Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

Dear Valued Guest, Thank you for choosing ibis once again and for sharing your experience with us. We’re delighted to know this was your second stay and that you found our location strategic and convenient, with easy access to TP and other nearby destinations. Your continued support means a lot to us, and we truly look forward to welcoming you back for your next visit. Warm regards, Rio Saputra Iskandar General Manager

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the room clean and appreciated the freshness of our towels. We do place great importance on hygiene, and your observation means a lot to us. We also acknowledge your comments regarding the bathroom size and our crew’s friendliness. Your feedback is valuable, and we will certainly take it into consideration as we continue to improve our facilities and service standards. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future. Kind regards, Rio Saputra Iskandar General Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Ngurah Sedana, General Manager

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as your last. Sincerely, Ngurah Sedana, General Manager

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as your last. Sincerely, Ngurah Sedana, General Manager

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as your last. Sincerely, Ngurah Sedana, General Manager

Dear Mr. Albertus T. S. N., We greatly appreciate your feedback regarding your stay at ibis Surabaya City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Ngurah Sedana, General Manager

Dear Mr./Ms. Ef Efline, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Ngurah Sedana, General Manager

Dear Valued Guest, Thank you for your time and interest in reviewing your stay at our hotel. We greatly appreciate your compliments on the friendliness of our staff and the hotel's excellent location. We apologize for the inconvenience you experienced regarding the quality of the pillows in your room. We have noted your feedback and will take action to improve the comfort level of all our guests. Regarding the breakfast menu, we also appreciate your feedback, which will be used by our team to improve the quality, taste, and presentation in the future. We sincerely hope to have the opportunity to welcome you back again and provide even better service on your next visit. Sincerely, Ngurah Sedana, General Manager

Dear Valued Guest, Thank you for sharing your experience with us. We are pleased to hear that your room generally met your expectations. We apologize for the inconvenience regarding the musty odor on the carpet near the elevator on the 3rd floor. Your feedback is invaluable, and we have immediately contacted our housekeeping and engineering teams to ensure that the drying, cleaning, and odor management processes were appropriate. We will assess the use of air freshener sprays and preventative measures to avoid this from happening again. Thank you for your constructive feedback. We look forward to welcoming you back in the future for an even more comfortable stay. Sincerely, Ngurah Sedana, General Manager

Dear Ms. Rizka H., Thank you for your comments regarding your stay at ibis Surabaya City Center. We are very happy to receive positive feedback and we will share your comments with our team. We believe that your comments will be a great encouragement for all our staff to continuously improve our service quality. Thank you again for sharing your experience and we hope that your next visit will be as great as the last time. Best regards, Ngurah Sedana, General Manager

Dear Valued Guest, Thank you very much for your comments regarding your stay at ibis Surabaya City Center. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this will serve as an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Ngurah Sedana General Manager