We found the staff friendly and helpful, the rooms spacious (although some may not love the black decor throughout), the breakfast an ideal starter to the day and the location excellent (literally 1 minute walk from the new rail station for the transfer from the airport, and a 5 min walk to the old town). The only negative was the lack of cupboards in the room to put your clothes in. You can ask for a ‘wardrobe’ to be delivered to the room but you shouldn’t have to ask - there’s plenty of room for a set of drawers. This seems to be a ‘feature’ in some hotels nowadays, sadly. We received a free bottle of bubbly on arrival and all the soft drinks in the room fridge were free and replenished daily. We had a great stay here and I would certainly recommend for the location alone.

The Loft was a wonderful and relaxing hotel for our stay in Krakow. For the first time of us staying in Poland, this was a fantastic experience. The staff were very friendly and welcoming. The rooms were very clean and they provided great bath products for us to use in the shower. We enjoyed the breakfast at their restaurant, the restaurant in general, as well as the spacious rooms with air conditioning and tv. We recommend this hotel 100% and will be back.

Excellent stay. Location, friendly staff. Clean place. We loved staying there

The Loft Hotel in Kraków is a sleek, adults-only boutique stay that blends modern design with warm hospitality. Located just a short walk from both the Main Square and the historic Kazimierz district, it’s perfectly positioned for exploring the city. Rooms are stylish and well-equipped, a nice shower and thoughtful touches like complimentary prosecco. The rooftop hot tub is a standout feature, ideal for unwinding after a day of sightseeing and it's open 24/7. Staff are friendly and attentive, and the made-to-order breakfast is an added bonus!

Our stay was wonderful. The staff was very welcoming and kind. The included breakfasts were delicious. The location of this hotel is excellent. We are so happy that we stayed at the Loft Hotel. We have been fortunate enough to travel around the world and the Loft Hotel is one of the best hotels we have ever stayed in. We would highly recommend you staying in this hotel while visiting Krakow.

Super location. Staff excellent also room and facilities.

Fab hotel we have been 3 times now and love

Amazing hotel with all of the amenities you need and more. The jacuzzi was a lovely treat as were the free mini bar. It was one of the noisier hotels I’ve stayed in with the train station just behind but it didn’t take away from my stay at all. Lovely hotel and I would stay again.

Excellent hotel with welcoming, friendly staff. Nothing was too much trouble. Easy 10 minute walk to the main square. Breakfast was very good with hot food cooked to order and good range of continental breakfast choices. Trams run past the hotel, and our room overlooked the tram route, but we didn’t hear any noise from them. Would definitely stay here again.

Excellent 4 night stay at the loft hotel. Staff were brilliant, room was really clean and the location for getting around was perfect. Only suggestion for improvement would be to put some drawer units in the room to put socks / underwear and t shirts as it’s not ideal living out of a suitcase for 4 days. Would we stay there again … Absolutely 👍

I booked this stay as a surprise for my partners 30th birthday - before arriving I asked the hotel if they would decorate the room for me with birthday balloons, they offered me polish beer, chocolates and balloons for an additional fee of 200PLN which I agreed to. When we arrived there were 2 small bottles of peroni and no chocolates but the balloons were nice. I had booked one of the larger rooms, it was nice and spacious the facilities could have been a little better - USB plug socket was only provided at the other end of the room to the bed, the plugs by the bed were not USB and were very hard to get to. The first night we couldn’t get the TV to turn on and we got locked out of the safe as it malfunctioned - we let the receptionist know and asked for assistance and he said ‘are you sure’……yes we were sure it wasn’t working. He came to our room reset some electrics and then they seemed to work. WiFi was very very hit and miss for the TV in order to get the chromecast to work it was very frustrating at times. Free mini bar was a nice touch. Breakfast we only used twice as the first time was not very nice - selection is not great so we ended up going out for it instead.. the lighting in the hotel was super dark it got a little frustrating at times, the hallways were abit worn and there were some borders in our room which were coming off. It wasn’t the worst but probably would try a different hotel next time

Totally awesome people very friendly and hotel was amazing would highly recommend it

Great location, edge of Kazimierz Jewish quarter, 5 minutes walk from the Old Town..... (Kazimierz has a better vibe and food in the evening imo).. large room, clean and tidy, complimentary bottle of Prosecco and soft drinks in minibar. Good bathroom. On site Pizzeria and Italian style restaurant, excellent quality food. Gorgonzola cheesecake was superb.. Good breakfast.... Buffet, plus freshly prepared hot food to order, omelette, eggs sausages etc. Right next door to Krakow Grzegorski station, 20 Plz (£4)to/ from the airport. They are happy to book trips for you in advance of arrival, (Auschwitz, Salt Mines etc) tickets handed over at check-in. Also they have drivers and vehicles if you prefer private transport on trips rather than taxi. More expensive, but they take you and wait for the duration of your trip, helping along the way. We booked transport twice, Raphael and Voytek(?) luxurious Mercedes Electric limo van. They also have Mercedes car or Rolls Royce available for transfers... The drivers were very good, and helpful at the trip destination, chaperoning us through the queues..... Particularly at Auschwitz which is incredibly busy and confusing.... Rooftop jacuzzi and loungers, indoor sauna available for free. Happy to store your luggage all day after checking out, If you have a late flight. Would happily stay again.

Enjoyed a 3 night stay, staying in a deluxe room on the 2nd floor. Noise can be heard from the trams & traffic but the ear plugs help. There were a few issues with a faulty hairdryer & the tablet that controls the lights & aircon wouldn't recharge but there were some nice touches such as the prosecco & non alcoholic drinks in the fridge. The rooftop terrace & jacuzzi is a great addition & we spent a couple of hours up there enjoying the views on a beautiful sunny afternoon. The choice for breakfast was great & the hot food was cooked to order & arrived very quickly. All the staff were welcoming, friendly & helpful.

Amazing

Would go again, staff were very lovely and knowledgeable about the surrounding areas for food etc

amazing, modern, very friendly staff and facilities are amazing, so worth the money and such a good price

The rooms at the front of the hotel suffer from traffic/tram noise.

Hotel was ok but breakfast wasn’t so good - making scrambled eggs seemed to cause them problems - we asked for scrambled eggs every day but these came out in various forms - fried, then boiled and mashed and finally looked like an omelette. Cleanliness was good - clean towels etc every day. Complimentary soft drinks/water/milk in fridge plus bottle of Prosecco which was a nice touch. We didn’t use the Jacuzzi on the rooftop but looked like it would be nice and relaxing. Hotel is in an excellent location/ great for all the usual tourist attractions.

Had a great stay here, walking distance from every activity in city centre. Really comfy beds and good shower. Very clean. It’s a small hotel but has a lovely restaurant with lots of choice as welll as good facilities. Unlimited use of Sauna and a 24hr roof top jacuzzi. Well worth the money and brilliant location.