Hotel Santika Premiere Malang

Explore Hotel Santika Premiere Malang
8,9
Very Good
From 4.249 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

9,0

Meal

8,9

Location

9,0

Service and Facilites

9,0

People often mention about Hotel Santika Premiere Malang
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Staff Friendliness (124)
Room Space (124)
Variety (121)
Bedroom (115)
Hotel Area (113)
Taste (113)
Distance to City Center (111)
Family Friendly (106)
Accessibility (101)
Bathroom (99)
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Traveler Reviews Hotel Santika Premiere Malang

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Customer reviews
H***n
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Thank you Santika for your hospitality. See you next time.
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Accommodation's Reply
21 Oct 2026
Dear Valued Guest, Warm greetings from Santika Premier Malang Hotel. Thank you for taking the time to write a review about your stay. We are delighted to welcome you. We appreciate your trust in our services and friendly hospitality. We sincerely hope to welcome you back to Santika Premier Malang Hotel again in the future and that we will continue to provide you with a comfortable and memorable stay. Sincerely, Sainuddin, General Manager
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A***a
icon-origin-TRAVELOKA
6,9
/10
Reviewed 5 day(s) ago
Something was odd when I stayed here. When I initially checked in, my name was still secure, as I happened to have booked the hotel using the app. When I went to have breakfast and add a member, my name changed to someone else's. I finally showed the app to the staff. Did one of the staff change my name without my permission? When I checked out, the other person's name reappeared, and it wasn't mine. Please don't change other people's names without permission, as I'm afraid some of the staff won't trust me. Please evaluate and follow up.
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w***i
icon-Staycation
Staycation
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10,0
/10
Reviewed 5 day(s) ago
Very comfortable for families. The food is varied and delicious, the facilities are good, but there's only a small playground for children. It's also close to the city center. Hotel Santika Malang is a great place for families. ❤️
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Accommodation's Reply
21 Oct 2026
Dear Valued Guest, Warm greetings from Santika Premier Malang Hotel. Thank you for taking the time to share your experience staying at Santika Premier Malang Hotel. We are delighted to hear that the cleanliness, variety and taste of the food, as well as the facilities and atmosphere of the hotel, helped you and your family have a comfortable stay. We appreciate your feedback regarding the playground. This suggestion is being considered in order to improve our facilities to better meet the needs of all guests, especially families with children. We are honored to have been a part of your special family time. We hope to welcome you and your family back again for an even more comfortable and enjoyable stay next time. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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H***H
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Nice food for breakfast. Nice room. Excellent hotel in Malang!
1 people find it helpful
Accommodation's Reply
19 Oct 2026
Dear Gentlemen/Ladies, It is with pleasure that we at Santika Premier Malang Hotel would like to express our gratitude for taking the time to share your experience during your stay. We are delighted to hear that you enjoyed our breakfast and were comfortable with the room amenities. Your positive review encourages us to continue striving to maintain the highest quality of service for all our guests. We look forward to welcoming you back to Santika Premier Malang and providing you with another memorable stay. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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E***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
The swimming pool is quite nice and the location is strategic.
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Accommodation's Reply
08 Oct 2026
Dear Valued Guest, Warm greetings from Hotel Santika Premiere Malang. Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed our swimming pool and found our strategic location convenient during your visit. Your positive feedback is truly appreciated and encourages our team to continue providing a comfortable and enjoyable experience for every guest. We look forward to welcoming you back to Hotel Santika Premiere Malang for another pleasant stay. Warm regards, Zainuddin General Manager Hotel Santika Premiere Malang
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Thank you Santika Premiere Malang. The most felt aspect is indeed the hospitality... superb... felt like I could be friends with the staff hehe... this is the first time staff escorted me to the elevator... felt like staying at a relative's place. The hotel is indeed not like a grand 5-star hotel... but it feels very cozy and homey... I even stayed twice in 1 week and always got the same experience... even got a room upgrade... the pool is small but sufficient... culinary and light snacks are within walking distance... Lawson is next to the hotel, STMJ is across the street, for a big meal, Djangkrik is about 50 meters away... didn't try the gym... the room is spacious and clean... breakfast is standard and varied... Keep doing these good things!
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Accommodation's Reply
05 Oct 2026
Dear Mr/Mrs Warm greetings from Hotel Santika Premiere Malang. Thank you for taking the time to share your valued feedback following your stay with us. We are truly pleased to learn that the genuine hospitality and attentive service provided by our team contributed to making your stay comfortable and memorable. It is a pleasure to know that you chose to stay with us again within the same week and continued to enjoy the consistency of our service. Thank you as well for your kind appreciation of our team’s hospitality, room comfort, and facilities. We are equally pleased that the room upgrade added to your overall experience. Your kind words and appreciation are truly meaningful to our entire team and inspire us to continue delivering sincere and quality hospitality. We look forward to welcoming you back to Hotel Santika Premiere Malang for another memorable stay. Warm regards, Zainuddin General Manager Hotel Santika Premiere Malang
i***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Very impressive. Amazing.
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Dwi A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
I’m really happy staying at Hotel Santika. The hotel is good.
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Accommodation's Reply
23 Sep 2026
Dear Mr. Dwee A., This is a message from Santika Premier Malang Hotel: "Thank you for taking the time to write a review and give Santika Premier Malang a very good rating. We are delighted to know that you enjoyed your stay with us. Such positive reviews encourage our entire team to strive to provide the best service and comfortable accommodations for all our guests. We hope to welcome you back to Santika Premier Malang on your next visit. Thank you for choosing Santika Premier Malang." Sincerely, Zainuddin, General Manager, Santika Premier Malang Hotel
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Comfortable, nice, clean, close to the city center.
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Accommodation's Reply
18 Sep 2026
Dear Valued Guest, Santika Premier Malang Hotel would like to respectfully invite you to read our review. We sincerely thank you for taking the time to write a positive review and share your experience staying at Santika Premier Malang Hotel. We are delighted to hear that you were comfortable throughout your stay, satisfied with the cleanliness and amenities of the hotel, and appreciated the convenient location near the city center. Your compliments motivate the entire Santika Premier Malang Hotel team to continue striving to maintain the quality of our facilities and services and provide every guest with a memorable stay. We look forward to welcoming you back to Santika Premier Malang Hotel in the future. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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Alya R. J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Top-notch service, to be honest. Breakfast was also delicious.
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1 people find it helpful
Accommodation's Reply
11 Sep 2026
Dear Ms. Alya R. J., From Santika Premiere Malang Hotel… Thank you very much for your positive review and compliments after your stay. Your compliments are a joy and inspiration to our entire team in providing the best service and ensuring a comfortable and memorable stay for all guests. We hope to welcome you back to Santika Premiere Malang for your next stay and provide you with another memorable experience. Sincerely, Zainuddin, General Manager, Santika Premiere Malang Hotel
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ISMAIL F. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
My stay was very pleasant. The service was friendly, check-in and check-out were quick, the room was comfortable and clean, and the amenities were quite complete. The hotel's atmosphere was also calm, making me feel at ease throughout my stay. Overall, the service was excellent, making me want to return again.
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1 people find it helpful
Accommodation's Reply
11 Sep 2026
Dear Mr. Ismail F.A., Sincerely yours, from Santika Premier Malang Hotel... Thank you so much for your excellent rating and positive feedback after your stay. Your appreciation is a joy and a driving force for our entire team to strive for the best service and provide every guest with a comfortable and memorable stay. We hope to welcome you back to Santika Premier Malang Hotel for your next stay and provide you with a similarly impressive experience. Sincerely, Zainuddin, General Manager, Santika Premier Malang Hotel
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The rooms are okay, choose the two-story family room. There's no restriction on putting twin beds together. Cleanliness and friendly staff are excellent.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, It is with pleasure that we at Santika Premier Malang Hotel would like to express our gratitude for your excellent rating and for sharing your experience staying at Santika Premier Malang. We are delighted to hear that you felt comfortable in our family room and were satisfied with the cleanliness and the friendly service from our team. We appreciate your feedback regarding the flexibility of arranging twin beds. We hope this contributed to a more comfortable and enjoyable stay for you and your family. We look forward to welcoming you and your family back to Santika Premier Malang in the future. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Nice, good food, nice view with balcony.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, It is with great pleasure that we at Santika Premier Malang Hotel would like to express our sincere gratitude for your excellent rating and positive review following your stay. We are delighted to hear that you enjoyed the food we served and the beautiful view from your balcony. Your compliments are a joy and a driving force for our entire team to continue striving to provide comfortable and memorable stays for all our guests. We hope to welcome you back to Santika Premier Malang Hotel for your next stay and provide you with a similarly impressive experience. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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W***k
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
There's a price for quality. I've tried several hotels in Malang for a week, and the Santika Premier Hotel is the one with the most excellent service. The bedrooms are spacious and clean, the bathrooms are clean with bathtubs, and the soundproofing is comfortable for a good night's rest. There's also an Indomaret next to the hotel. The food is delicious and there's a wide selection. Since I stayed on a weekend afternoon from 6:00 PM to 9:00 PM, there was an all-you-can-eat meal package for 188,000 Rupiah per person. The staff were also very friendly. Thank you to all the hotel staff and the chefs for cooking such delicious food. Keep up the good quality. God willing, I'll stay here again if I go on holiday to Malang.
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+4
1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Mr/Mrs, Warm greetings from Hotel Santika Premiere Malang… Thank you so much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are delighted to hear that you enjoyed the spacious and clean room, the well-maintained bathroom, the comfort of our soundproof rooms, and the convenience of our location. It is equally wonderful to know that you enjoyed our culinary offerings and the variety of choices available during your stay. We also truly appreciate your encouragement to maintain the quality we have worked hard to provide. Thank you once again for your trust, your kind words, and your wonderful review. We sincerely look forward to welcoming you back and making your next stay just as comfortable, enjoyable, and memorable. Warm regards, Zainuddin General Manager Hotel Santika Premiere Malang
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
The room was very clean and comfortable. However, we were only given one room key. We didn't receive another, even though we wouldn't have minded having a security deposit for the card. The breakfast rates vary.
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Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Thank you for your excellent review and rating, and for choosing Santika Premier Malang Hotel as your accommodation. We are delighted to know that the cleanliness and atmosphere of your room made your stay comfortable. We apologize for any inconvenience regarding the provision of room keys. Your suggestion about requesting additional room keys will be considered and evaluated by us so that we can provide better and more flexible options for our guests. Regarding the varied breakfast menu, thank you for your feedback. We will forward it to the relevant team. Thank you for your trust in Santika Premier Malang Hotel. We hope to welcome you back on your next visit and provide you with an even more comfortable and memorable stay. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
The room has a bathtub. The room is clean and spacious. The air conditioning is cool. The food is varied. Many international tourists visit here.
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Accommodation's Reply
07 Aug 2026
Dear Valued Guest, It is with great pleasure that we are pleased to inform you of our excellent rating and positive feedback regarding your stay at Santika Premier Malang. We are delighted to hear that you enjoyed the comfort of our spacious and clean rooms, the bathtub amenities, the cool air, and the variety of food we offer. Your compliments motivate our entire team to strive for the best service and provide every guest with a memorable stay. Thank you for choosing Santika Premier Malang. We look forward to welcoming you again and providing you with another memorable stay. Sincerely, Zainuddin, General Manager, Santika Premier Malang
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Cahyo P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Thank God, I was given a complimentary room upgrade. The kids loved the family room. The entire staff, from security to the restaurant waiters, were friendly. And best of all, the kids could enjoy breakfast cash-free. The food was plentiful and delicious. Thank you, Hotel Santika Premiere Malang.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Cahyo P., Thank you for your wonderful review and for choosing Santika Premiere Malang as your family's accommodation. We are delighted to hear that our complimentary room upgrade enhanced your comfort during your stay, and that your children particularly enjoyed the Family Room. Knowing that your entire family enjoyed their stay is our joy. We will pass on your thanks for the friendliness of all our staff, from the security team to the restaurant team, as well as the varied and delicious breakfast experience. Thank you for your trust in Santika Premiere Malang. We hope to welcome you and your family back again in the future to provide you with an even better experience. Sincerely, Zainuddin, General Manager, Santika Premiere Malang
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N***n
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 15 week(s) ago
There are bicycle facilities for getting around the city in the morning.
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1 people find it helpful
Accommodation's Reply
07 Jul 2026
Dear Valued Guest, Thank you for taking the time to rate and share your experience during your stay with us. We are delighted to hear that our bicycle service provided you with an additional experience to enjoy the city's atmosphere in the morning. We hope this amenity was one of the ways our guests could experience the surrounding environment in a more relaxed and enjoyable way. Your compliments and feedback are very important to us in maintaining the quality of our service and providing a consistently memorable stay experience, whether for business or other purposes. We look forward to welcoming you back on your next visit. Sincerely, Zainuddin, General Manager, Santika Premiere Malang Hotel
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ahmad a. p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 16 week(s) ago
Will come back here again if I go to Malang again.
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Accommodation's Reply
10 Jul 2026
Dear Mr. Ahmad A. P., Warm greetings from Hotel Santika Premiere Malang. Thank you for taking the time to share your wonderful review with us. We are truly delighted to know that you had an enjoyable stay and that your experience has encouraged you to return whenever you visit Malang again. Your kind words mean a great deal to our team and serve as a wonderful motivation for us to continue delivering exceptional service and warm hospitality to every guest. We sincerely appreciate your support and look forward to welcoming you back to Hotel Santika Premiere Malang for another memorable stay in the near future. Warm Regards, Zainuddin General Manager Hotel Santika Premiere Malang
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
I will be there again, for sure!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, It is with great pleasure that we at Santika Premier Malang Hotel express our gratitude for your trust and excellent rating. We are delighted to know that your stay was a positive experience and that you have expressed your desire to return. This compliment means a great deal to our entire team. Every comment and rating from guests like you motivates us to continue striving to maintain the quality of service, comfort, and consistency of the experience we provide to all our guests. We sincerely hope to welcome you back to Santika Premier Malang Hotel. Sincerely, Sainuddin, General Manager, Santika Premier Malang Hotel
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Number of reviews per page
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