M***a
Leisure
9,4
/10
Reviewed 1 week(s) ago
The room was very clean and comfortable. However, we were only given one room key. We didn't receive another, even though we wouldn't have minded having a security deposit for the card. The breakfast rates vary.
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Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Thank you for your excellent review and rating, and for choosing Santika Premier Malang Hotel as your accommodation. We are delighted to know that the cleanliness and atmosphere of your room made your stay comfortable. We apologize for any inconvenience regarding the provision of room keys. Your suggestion about requesting additional room keys will be considered and evaluated by us so that we can provide better and more flexible options for our guests. Regarding the varied breakfast menu, thank you for your feedback. We will forward it to the relevant team. Thank you for your trust in Santika Premier Malang Hotel. We hope to welcome you back on your next visit and provide you with an even more comfortable and memorable stay. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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