Suryowirawan P. W.

8,8

/10

Reviewed 1 week(s) ago

The room was okay, the location was okay, but parking was a bit tricky. For a 4-star hotel, there should be a dedicated space for guests. I was on vacation, and my car had a roof rack, which made it a bit difficult to get into the mall parking lot.

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ID

Ismail D.

Staycation

9,1

/10

Reviewed 3 week(s) ago

Strategic location from city center & entry highway road and they have a direct access connection to the mall

1 people find it helpful

Accommodation's Reply

15 Jul 2025

Dear Mr. Ismail D, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

LD

Lis D. R.

8,5

/10

Reviewed 3 week(s) ago

Very comfortable and the hotel staff is very helpful.

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1 people find it helpful

Accommodation's Reply

08 Jul 2025

Dear Lis D. R, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

LD

Lis D. R.

8,5

/10

Reviewed 3 week(s) ago

Amazing... For stay, for next trip will reserve again

1 people find it helpful

Accommodation's Reply

08 Jul 2025

Dear Lis D. R, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

R***o

9,4

/10

Reviewed 4 week(s) ago

My favorite place for having a staycation with my family

2 people find it helpful

Accommodation's Reply

15 Jul 2025

Dear Valued Guest, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

Y***a

Leisure

10,0

/10

Reviewed 4 week(s) ago

The service is good and the staff is friendly. The room is comfortable and more private because only those who have access can enter, the room is clean and tidy. In the city center so it is easier to find food and others.

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Accommodation's Reply

08 Jul 2025

Dear Valued Guest, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

AS

Afrianti S.

10,0

/10

Reviewed 5 week(s) ago

Friendly service and staff

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Accommodation's Reply

30 Jun 2025

Dear Valued Guest, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

S***a

Staycation

7,1

/10

Reviewed 5 week(s) ago

The location is strategic, close to the mall... but I requested a room close to the lift but was given one at the far end of the lift and the card access was not updated so I went back to the receptionist... It took a really long time to wait for the room to be ready.

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1 people find it helpful

Accommodation's Reply

30 Jun 2025

Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear you found our location convenient and close to the mall. However, we sincerely apologize for the inconvenience you experienced regarding your room request and key card access. We understand how frustrating it must have been, especially after a long wait for your room to be ready. Your comments have been noted and shared with our team to help us improve our service and better accommodate guest requests in the future. We truly appreciate your input and hope to have the opportunity to provide you with a better experience next time. Best Regards, Frank Mayaland General Manager

F***a

10,0

/10

Reviewed 5 week(s) ago

all gooooddddddd not bad..happy bobo disini😍😍😍😍😍

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Accommodation's Reply

30 Jun 2025

Dear Valued Guest, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

F***a

10,0

/10

Reviewed 5 week(s) ago

It's all good, I don't regret sleeping here. If I have the money tomorrow, I'll sleep here again

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Accommodation's Reply

30 Jun 2025

Dear Valued Guest, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

m***a

Business

9,1

/10

Reviewed 5 week(s) ago

it seems like this hotel is too stingy. like hotel facilities are requested. Everywhere in 1 room there is breakfast provided for 2 people. seeing the error in filling in the data it says 1 guest, then if there are 2 people eating, the second person gets charged. like a bankrupt hotel. very unfortunate

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Accommodation's Reply

30 Jun 2025

Dear Valued Guest, We’re very sorry to hear about your experience and truly appreciate your feedback. Please allow us to clarify that our breakfast policy is based on the number of registered guests per room. We understand how this may have caused inconvenience, especially if there was a misunderstanding during the booking process. It is never our intention to appear unaccommodating, and we apologize if it came across that way. Your comments have been shared with our management team for further review, and we will strive to improve our communication and service moving forward. Thank you Best Regards, Frank Mayland General Manager

H***y

Business

9,6

/10

Reviewed 6 week(s) ago

Ordering eggs for breakfast took a very long time, even the first day it didn't arrive.

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Accommodation's Reply

30 Jun 2025

Dear Valued Guest, We sincerely apologize for the delay in serving your eggs during breakfast, especially on the first day when your order did not arrive at all. This is not the experience we aim to provide, and we truly appreciate your feedback. We will investigate this matter with our kitchen team to ensure it does not happen again. Thank you Best Regards, Frank Mayland

D***i

Leisure

8,8

/10

Reviewed 6 week(s) ago

Great experience with good place and good food. Will definitely be back next trip

2 people find it helpful

Accommodation's Reply

30 Jun 2025

Dear Valued Guest, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

F***i

Staycation

10,0

/10

Reviewed 7 week(s) ago

Best hotel in town, food, place, wow everything.

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Accommodation's Reply

30 Jun 2025

Dear Valued Guest, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

PC

Pheina C.

Leisure

10,0

/10

Reviewed 7 week(s) ago

The hotel staff near the toilet were very nice. Recommended the beach, food, very helpful. And the security helped park the car. Polite and friendly.

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1 people find it helpful

Accommodation's Reply

20 Jun 2025

Dear Ms. Pheina C, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

T***y

8,5

/10

Reviewed 7 week(s) ago

Overall OK, please improve car parking, difficult to get when high season.

1 people find it helpful

Accommodation's Reply

20 Jun 2025

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We apologize for inconvenience during your stay, we appreciate your review and will use it to improve our services to better meet the expectations of our valued guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Thank you for choosing us for your accommodation. Best Regards, Frank Mayland General Manager

A***a

6,4

/10

Reviewed 7 week(s) ago

noisy room, jedag jedug sound

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Accommodation's Reply

20 Jun 2025

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We apologize for inconvenience during your stay, we appreciate your review and will use it to improve our services to better meet the expectations of our valued guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Thank you for choosing us for your accommodation. Best Regards, Frank Mayland General Manager

DW

Damar W.

10,0

/10

Reviewed 8 week(s) ago

A really good hotel in the city center

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Accommodation's Reply

20 Jun 2025

Dear Ms. Damar W, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

E***n

8,5

/10

Reviewed 9 week(s) ago

the receptionist staff was a bit slow but the others were nice and friendly

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Accommodation's Reply

20 Jun 2025

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We apologize for inconvenience during your stay, we appreciate your review and will use it to improve our services to better meet the expectations of our valued guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Thank you for choosing us for your accommodation. Best Regards, Frank Mayland General Manager

v***i

10,0

/10

Reviewed 11 week(s) ago

Comfortable, all the food is delicious, all the staff are friendly. Close to the mall, easy to find food. It's really good.

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Accommodation's Reply

08 Jul 2025

Dear Valued Guest, Thank you for your review. We are delighted to learn that you enjoyed your visit with us. It is our core belief that every moment matters and every day we are working on making it happen to each and every one of our guests. Looking forward to having you back here in the future with another memorable experience awaits. Best Regards, Frank Mayland General Manager

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