. Warm Regards,. G suites Hotel Surabaya.
See original
Number of reviews per page
20
40
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