Dear Mifta,
First of all, let us say thank you for choosing Maya Ubud Resort & Spa, and thank you for this valuable review.
On behalf of the team, I would like to express my sincere apologies for the inconvenience of our service. We have discussed this fundamentally with the relevant team, and I make sure it will not be repeated on your next visit.
Once again sorry and thank you.
Greetings,
Mara's phone
Resort Manager