8,6
Very Good
From 7.081 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,7

Meal

8,5

Location

9,0

Service and Facilites

8,7

People often mention about Hotel Ciputra Semarang managed by Swiss-Belhotel International
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Distance to City Center (134)
Staff Friendliness (130)
Bedroom (114)
Ambiance (110)
Accessibility (108)
Surroundings (106)
Room Space (106)
Bathroom (97)
Hotel Area (91)
Family Friendly (84)
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Traveler Reviews Hotel Ciputra Semarang managed by Swiss-Belhotel International

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40
Customer reviews
Andry S. P.
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Business
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9,4
/10
Reviewed 3 day(s) ago
My favorite hotel, undoubtedly very comfortable and convenient, a favorite choice for staying in Semarang. It's just a stone's throw from the mall, the staff is friendly and helpful, and the rates are now even more affordable.
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Accommodation's Reply
24 Aug 2025
Dear Mr. Andry S.P., Thank you for choosing Hotel Ciputra Semarang as your preferred hotel and for taking the time to share your experience. We are delighted to hear that you felt comfortable, enjoyed our strategic location directly connected to the mall, and received friendly service and assistance from our team. We also appreciate your appreciation regarding the more affordable room rate adjustment. Your positive review is a great motivation for us to continue providing the best service and maintaining the quality of every guest's stay. We look forward to welcoming you back on your next business visit to Semarang. Sincerely, Hotel Ciputra Semarang Management
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Nany T.
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10,0
/10
Reviewed 5 day(s) ago
exciting, good service, friendly and very helpful, all the facilities are good
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Accommodation's Reply
22 Aug 2025
Dear Ms. Nany, Thank you for choosing Hotel Ciputra Semarang and taking the time to leave a review. We are delighted to know that you were satisfied with the friendly service and assistance from our team, and that you enjoyed the hotel facilities we provide. Your appreciation is a great motivation for us to continue providing the best service and creating a pleasant stay experience for every guest. We look forward to welcoming you back on your next visit. Sincerely, Hotel Ciputra Semarang Management
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
The location is very strategic, in the same building as the mall, easy to go everywhere, close to culinary, mosque, recommended...
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Accommodation's Reply
20 Aug 2025
Dear Guest, Thank you for choosing Hotel Ciputra Semarang and taking the time to leave a review. We are delighted to learn that our hotel's strategic location, directly connected to the mall and close to culinary centers and public facilities, provided a comfortable stay. Your recommendation is a great motivation for us to continue providing the best service and a pleasant stay for every guest. We look forward to welcoming you back on your next visit. Sincerely, Hotel Ciputra Semarang Management
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vira a.
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10,0
/10
Reviewed 1 week(s) ago
Good poll, clean, friendly service, okay in short
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1 people find it helpful
Accommodation's Reply
20 Aug 2025
Dear Ms. Vira, Thank you for choosing Hotel Ciputra Semarang and taking the time to leave a review. We are very pleased to know that you were satisfied with the cleanliness of the hotel, the friendly service from our team, and your overall experience. Your appreciation motivates us to continue improving the quality of our service and providing the best comfort for every guest. We look forward to welcoming you back on your next visit. Sincerely, Hotel Ciputra Semarang Management
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M***H
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Staycation
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10,0
/10
Reviewed 1 week(s) ago
top....!👍
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Accommodation's Reply
20 Aug 2025
Dear Guest, Thank you for choosing Hotel Ciputra Semarang and taking the time to leave a review. We are delighted to know that you were satisfied with your stay with us. Your appreciation motivates us to continue providing the best service and creating a memorable experience for every guest. We look forward to welcoming you back on your next visit. Sincerely, Hotel Ciputra Semarang Management
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L***I
icon-Staycation
Staycation
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10,0
/10
Reviewed 2 week(s) ago
Great location and friendly staff
1 people find it helpful
Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for taking the time to leave a positive review of your stay at Hotel Ciputra Semarang. We are delighted to learn that you were satisfied with our hotel's strategic location and the friendly service provided by our team. Reviews like these motivate us to continue providing the best service to all our guests. We look forward to welcoming you back soon. Best regards, Hotel Ciputra Semarang
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Katinah
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Nice, friendly, downtown, comfortable. Close to everywhere.
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Accommodation's Reply
13 Aug 2025
Dear Ms. Katinah, Thank you for staying at Hotel Ciputra Semarang and sharing this positive review. We are pleased to know that you enjoyed our strategic location and friendly service. We look forward to your next visit. Sincerely, Hotel Ciputra Semarang Management
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TOM X.
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Staycation
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10,0
/10
Reviewed 3 week(s) ago
I really like it here... The service is friendly, and the check-in process is quick and easy, without a long wait.
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Accommodation's Reply
11 Aug 2025
Dear Mr. Tom X., Thank you for your positive review. We are pleased to hear that you enjoyed your stay at Hotel Ciputra Semarang, especially the friendly service and speedy check-in process. We look forward to welcoming you back on your next visit. Sincerely, Hotel Ciputra Semarang Management
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rudi a.
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Business
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10,0
/10
Reviewed 3 week(s) ago
according to the price...comfortable and fast access
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Mr. Rudi A., Thank you for your review. We are pleased to know that you enjoyed your stay and were satisfied with the easy access we offer. We look forward to welcoming you back to Hotel Ciputra Semarang on your next visit. Sincerely, Hotel Ciputra Semarang Management
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DHANA P.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
Located in the city center, close to everywhere including A Yani airport.
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Accommodation's Reply
07 Aug 2025
Dear Mr. Dhana P., Thank you for choosing Hotel Ciputra Semarang and for your positive review. We are pleased to learn that our strategic location in the city center provides easy access for you, including to Ahmad Yani Airport. Comfort and easy access are indeed among the advantages we offer to support the needs of our guests, both for business and leisure. We look forward to welcoming you back on your next visit. Best regards, Hotel Ciputra Semarang Management
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V***i
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8,5
/10
Reviewed 4 week(s) ago
Great service, clean, all the food is delicious
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for taking the time to leave a positive review regarding your stay at Hotel Ciputra Semarang. We are delighted to hear that you were satisfied with our service, the cleanliness of the hotel, and the quality of the food we serve. Reviews like this motivate us to continue providing the best service to all our guests. We look forward to welcoming you back soon. Best regards, Hotel Ciputra Semarang
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Guest
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Business
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10,0
/10
Reviewed 4 week(s) ago
The friendliness and promptness of all hotel staff in addressing guest needs. Thank you.
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Accommodation's Reply
28 Jul 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Semarang and for your appreciation. We are delighted to learn that our team's hospitality and prompt response left a positive impression during your stay. Guest satisfaction is our top priority, and comments like this encourage us to continuously maintain and improve the quality of our service. We look forward to welcoming you back in the future. Best regards, Hotel Ciputra Semarang Management
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Zakiyatul F.
icon-Staycation
Staycation
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10,0
/10
Reviewed 5 week(s) ago
Best hotel ever. Lots of freebies, and everything is great. I'll never regret staying here again.
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Accommodation's Reply
28 Jul 2025
Dear Ms. Zakiyatul F., Thank you very much for this brief but very pleasant review! We are delighted to hear that you enjoyed our facilities and services and were satisfied with your stay at Hotel Ciputra Semarang. Positive comments like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next visit. We hope it will always be a memorable experience! Best regards, Hotel Ciputra Semarang Management
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L***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7,1
/10
Reviewed 5 week(s) ago
After staying here for who knows how many times, this was probably the first slightly disappointing experience. It started with an unwelcome arrival, with questions answered as if holding back irritation. The fatigue of the trip, which usually disappears, settled in my body. Usually for grand rooms, Netflix and friends are provided, but this was not available and instead the available channels were very limited and worse, there was nothing to watch because there was nothing interesting. Usually, I always come here and here every time I go to Semarang because it feels happy and enjoyable, but this time it was quite annoying. The hotel that connects directly to the mall is not a cure because every time I go to the hotel, I always go to the mall. Hopefully all the staff are given health and happiness so they can be pleasant hosts to their guests.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Mr./Ms. L*t, Thank you for being a loyal guest of Hotel Ciputra Semarang and for taking the time to share your recent experience. We are very sorry to hear that this visit did not meet your expectations, especially after so many positive experiences in the past. Your feedback regarding the service upon arrival and the in-room entertainment facilities is a serious concern for us. This certainly does not reflect the standard of service we strive for for all our guests, especially loyal guests like you. We apologize for any inconvenience this may have caused and will follow up with the relevant team to ensure this does not happen again in the future. We look forward to welcoming you back for a more enjoyable experience on your next visit to Semarang. Sincerely, Hotel Ciputra Semarang Management
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Thi K. T. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
This hotel has an attractive European-inspired decor, friendly staff, clean rooms, and a great location. 🙏⭐👍💯❤️
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Accommodation's Reply
17 Jul 2025
Dear Ms./Mr. Thi ke. T. B., Thank you for your positive review. Your words and appreciation mean a lot to us. We look forward to welcoming you back to Hotel Ciputra Semarang for another unforgettable stay. Warm regards, Hotel Ciputra Semarang Management
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 week(s) ago
Overall okay, the carpet in the right corner of the room is damaged and has been ripped out
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Valued Guest, Thank you for choosing Hotel Ciputra Semarang as your accommodation during your visit and for taking the time to leave a review. We sincerely apologize for the inconvenience you experienced with the carpet in your room, particularly the damaged and torn carpet in the right corner. Your feedback is invaluable to us as we continue to improve the quality of our facilities and services. We will immediately follow up with the relevant team to ensure a speedy repair. We look forward to welcoming you back on your next visit with an even better and more satisfying experience. Sincerely, Hotel Ciputra Semarang Management
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TOM X.
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Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 7 week(s) ago
Again Love so much here
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2 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Mr. Tom X., Warmest greetings from Hotel Ciputra Semarang. Thank you for choosing to stay with us again and for sharing your kind words. We are truly delighted to know that you continue to enjoy your experience with us. We look forward to welcoming you back for another memorable stay in the near future. Yours sincerely, Hotel Management Hotel Ciputra Semarang
Desmon T.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 7 week(s) ago
Place is very comfortable, and staff friendly to customers
1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Mr. Desmon T., Warmest greetings from Hotel Ciputra Semarang. Thank you for your kind review and for rating your recent stay with us an 8.8. We are delighted to hear that you found our hotel comfortable and our staff friendly throughout your visit. Your positive feedback truly motivates our team to continuously deliver excellent service and ensure a pleasant experience for all our valued guests. We hope to welcome you back again soon for another enjoyable stay. Warm regards, Hotel Ciputra Semarang Management
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Close to the center and malls, good for walking around
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Valued Guest, Warm greetings from Hotel Ciputra Semarang. Thank you for your excellent review and rating. We are very pleased to know that you feel comfortable with our hotel's strategic location, close to the city center and shopping centers, making it easy for you to walk around and enjoy the atmosphere of Semarang. Your positive feedback is a motivation for us to continue to improve the quality of service and facilities for the satisfaction of our guests. We look forward to welcoming you back on the next occasion. Best regards, Management of Hotel Ciputra Semarang
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iwan S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
For the second or third time. Staying here. From the first time staying, this hotel did seem like an old hotel. But what I like is still the comfort and cleanliness. And close to the city center and shopping. My last experience staying on June 29th. Very impressed with the service from the hotel. Incidentally my child had a high fever and I called the receptionist to bring a wheelchair. But what was given was not just a wheelchair. Until the delivery to the hospital at the hotel facility. Even though it was midnight. And again, the hotel salutes the driver until there was a decision that my child had to be treated. The driver then returned to the hotel. Thank you Hotel Ciputra Semarang for your service
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Accommodation's Reply
04 Jul 2025
Dear Mr. Iwan S., Thank you for your trust in repeatedly choosing Hotel Ciputra Semarang as a place to stay, and for the sincere appreciation that you convey through this review. We are honored to be able to provide the best service at such a crucial time. Our commitment is to always be present promptly and sincerely in assisting every guest's needs, including in emergency conditions like the one you experienced. Your review is a great motivation for our entire team to continue to maintain the quality of service, cleanliness, and comfort, even though as a hotel with a long history, we remain committed to providing a special stay experience. We hope that your son has recovered well, and we look forward to welcoming you and your family back in the future. Best regards, Hotel Ciputra Semarang Management
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