I've been staying many times at Hotel Grand Kemang since 2009. These days (since after COVID), I'm always so disappointed with how run-down and shabby it is. Back in its heyday, it was really living up to the name "Grand" - it was a lovely 4-star hotel. But now, it seems to be falling apart - it is obvious that no money has been spent on maintenance in many years. The rooms are dirty (especially the bathroom) and there was an iron burn in the carpet of my room. The carpet in the room felt dirty when I walked on it in bare feet. Many of the rooms are very noisy, due to the bar underneath - I needed to sleep with my noise-canceling AirPods in! Also, there is a lingering smell of cigarette (even though I was in a non-smoking room). In the hallways and main lobby, there are many tears in the carpet (which are taped over!). I book this hotel due to the gym, and it is also getting very shabby - both treadmills were non-functioning, never has any water in the water dispenser, etc... Also, I arrived late in the evening and had to wait 20 minutes or so to be shown to my room... I also had to extend by 1 night, and although they have signs up saying "book directly with us", the girl at reception asked if I booked online again - and it was a 300,000 IDR saving. On a positive note - the Italian restaurant at the front of the hotel is excellent (obviously run by different management). And mostly the staff are mostly friendly and trying hard. I really wish they would spend some money to upgrade Hotel Grand Kemang - to bring it back to its "Grand" name and back to its 4-star rating (currently I'd say only worth 2 stars).

In my opinion, the food is the best for breakfast, there are lots of choices and they are all delicious.

The bathroom equipment is starting to wear out, the toilet is shaking, the sink faucet is shaking.

The hotel is nice, the food is varied and delicious.

The location is strategic, and despite being an older hotel, the rooms are spacious, the Wi-Fi is good, parking is very convenient, and the breakfast is quite good and reasonable for the price. The only thing that needs improvement is the cleanliness of the bathroom.

Good service and room, strategic location near from the CBD, they have many food around.

Overall, it's ok and comfortable, but the TV still uses cable TV and isn't a smart TV yet. It would be better to upgrade to a smart TV.

Overall recommended for all circles

Overall everything is okay, thank you Grand Kemang Hotel

Overall everything is okay, thank you Grand Hotel Kemang.

The hotel staff is very friendly and the food is delicious.

More details about the cleanliness of the rooms, especially the bed linens and amenities. Guest service should be functioning properly.

Good food, good service, and good room.

Overall good. Pool cleanliness needs to be improved.

A comfortable hotel for a family staycation. The rooms are spacious, comfortable, fragrant, and tidy. The staff, from room service to the restaurant, are all fast, friendly, and always smiling 😁👍

Staying at the Grand Kemang Hotel Jakarta offers a comfortable experience with its strategic location in the heart of the Kemang area, known as a center of lifestyle, culinary, and entertainment. Spacious rooms, a tranquil atmosphere, and friendly staff make for a pleasant stay. The hotel's facilities are well-maintained and suitable for both business and staycation needs. One added value is easy access to various restaurants, cafes, and popular entertainment venues in South Jakarta. Overall, the Grand Kemang Hotel offers a combination of comfort, a premium location, and service that makes guests want to return again. ⭐⭐⭐⭐⭐

Initially, due to late check-in, I couldn't get the room listed on the app. Thankfully, they managed to secure a non-smoking room.

General all good, staff friendly.

My second stay was for a Makna&Co study group event. The first time, I got a smoking room without being asked if I wanted one. This time, I got a non-smoking room, but it was so far away that I had to walk around—even further than the first time. The room was okay, quite spacious, with decent furniture, but the refrigerator wasn't cold at all, which was a waste of electricity. The hot water was the same as before, taking a long time to heat up. As for the food, I think the food tasted better than before; there wasn't much variety, but it was sufficient.

The room was large, clean, had a nice atmosphere, and was comfortable. I hope to return.