Hotel Santika Premiere Malang

Explore Hotel Santika Premiere Malang
8,9
Very Good
From 4.210 reviews
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Cleanliness

9,0

Room Comfort

9,0

Meal

8,9

Location

9,0

Service and Facilites

9,0

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Staff Friendliness (114)
Room Space (112)
Variety (109)
Bedroom (106)
Taste (104)
Hotel Area (102)
Distance to City Center (101)
Family Friendly (97)
Accessibility (92)
Bathroom (90)
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Traveler Reviews Hotel Santika Premiere Malang

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Customer reviews
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ah rasihan a.
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Staycation
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10,0
/10
Reviewed 5 day(s) ago
Overall comfortable, impressive and satisfied.
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Accommodation's Reply
18 Jun 2026
Dear Mr. Ah Razihan A., It is with great pleasure that we at Santika Premier Malang Hotel would like to express our sincere gratitude for your excellent rating and positive feedback regarding your stay. The management and all staff are delighted to know that your stay was comfortable, memorable, and satisfying. This success is a major driving force for us to consistently maintain the quality of our friendly service and excellent facilities. The comfort of all our guests is paramount to our entire team. We hope to welcome you back to Santika Premier Malang Hotel again. Sincerely, Zainuddin, General Manager, Santika Premier Malang Hotel
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Tariza B.
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Staycation
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9,7
/10
Reviewed 1 week(s) ago
I'm someone who frequently stays in hotels these past few years for work, so I've visited many. But I crown Santika Premiere Malang as the most perfect hotel in my version. Starting from the cleanliness from the moment I check in to the room and bathroom, then the hospitality of the hotel staff is really the best. The breakfast food is also quite diverse and of course everything is delicious. The thing I most concern when staying in a hotel is the bathroom, whether it has a bidet or not. And in this hotel, it has a bidet! Super comfortable and clean. Also, this hotel is really thoughtful because the bathroom bathtub has a base so it's not slippery when standing and soaking, very attention to detail. Towels are also provided with small towels for hair. Oh yes, the soap and shampoo are the Sensatia Botanicals brand, so it feels luxurious and not just a mediocre shampoo. Even though the hotel is old, everything is still well-maintained and updated. It's so comfortable that my husband will invite me here again on vacation. The downside of this hotel is that it still doesn't have a smart TV, but the staff said they are gradually upgrading starting from the first floor. We're really looking forward to Santika Premiere Malang's full upgrade!
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Accommodation's Reply
12 Jun 2026
Dear Ms. Tarisa B., From Santika Premier Malang Hotel, Thank you for choosing Santika Premier Malang as your accommodation and for taking the time to write such a detailed and impressive review about your experience with us. We are delighted to hear that Santika Premier Malang is one of the best hotels you have ever stayed at. Your compliments on the cleanliness of the hotel, the comfort of the rooms and bathrooms, the friendliness of our team, and the quality of the breakfast are a source of pride for everyone on our team, who strive daily to provide the best possible accommodation for our guests. Such positive reviews are a great motivation for us to continue maintaining our standards of service and the quality of our facilities. Thank you also for your constructive feedback regarding the Smart TV facilities. We are gradually improving our facilities to further enhance guest comfort. We hope to welcome you back on your next visit and provide you with another memorable experience. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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Marwan S.
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8,8
/10
Reviewed 1 week(s) ago
It's worth the price, but the food menu has little meat.
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Accommodation's Reply
12 Jun 2026
Dear Mr./Ms. Marwan S., From Santika Premier Malang Hotel, we respectfully thank you for choosing Santika Premier Malang and for taking the time to review your stay. We are delighted to hear that your overall experience met your expectations. We appreciate your feedback regarding the variety and quantity of food provided. Your comments are invaluable and will be forwarded to the relevant team to be used in evaluating and improving the quality of our products and services. We hope to welcome you back to Santika Premier Malang again and provide you with an even better experience on your next stay. Sincerely, Zainuddin, General Manager, Santika Premier Malang Hotel
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B***i
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8,5
/10
Reviewed 1 week(s) ago
Friendly hotel staff made check-in easy
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Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Warm greetings from Santika Premier Malang Hotel. Thank you for taking the time to share your stay with us. We are delighted to hear that the friendliness of our staff and the ease of check-in made your stay comfortable. Such positive reviews mean a lot to us and encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to Santika Premier Malang Hotel again and provide you with an even better stay next time. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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E***a
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Transit
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
It was a very comfortable stay at Hotel Santika Malang, and I will stay here again for my next trip to Malang.
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Accommodation's Reply
12 Jun 2026
Dear Valued Guest, This is a message from Santica de Maran Hotel expressing our deepest gratitude for choosing Santica de Maran Hotel for your stay in Maran and for your valuable feedback. We are delighted that you enjoyed your stay and hope you will choose us again on your next trip. Your trust and support are the driving force behind our continuous efforts to provide high-quality service and memorable experiences for all our guests. We look forward to welcoming you back to Santica de Maran Hotel. We will continue to strive to provide you with the same excellent experience. Thank you very much. Sincerely, Sainuddin, General Manager, Santica de Maran Hotel
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Magdalena M. H. S. R.
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Leisure
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10,0
/10
Reviewed 2 week(s) ago
It was a great holiday here.
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Accommodation's Reply
08 Jun 2026
Dear Ms. Magdalena M.H.S.R., Santika Premiere Malang Hotel respectfully submits your feedback and rating of your stay at our hotel. We are delighted to hear that you enjoyed your stay. Your compliments are a vital motivation for our entire team to maintain the highest quality service, comfort, and experience for all our guests. We look forward to welcoming you again on your next visit and providing you with a similarly memorable experience. Sincerely, Zainuddin, General Manager, Santika Premiere Malang Hotel
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Hendra S.
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10,0
/10
Reviewed 3 week(s) ago
The hotel was comfortable and pleasant. The service was friendly and prompt. Thank you, Santika Premiere Malang. Highly recommended for families vacationing in Malang.
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Accommodation's Reply
04 Jun 2026
Dear Ms. Hendra S., From Santika Premier Malang Hotel, we respectfully thank you for your excellent review and rating. We are delighted that you felt comfortable during your stay with us and enjoyed the friendly and prompt service from our team. Your positive review encourages our entire team to strive to provide the best possible experience for all guests. Thank you for recommending our hotel to families seeking a vacation in Malang. We hope to welcome you and your family back to Santika Premier Malang in the future. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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N***a
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Staycation
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10,0
/10
Reviewed 4 week(s) ago
It's really worth it, I'll come back here again 💗
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Accommodation's Reply
22 May 2026
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your wonderful review. We are truly delighted to hear that you found your stay very worthwhile and enjoyable. Your kind words mean a lot to us and become a great motivation for our team to continue providing the best service and experience for every guest. We are very happy to know that you are planning to return, and we sincerely look forward to welcoming you back again in the near future. Warm regards, Zainuddin General Manager Hotel Santika Premiere Malang
OLIVIA E. N.
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Leisure
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10,0
/10
Reviewed 4 week(s) ago
Upgraded rooms face the pool, allowing for free swimming. A delightful family vacation experience.
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Accommodation's Reply
21 May 2026
Dear Olivia E., Thank you for sharing your family's experience at our hotel. We are delighted to hear that the room with private pool access added convenience and made your family vacation even more enjoyable. Guest satisfaction and memorable experiences are our top priority. Thank you for your trust in us. We hope to welcome you and your family back again in the future for another memorable stay. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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R***y
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Leisure
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10,0
/10
Reviewed 4 week(s) ago
The staff is friendly, and even when I asked for birthday treats yesterday, they gave me them. Even though I got it cheaply using a voucher, the service was still top-notch. 🫶 Super worth it 👍
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, It is with pleasure that we at Santika Premier Malang Hotel would like to express our gratitude for your positive review of Santika Premier Malang. We are delighted that you were satisfied with our service. We strive to provide every guest with a memorable stay, with friendly staff and thoughtful touches such as birthday gifts. For your next booking, you can receive additional benefits and a best price guarantee by booking directly at W.MYSANTIKA.COM or contacting the hotel directly. We look forward to welcoming you back to Santika Premier Malang Hotel again in the future. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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Fadlan A. A.
icon-origin-TRAVELOKA
6,8
/10
Reviewed 5 week(s) ago
It's not very child-friendly. My child had to pay the full adult price for breakfast, even though the children wanted to eat as much as they wanted. It was quite disappointing for me. When the children were swimming, they were always supervised. It wasn't very comfortable, even though the children were swimming with me and I was supervising them myself.
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Accommodation's Reply
20 May 2026
Dear Mr. Fadlan A.A., Sincerely, Santika Premier Malang Hotel. Thank you for taking the time to share your family's stay experience. We apologize if your stay did not meet your expectations, particularly regarding our children's breakfast policy and the comfort of using the pool facilities. Regarding pool safety measures, please be informed that this is for the safety of all guests, especially children. However, we understand your perspective and will incorporate it into your evaluation to ensure our services remain comfortable without compromising safety. Your feedback is crucial to our continuous development and improvement of family stays at Santika Premier Malang Hotel. We hope to have the opportunity to welcome you and your family back in the future with even better and more efficient services. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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Siska
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8,8
/10
Reviewed 7 week(s) ago
Nice place, clean room and area, staff have good hospitality. I like it very much because the room has wide space.
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Accommodation's Reply
07 May 2026
Dear Mrs Siska, Warmest greetings from Hotel Santika Premiere Malang…. Thank you very much for sharing your wonderful review following your recent stay with us. We are truly delighted to know that you enjoyed your stay, especially our clean room and hotel area, the spacious room, as well as the warm hospitality from our staff. Your kind appreciation means a lot to us and will certainly encourage our entire team to continue providing excellent service and memorable experiences for all our guests. We sincerely look forward to welcoming you back to Hotel Santika Premiere Malang for another pleasant and memorable stay in the near future. Warmest Regards, Zainuddin General Manager Hotel Santika Premiere Malang
h***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
My stay at the Santika Hotel was very enjoyable. The staff was friendly and helpful, the rooms were clean and comfortable, and the food was varied and delicious.
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Accommodation's Reply
04 May 2026
Dear Guest, Warmest greetings from Hotel Santika Premiere Malang… Thank you very much for sharing your wonderful review following your recent stay with us. We are truly delighted to learn that you had an enjoyable experience, and that our friendly and helpful staff, clean and comfortable room, as well as the variety of delicious food were able to meet your expectations. Your kind words are highly appreciated and will certainly motivate our team to continuously deliver the best service to all our guests. We sincerely look forward to welcoming you back to Hotel Santika for another memorable stay in the near future. Warmest Regards, Zainuddin General Manager Hotel Santika Premiere Malang
h***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
My stay at the Santika Hotel was very enjoyable. The staff was friendly and helpful, the rooms were comfortable and clean, and the food was varied and delicious. We even requested a birthday cake. Thank you very much, Santika.
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Accommodation's Reply
04 May 2026
Dear Guest, Warmest greetings from Hotel Santika Premiere Malang… Thank you very much for sharing your delightful review following your recent stay with us. We are truly pleased to know that you had a pleasant experience, and that our friendly and helpful staff, as well as our clean and comfortable room, and the variety of delicious food were able to meet your expectations. We are especially happy to hear that your birthday cake request was well accommodated and contributed to making your special occasion even more memorable. Your kind appreciation means a lot to us. Thank you once again for choosing Hotel Santika Premiere Malang. We look forward to welcoming you back for another wonderful stay in the near future. Warmest Regards, Zainuddin General Manager Hotel Santika Premiere Malang
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
All the staff are very friendly and pleasant.
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Malang… Thank you very much for sharing your feedback and for staying with us. We are truly delighted to know that you had a pleasant experience and found all of our staff to be very friendly and welcoming. Your kind words are greatly appreciated and will certainly be shared with our team as a motivation to consistently deliver warm and excellent service to all our guests. We look forward to welcoming you back again soon for another enjoyable stay at Hotel Santika Premiere Malang. Warm regards, Zainuddin General Manager Hotel Santika Premiere Malang
Candra P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
The hotel is very comfortable and suitable for families because there is a family room with 2 floors.
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Accommodation's Reply
14 Apr 2026
Dear Ms./Mrs. Kendra P., From Santika Premier Malang Hotel: Thank you very much for your positive review regarding your stay. We are delighted to hear that you felt comfortable during your stay and enjoyed the amenities in our family-friendly room, specially designed for extra comfort for families. Your review is a source of pride for us, as it allows us to provide an experience tailored to your needs. Thank you for choosing Santika Premier Malang Hotel for your family vacation. We hope to welcome you back in the future for another memorable experience. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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Cynthia A.
icon-Leisure
Leisure
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9,7
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly, quick to respond and the breakfast is varied.
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Accommodation's Reply
10 Apr 2026
Dear Ms. Cynthia A., From Santika Premier Malang Hotel, we respectfully thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the responsive service, and the varied breakfast options we offer. Your compliments are a great encouragement to our entire team to continue providing the best service to all our guests. We look forward to welcoming you back to Santika Premier Malang Hotel on your next visit. Sincerely, Zainuddin, General Manager, Santika Premier Malang Hotel
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W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
The service is top-notch 👍👍. I've checked in to a deluxe room, and it's been a while. I want to move to a family room tonight, but I can just add the difference. I've already used it for showering, making coffee, and so on. The sahur menu is also top-notch. It's delicious.
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2 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Santika Premier Malang Hotel. Thank you very much for your excellent review. We are delighted to hear that you were satisfied with our services, including the convenient room transfer process and the comfort of your stay. We are also pleased to hear that you enjoyed the Sahur cuisine we served. Your compliments motivate our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back to Santika Premier Malang Hotel on another occasion. Sincerely, Sa'iuddin, General Manager, Santika Premier Malang Hotel
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H***e
icon-origin-TRAVELOKA
8,8
/10
Reviewed 12 week(s) ago
Old hotel, but very well maintained cleanliness, clean white towels and sheets without stains, comfortable rooms, very varied food and delicious taste, just info for children above 5 years there is a charge at breakfast 145 thousand, hmm for children who do not eat much and are picky it's a bit of a loss because it's too expensive, because many other 4-star hotels tolerate being charged for children above 12 years.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Warm greetings from Santika Premier Malang Hotel. Thank you very much for your review and for choosing us as your accommodation. We are delighted to hear that the cleanliness of the rooms, the comfort, and the variety and taste of our food met your expectations during your stay. We especially appreciate your feedback regarding the breakfast charge policy for children. This suggestion will be taken into consideration in future evaluations to provide an even more comfortable experience for all guests, especially families. Thank you again for this meaningful review. We hope to welcome you and your family back in the future for an even more memorable experience. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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agus s.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Shantika is one of my favorite hotels. I love the breakfast.
1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Mr. Agus S., From Santika Premier Malang Hotel, We extend our deepest respect and gratitude for choosing Santika Premier Malang as one of your favorite hotels. We are extremely proud to have received a perfect rating for your stay. We are delighted to hear that you enjoyed our breakfast. Our team is committed to serving delicious and unique breakfast menus to ensure every guest starts their day with a positive impression. Your compliments are a great inspiration to our entire team for continuously providing the best possible service. We look forward to welcoming you back again for another memorable stay and dining experience in the future. Sincerely, Zainuddin, General Manager, Santika Premier Malang Hotel
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Number of reviews per page
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