Overall Ratings & Reviews Comfort Suites Humble Houston IAH

Na

My family and I traveled in to attend the Cowboy Carter Tour. A member of my group called ahead to discuss early check in but when we arrived at noon there were no rooms ready. We waited in the lobby where you could see that the front floor had not been vacuumed from debris. After an hour of waiting my room was ready. The extra pillow in my room was dirty. It looked like a small bug but didn’t want to touch to confirm. The sink in the bathroom slow drained and there was leftover hair found in the shower and bathroom floor. If you just want a quick stay I suppose it would suffice if you are in a strict budget. Since this was a group venture I did not choose the hotel as I would not have stayed at this level of comfort.

Property pretty nice and comfortable

Hotel stay was excellent! Clean room & awesome staff.

Comfortable and clean

The shower was dirty. I was in room 303 the walls in floor of the shower was absolutely horrible.

Great location and clean hotel

Stay was overall good. We had a little mishap with something that we felt was offensive hanging on the wall in our bathroom which was a picture of cotton in the cotton field. The hotel manager Josh immediately handled our issue with care and was very very pleasant and understanding.

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Oh my God, do not stay here you will be terrified. My kids was scared. We was in a room where the couple Next Door was fighting seem like they was busting through the walls. We also woke up with bites all over us from Bed Bugs I have Redd bites all over me and my kids. The owner was nowhere to be found and every time you call you can never speak with him. The front desk person that worked the night that we stay there he couldn’t authorize a refund and we have paid to stay there a week in which we only stayed five hours before we were waking up by Bed Bugs and they were full of blood. I still haven’t gotten my refund. I still can’t talk to the manager. I would not recommend this hotel to anyone.

My stay was very good.

I was given a handicap-accessible room on the first floor, and the moment I walked in, I could see it was extremely outdated and worn out. The room had a musty feel, and the towels in the restroom looked like they had already been used—completely unacceptable. I stayed for less than five minutes before deciding to check out. This was not a place I felt comfortable or safe staying in. Definitely not worth the time or money.

Comfortable and friendly staff

Ema

The manager Ms James was exceptional in catering to our needs and accommodation

I love the GM and Sales manager

Second time I choose this hotel an I love it thank you so much

Very clean. Nice staff. Easy check in and out.

Good, relaxing stay.

We were unfamiliar with the area, and there are not many places to eat that are very close. The access road to the hotel is a very busy 4-lane, 1-way service road. Returning to the hotel was tricky because our navigation app directed us to the service road from the main expressway, and we had to quickly get over two or three lanes or overshoot the hotel. There may be a better way to do it, but we did not find it during our 2-day stay.