Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed your stay with us and that our friendly and helpful team made a positive impression on your experience. It is also rewarding to know that you were pleased with the cleanliness of your room and the quality of our housekeeping service. We look forward to welcoming you back to Gran Meliá Jakarta in the near future for another memorable stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to know that you and your family had a good stay at Gran Meliá Jakarta. Creating memorable and enjoyable experiences for families is something we truly strive for, and it is rewarding to hear that we were able to contribute to your visit. We greatly appreciate your kind feedback and look forward to welcoming you and your family back for another wonderful stay in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Anna Wee, Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your stay at Grand Melia Jakarta, especially our RedLevel service. We are honored that you chose us, and we sincerely appreciate your appreciation of the service our team provided. We hope to welcome you back to Grand Melia Jakarta in the near future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Jakarta

Dear Valued Guest, Thank you for your review of our property. We are truly honored to have been part of such a special occasion and delighted to know you had a memorable stay with us. We are pleased that you enjoyed the breakfast experience, our pool and sauna facilities, as well as the friendly service from our team. Your feedback regarding the dinner menu is also greatly appreciated and will certainly be shared with our culinary team for further improvement. It means a lot to hear that you would love to come back, and we look forward to welcoming you again for another wonderful celebration in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for reviewing our accommodation. We are delighted to hear that you enjoyed our friendly staff and the late-night swimming pool. We hope to welcome you back for another enjoyable stay in the future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

Dear Valued Guest, Thank you for reviewing our hotel. We are delighted to hear that you were satisfied with the complimentary room upgrade and the comprehensive amenities we provided. Your compliments regarding the friendliness of our staff are very meaningful and will encourage our team to continue providing the best possible service to all our guests. We hope to welcome you back for an even more memorable stay in the future. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed our friendly staff and found great value in our pricing. Your feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for reviewing our accommodation. We are delighted to hear that you enjoyed your stay and the clean swimming pool. Your feedback regarding the food is greatly appreciated, and our team will take it seriously to improve the quality of our cuisine. We hope to welcome you back again for an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

Dear Mr. Ricky T, Thank you for sharing your feedback with us. We sincerely apologize for your experience at the restaurant, particularly regarding the crowd and the availability of food. This is certainly not the level of service we aim to provide. Please be assured that your comments have been shared with our team for immediate improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much better experience in the future. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for your review of our property and for sharing your wonderful feedback. We are delighted to know that you truly enjoyed your stay with us and appreciated the cleanliness, pleasant fragrance, and elegant atmosphere of our hotel. Your kind words about our warm and welcoming team mean a lot to us, as delivering genuine hospitality is always our top priority. We truly appreciate your recommendation and look forward to welcoming you back again for another memorable stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to know that you enjoyed the property and appreciated the well maintained facilities. It is especially rewarding to hear that the room felt brand new and that all amenities were in excellent condition. Your feedback truly motivates our team, and we look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Valued Guest, Thank you for rating our accommodation. We apologize for the inconvenience you experienced regarding the sharp edges of the mattress. We have noted your feedback and will forward it to the relevant team for further action in improving guest comfort and safety. Thank you for helping us continuously improve our services, and we hope to welcome you back for an even better experience in the future. Sincerely, Lita Amanda, Director of Guest Experience, Grand Melia Hotel Jakarta

Dear Valued Guest, Thank you for your review of our accommodation. We are pleased that you found our hotel clean and fragrant. However, we apologize if the variety of food, especially the Indonesian dishes, did not fully meet your expectations. This feedback is very important to us, and we have forwarded it to our chef team for evaluation in order to improve the taste of the food, particularly the Indonesian menu, in the future. We hope to welcome you back again and provide you with an even better experience next time. Sincerely, Lita Amanda, Director of Customer Experience, Grand Melia Hotel Jakarta

Dear Gentlemen/Ladies, Thank you for reviewing our accommodation. We are delighted to hear that your check-in was quick, our staff were very helpful, and the variety of food met your expectations. We hope to welcome you back to Gran Meliá Jakarta in the future. Sincerely, Lita Amanda, Director of Customer Experience, Gran Meliá Jakarta

Dear Mr. Alexander B.S, Thank you for your review of our property. We are delighted to know you found our hotel comfortable and our staff helpful and kind. Your appreciation means a lot to us. We look forward to welcoming you back for another pleasant stay. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are delighted to know that our location, clean rooms, and delicious, well-rounded breakfast made your stay more enjoyable. We look forward to welcoming you back soon. Best regards, Lita Amanda, Director of Guest Experience, Gran Melia Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you and your family had a pleasant stay with us. We truly appreciate your recognition for Ayu Wulandari, we’ll be sure to share your kind words with her. We look forward to welcoming you and your family back again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta

Dear Ladies/Gentlemen, Thank you for taking the time to review our hotel. We are so glad that you and your family enjoyed your stay at Gran Melia Jakarta. We are also so pleased that you enjoyed our breakfast, dinner and interior design. We strive to bring a touch of Balinese hospitality to the heart of Jakarta, to make our guests feel welcome and at home. We look forward to seeing you again on your next visit. Best regards, Lita Amanda Director of Guest Experience Gran Melia Jakarta

Dear Ms. Basaria A., Thank you for reviewing our property. We are so glad that you and your family enjoyed your stay, especially your little one who loved our large bathtub. We hope you and your family had a great experience and look forward to welcoming you and your family back again. Best regards, Lita Amanda, Director of Guest Experience, GranMeliá Jakarta

Dear Valued Guest, Thank you for your review of our property. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta