M***g
Business
8,4
/10
Reviewed 3 day(s) ago
The key is very troublesome... Sometimes it can't be used in the elevator or to enter the room... The elevator is far from the reception... So every time you complain you have to walk a long way...
See original
Find this review helpful?
Accommodation's Reply
15 Oct 2026
Dear Mr./Ms. M*g, We apologize for the unpleasant experience you had during your stay at The Sunan Solo Hotel. We understand that the issues regarding the key and the distance of the elevator from the reception staff did not meet the standard of service we should provide. We have taken your feedback seriously and have forwarded it to the relevant team for evaluation and resolution. We apologize for the inconvenience caused and hope to have the opportunity to regain your trust. Sincerely, The Management Team, The Sunan Solo Hotel
See original




