Traveloka (3.600)
Other sources (79)
8,6
Very Good
From 3.600 reviews
Provided by travelers on
Cleanliness
8,7
Room Comfort
8,6
Meal
8,4
Location
8,9
Service and Facilites
8,6
People often mention about ibis Surabaya City Center
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Staff Friendliness (105)
Distance to City Center (103)
Ambiance (90)
Bedroom (89)
Bathroom (82)
Surroundings (79)
Hotel Area (79)
Accessibility (77)
Room Space (75)
Check-in/out Time (59)
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Traveler Reviews ibis Surabaya City Center
Number of reviews per page
20
40
Customer reviews
H***e
Business
8,5
/10
Reviewed 6 hour(s) ago
Centrally located, good service, will stay here again if I go to Surabaya.
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M***a
Staycation
9,7
/10
Reviewed 2 day(s) ago
Friendly staff, very strategic location, right in the city center. Very comfortable, would definitely stay again.
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P***a
Leisure
9,4
/10
Reviewed 3 day(s) ago
Strategic location, friendly service (security guards, receptionists, room boys, etc.).
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J***k
8,2
/10
Reviewed 1 week(s) ago
Overall okay.. clean.. neat..
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your rating and comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana, General Manager
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R***a
Business
10,0
/10
Reviewed 2 week(s) ago
The location is very close to the training venue, and the staff is friendly and polite, very helpful. Thank you very much to Ibis Hotel and its staff. When I return to Surabaya, I want to stay here again.
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you for your rating and comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Once again, thank you for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Sincerely, Ngurah Sedana, General Manager
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R***y
Business
8,5
/10
Reviewed 2 week(s) ago
The location is close to Dyandra Convention, the hotel is quite good in its class.
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Accommodation's Reply
17 Jul 2025
Dear Guest, Thank you for your rating and comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana, General Manager
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ay
agungrahman y.
Leisure
10,0
/10
Reviewed 3 week(s) ago
Calm, peaceful, comfortable, top notch
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Agungrahman, Thank you for your rating and comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Once again, thank you for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Sincerely, Ngurah Sedana, General Manager
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T***e
Staycation
9,1
/10
Reviewed 3 week(s) ago
City center hotel near Tunjungan Plaza.. unfortunately it's a bit cramped.. can't add extra bed,, then for tea, coffee package is not provided.. when I called they said by request,, even though I requested it, it wasn't given.. because it's already go green,, drinking water is also refilled in front of the room.. there are only toothbrushes for amenities.. because everything is by request.. if you don't request it, it's not there..
overall good,, breakfast is varied..
hopefully the service will be better in the future..
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Guest, Thank you for staying with us and sharing your experience. We are delighted that you enjoyed our strategic location in the city center and the variety of breakfast options we offer. We apologize for any inconvenience related to our room amenities, such as extra beds, amenities, and unfulfilled requests for tea/coffee. While we are implementing a "go green" policy to support sustainability, service remains our priority. Your feedback is valuable and we will follow up with the relevant team to improve in the future. We hope to welcome you back for a more satisfying experience. Best regards, Ngurah Sedana, General Manager
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Afliana L.
8,4
/10
Reviewed 4 week(s) ago
When the time comes to lift the weight, the staff just look at it😏
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Afliana L, Thank you for sharing your experience. We apologize for the inconvenience upon arrival, especially regarding assistance with carrying luggage. This is certainly not the standard of service we want to provide. We have conveyed your feedback to the relevant team for immediate evaluation and improvement. We hope to provide a much better experience on your next visit. Thank you for your attention. Best regards, Ngurah Sedana. General Manager
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A***a
Transit
9,4
/10
Reviewed 4 week(s) ago
Sayang lupa foto, but it is a really good hotel to stay for transit or just visit Surabaya
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Accommodation's Reply
08 Jul 2025
Dear Valuable,
We very much appreciate your comments regarding your stay at the ibis Surabaya City Center.
It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ngurah Sedana
General Manager
TR
Thea R. A. P.
Leisure
9,4
/10
Reviewed 4 week(s) ago
Strategic location, affordable hotel. Our family of three is suitable, thank you Ibis.
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Thea R. A. P. Dear, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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K***n
Staycation
8,7
/10
Reviewed 4 week(s) ago
The hotel location is strategic, the staff is friendly, the rooms are comfortable, but the bathroom in room 809 is a bit smelly.
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Guest, Thank you for choosing to stay at our hotel and taking the time to provide feedback. We are glad to hear that you were comfortable with the hotel's location, the friendliness of the staff, and the comfort of your room. However, we apologize for the inconvenience you experienced regarding the unpleasant odor in the bathroom of room 809. We have forwarded your feedback to our housekeeping team for immediate action, so that it does not happen again in the future. Once again, thank you for your attention and feedback. We look forward to welcoming you back with a better experience. Warm regards, Ngurah Sedana. General Manager
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N***a
Business
9,1
/10
Reviewed 5 week(s) ago
Overall good, the location is also very strategic.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Guest, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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A***n
8,8
/10
Reviewed 5 week(s) ago
comfortable. clean. friendly. but minimal activities in the hotel, access to the car park area in the basement without a lift and stairs so it's hard to carry things. there is also refillable gallon drinking water. unfortunately there are not many staff and can't help with carrying things. overall good comfortable and can be repeated
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Guest, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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f***r
8,5
/10
Reviewed 5 week(s) ago
Stayed on the 6th floor, from 2 am to 4 am I was very disturbed by the sound of music from the discotheque behind the hotel.
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Accommodation's Reply
27 Jun 2025
Dear Guest, Thank you for sharing your experience. We apologize for the inconvenience caused by the music from the surrounding area of the hotel, especially at night. We understand how important quality sleep is to our guests, and we are exploring long-term solutions to minimize noise disturbance, including working with relevant external parties. We greatly appreciate your feedback and look forward to welcoming you back with a more peaceful and comfortable experience in the future. Best regards, Ngurah Sedana. General Manager
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C***a
Business
9,4
/10
Reviewed 5 week(s) ago
Friendly helpful staff, clean and comfortable rooms.
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Accommodation's Reply
25 Jun 2025
Dear Guest, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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Devi A.
Business
7,2
/10
Reviewed 5 week(s) ago
For a class like Ibis, I really didn't expect the bed to be a bit disappointing. I happened to take the standard one... the bed actually made me sick and the bathroom wasn't very clean, there were a lot of maintenance patches that seemed to be done carelessly.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Ms. Devi A., Thank you for taking the time to provide us with a very valuable review and feedback. We apologize for the inconvenience you experienced during your stay, especially regarding the comfort of the bed and the condition of the bathroom. We will immediately follow up on your feedback with the relevant team so that similar things do not happen in the future. We are committed to continuously improving the quality of our services and facilities, and reviews like this help us to be better. We hope to be given the opportunity to welcome you back with a much more satisfying experience. Best regards, Ngurah Sedana. General Manager
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A***a
Transit
10,0
/10
Reviewed 5 week(s) ago
Breakfast is quite complete. Local and international menus are available. The food choices are quite varied. The dining area is also quite large and bright.
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Accommodation's Reply
25 Jun 2025
Dear Guest, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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ay
agungrahman y.
Leisure
10,0
/10
Reviewed 6 week(s) ago
Top notch, happy and comfortable
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Accommodation's Reply
25 Jun 2025
Agungrahman y. Dear, Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit at the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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IP
Ina P.
10,0
/10
Reviewed 6 week(s) ago
The staff are friendly, access to TP is also close, it's the best.
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Accommodation's Reply
18 Jun 2025
Dear Ina P., Thank you for your rating & comments. We are very happy that you had a pleasant experience during your visit to the ibis Surabaya City Center hotel. Thank you again for your visit, and we hope to serve you again in the future. Stay Safe & Keep Healthy. Best regards, Ngurah Sedana. General Manager
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Number of reviews per page
20
40
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