Amazing onsen hotel/ryokan, it has multiple choices of public and private onsens to enjoy aswell as a bath on the balcony. We were in a Japanese room with tatami mats and a stunning view a lovely way to end our honeymoon and was also left a gift with a note wishing us a good honeymoon. I had a great time in the public onsen it was so relaxing with a mix of hot spring baths, an ice bath and sauna. It was a great first experience to have in a public onsen not too busy with it being a part of the accommodations. My wife has tattoos so wasn’t able to go in the public onsen as we forgot to bring coverings, but because they had a choice of three private baths she still got to experience all of them which were all different although we did have to wait 10 to 20 mins for them as they are often full. It is on the doorstep to the train station and train up to the ropeway so is perfect. I’d also recommend visiting the open air museum, park and pit stop brewery and pizza bar round the corner as little side experiences we got the Hakone pass which made the time there a lot easier.

Amazing stay, perfect location, a great range of onsen. Definitely come here for a nice relaxing time. This was one of the best spots I have stayed in Japan and I've stayed at quite a few now!

Great location so close to station!

Amazing place

It was good.

I spent two nights solo here, the hot springs bath onsen was the best part!! I felt rejuvenated and relaxed. Location super close, walking distance to train station. Hotel has the Japanese yukata to wear and you really get a taste of Japanese culture and food here. Many snacks and lots of food! Staff very helpful. I got western room with bath on balcony and loved soaking private nights there. Staff English is not fluent but with translators you get by. The garden yard was peaceful too. There are two buildings, I was in back one do a bit of a walk to main area, but not a problem. I would recommend if you want a Japanese experience and be near the train for early morning Hakone loop — best the crowds by staying in Gora.

Fantastic amenities and property

Staff were super helpful. Nice onsen on site. Nice amenities. Enjoyed the stay immensely.

I like the experience of the onsen! The only suggestion , the amenities somo or them are no so clean..

The hotel itself was perfect, very clean and well maintained. I had a small issue during my stay, but the manager handled it quickly and professionally. The staff were amazing, super helpful and accommodating. They kindly allowed me to check in earlier than expected, which I really appreciated. I also accidentally left some of my belongings in the amenities room, and they safely kept them and returned everything to me. The manager even personally apologized for the minor inconvenience, which showed great care and attention. Overall, the level of service truly reflects genuine Japanese hospitality.

Super close to gora park, amazing amenities offered and very tranquil environment overall

Warning: you can’t book room+dinner package with Expedia (literally not an option) and the hotel will not allow you to add dinner/eat at the restaurant. Also there are essentially no other places to eat in Hakone as most restaurants close very early, or are not open at all during the week. Perhaps it would be a better experience booking through another website/provider. The room itself was enjoyable with traditional materials and amenities. The balcony bath was nice. However, some of the decorations were low quality/lazy and half of the light switches did not work. The private onsens were occupied the entire night so we couldn’t experience them.

The air conditioning was hard to control. I ended up just turning it off because it got too warm. The property is nice but needs some repair in some areas. I enjoyed the private tub and the onsen. The staff was very professional, polite and helpful. The room was clean and comfortable overall. The hotel food is okay.

Had a high corner room with view. Very clean. Hotel provided a lot of amenities for use during stay. Chose to experience local restaurants for breakfast and dinner. Highly recommend Gora Brewery for dinner. Hotel staff very helpful with suggestions and guidance, especially Shohei at front desk.

Very nice room. Private hot springs were beautiful. Additional "bath" fee for using amenities was ridiculous and not mentioned in booking or by staff during check in.

Good room

Oh my goodness. This place was absolutely fantastic. Everything was above expectations for my stay here. The service, the amenities, the food, location for checking out Hakone, onsen/bathing options, the room, everything. Loved it.

Great service and super charming onsen.

Great baths!

This ryokan is absolutely phenomenal. Gorgeous place with exemplary service.