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8,9
Very Good
From 3.602 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
9,0
Meal
8,9
Location
9,0
Service and Facilites
9,0
People often mention about Hotel Santika Premiere Malang
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Taste (72)
Room Space (70)
Variety (70)
Staff Friendliness (69)
Bedroom (68)
Hotel Area (64)
Bathroom (61)
Family Friendly (60)
Accessibility (57)
Distance to City Center (56)
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Traveler Reviews Hotel Santika Premiere Malang
Number of reviews per page
20
40
Customer reviews
G***n
Leisure
10,0
/10
Reviewed 5 day(s) ago
Comfortable atmosphere, friendly service, and a wide variety of food. Check-in and check-out were straightforward. Bringing your car and parking felt safe with the attendants, and there was no charge for leaving. Thank you.
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Accommodation's Reply
29 Jul 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us, from the hotel atmosphere and the staff service to the speedy check-in and check-out process. We also appreciate your appreciation for the secure and free parking. Reviews like this really motivate us to continue providing the best service to every guest. We look forward to your next visit to Hotel Santika Premiere Malang. Best regards, Zainuddin, General Manager, Hotel Santika Premiere Malang
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G***n
10,0
/10
Reviewed 2 week(s) ago
The room is spacious and comfy.
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Accommodation's Reply
21 Jul 2025
Dear Mr/Mrs, Thank you for staying with us and posting this valuable comments at Hotel Santika Premiere Malang, we aim to provide our guests with comfortable and enhanced experiences which we hope we have made your stay a memorable one. Therefore, we are very appreciate to hear that you had a great time in Malang with us. We look forward to the opportunity to welcome you again on your next trip to Malang. We hope that you will have more wonderful experiences to your next visit. Best Regards, Zainuddin General Manager Hotel Santika Premiere Malang
JS
Jihan S. D.
9,1
/10
Reviewed 2 week(s) ago
I’m on a business trip here for a week. The staff are really helpful, and the food is always amazing.
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Accommodation's Reply
17 Jul 2025
Dear Mrs Jihan S, Thank you for staying with us and posting this valuable comments at Hotel Santika Premiere Malang, we aim to provide our guests with comfortable and enhanced experiences which we hope we have made your stay a memorable one. Therefore, we are very appreciate to hear that you had a great time in Malang with us. We look forward to the opportunity to welcome you again on your next trip to Malang. We hope that you will have more wonderful experiences to your next visit. Best Regards, Zainuddin General Manager Hotel Santika Premiere Malang
d***y
10,0
/10
Reviewed 3 week(s) ago
Good room, good food, good staff
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Accommodation's Reply
15 Jul 2025
Dear Mr/ Mrs, Thank you for staying with us and posting this valuable comments at Hotel Santika Premiere Malang, we aim to provide our guests with comfortable and enhanced experiences which we hope we have made your stay a memorable one. Therefore, we are very appreciate to hear that you had a great time in Malang with us. We look forward to the opportunity to welcome you again on your next trip to Malang. We hope that you will have more wonderful experiences to your next visit. Best Regards, Zainuddin General Manager Hotel Santika Premiere Malang
A***g
Leisure
10,0
/10
Reviewed 3 week(s) ago
Very comfortable family room, top floor, close to everywhere
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Accommodation's Reply
15 Jul 2025
Dear Mr/ Mrs, Thank you for staying with us and posting this valuable comments at Hotel Santika Premiere Malang, we aim to provide our guests with comfortable and enhanced experiences which we hope we have made your stay a memorable one. Therefore, we are very appreciate to hear that you had a great time in Malang with us. We look forward to the opportunity to welcome you again on your next trip to Malang. We hope that you will have more wonderful experiences to your next visit. Best Regards, Zainuddin General Manager Hotel Santika Premiere Malang
K***a
Leisure
10,0
/10
Reviewed 3 week(s) ago
It's always a pleasure to come back to this hotel. Next door is Indomaret and Lawson. Across the street is Soto Bang Oya, it was really good when Malang was cold yesterday.
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Accommodation's Reply
10 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have welcomed you to our hotel. Your feedback is invaluable and helps us continually improve our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again soon. If you have any further suggestions or feedback, please do not hesitate to contact us. Best regards, Zainuddin, General Manager, Hotel Santika Premiere Malang
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RA
Robby A.
Leisure
10,0
/10
Reviewed 5 week(s) ago
A comfortable and friendly hotel that is clean and close to access to tourist attractions.
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Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. Robby, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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G***i
Leisure
10,0
/10
Reviewed 5 week(s) ago
definitely come back to stay at Shantika Malang
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2 people find it helpful
Accommodation's Reply
05 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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RW
Rahardian W. W.
10,0
/10
Reviewed 5 week(s) ago
It's already good if Santika has canned food from the room
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Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. Rahardian, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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Dermawan C.
Business
10,0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and fast to respond when needed, breakfast has many variations and is all delicious.
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Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. Dermawan, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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Antonio A.
Leisure
9,1
/10
Reviewed 5 week(s) ago
the atmosphere is nice and comfortable,
but there are things that need to be checked again
such as in the room I got
the hairdryer didn't work and the wifi in the room was slow,
the food is delicious and the hotel atmosphere is pleasant.
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Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. Dermawan, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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MD
Maisca D.
Business
10,0
/10
Reviewed 6 week(s) ago
Never disappointed when staying at this hotel. Since arriving, the service from the security guard, FO staff, and staff on duty are very friendly and helpful. Every time I pass by the staff while walking, I am always greeted in a friendly manner. The condition of the room is always good and clean, the food is also delicious and varied. Will always recommend this hotel if there are friends or relatives who will visit.
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. Maisca, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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h***i
Leisure
10,0
/10
Reviewed 7 week(s) ago
It was very pleasant to stay at this hotel even though it is an old hotel but it is kept clean👍and it's not far to find food, just walk next to it. Basically, I will come back to this hotel if I stop by in Malang🥰
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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M***o
Business
10,0
/10
Reviewed 7 week(s) ago
The hotel is clean, the service is fast and friendly, the breakfast is delicious.
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Accommodation's Reply
05 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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HK
Hendri K.
10,0
/10
Reviewed 8 week(s) ago
The staff was very friendly, they helped me to go to the clinic because I was sick when I stayed there.
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Accommodation's Reply
05 Jul 2025
Dear Mr/Mrs Hendri K,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, and we are glad to have had the opportunity to welcome you to our hotel. Your comments help us to continuously improve our service and guest experience.
We hope you had a pleasant stay and look forward to welcoming you back in the future. Should you have any further suggestions or concerns, please don’t hesitate to let us know.
Warm regards,
Zainuddin
General Manager
Hotel Santika Premiere Malang
HS
Hilman S.
10,0
/10
Reviewed 8 week(s) ago
The room is nice and the food is delicious. Friendly service. Perfect
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. Hilman, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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RS
Ratna S.
Leisure
10,0
/10
Reviewed 8 week(s) ago
Hospitality staff is amazingly good
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. Ratna, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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ES
Erli S.
10,0
/10
Reviewed 8 week(s) ago
all services are great, 4 stars
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Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. Erli, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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K***n
Staycation
8,4
/10
Reviewed 8 week(s) ago
good hotel I like the service is good very good I am impressed only some obstacles in the room may be very disappointing until we have to complain BUT with the responsive service I forgive next time pay attention yes do not let it happen again it's a shame a star hotel how can there be such a fatal thing
but overall good job thank you for the attention and alertness of the staff "keep improving the hotel
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continuously improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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Rk
Ricky k.
Medical
9,6
/10
Reviewed 8 week(s) ago
stayed 4 days in room 224. still the best hotel in malang. It's a shame that after 2 days I bought pastry at the restaurant and even after heating it the pastry was still hard.
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Accommodation's Reply
05 Jul 2025
Dear Mr./Mrs. Ricky, Thank you for taking the time to share your experience with us. We greatly appreciate your review and are delighted to have you at our hotel. Your feedback means a lot to us and helps us to continually improve the quality of our service and guest experience. We hope you enjoyed your stay, and we look forward to welcoming you back again in the future. If you have any other suggestions or feedback, please do not hesitate to contact us. Warm regards, Zainuddin. General Manager. Hotel Santika Premiere Malang
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Number of reviews per page
20
40
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