Dear Sister,
Thank you for trusting and choosing Dalatboutique hotel.
First of all, the hotel would like to affirm that the hotel always respects customers. Check-in procedures always have to follow the order and regulations to register your stay with the local government. Even though we are regular customers, our staff often change shifts and will have friends to meet customers, so there is no need to get customer information according to regulations. Because our side was irritable and did not want to cooperate, the uncle explained and our side, although young, addressed adults disrespectfully and was irritable, leading to an unnecessary incident. As for the room issue, I promised to try to arrange it, but I'm not 100% sure that I can help. I also apologized and offered to support a free upgrade to the highest-class Suite room in the hotel. next door and will arrange a room opposite the next day for the family. According to hotel regulations, the hotel may not welcome you if you do not have enough identification information and your lack of cooperation.
