The hotel staff is friendly, the size and cleanliness of the bedrooms make it comfortable.

family friendly hotel unfortunately the restaurant is not open

Dear SAME Hotel Management, We stayed at your hotel on 10–11 November 2025 (6 rooms, 11 guests, breakfast included). We found your property on Traveloka and decided to try it for our casual nonprofit retreat. Our team held quiet meetings at the poolside and lobby, bringing only laptops and papers. We already confirmed whether it was okay before checking in. We met outside during daylight to save energy instead of staying in separate rooms. There were no other guests around, and we made sure not to disturb anyone. However, a hotel employee from operations suddenly approached us rudely, asking where we were from and whether we were students, and told our cofounder, “Sini ikut saya” (“Come with me”) in a disrespectful tone. We were treated as if we were not paying guests, which insulted our cofounder. While we may not have been dressed in formal suits or professional attire that morning, as it was early and our retreat was informal, this should not have been a reason to underestimate or mistreat us as paying guests. After a heated discussion, we decided to have our meeting elsewhere and checked out early around 8:45 a.m. This incident ruined our planned retreat program and caused both tangible and intangible losses, affecting the atmosphere and flow of our event. We planned to stay until noon to have some recreational time, but this was not possible. Our foundation is a local nonprofit working on education, child marriage prevention, and environmental issues. Our members are professionals and students who behaved respectfully throughout. We have stayed in many hotels across Indonesia and abroad but have never experienced such treatment. We kindly request the management to investigate the incident, improve staff hospitality training, and issue an apology. Thank you for your attention.

I checked in at midnight, but the reception and check-in service were very friendly, the room was comfortable and clean, the bathroom was also clean and well-equipped. The hotel's location is also strategic, not too far from the beach.

Bit oldldskul, friendly staff, breakfast standard.

The front desk staff lacked room knowledge and couldn't even bring breakfast snacks to the room. This hotel's policies seemed rigid, a rare sight to see. The rooms were nice, but there was a constant sound like something banging on the walls, whether it was from tikis or someone.

Quite good and very friendly staff

The place is nice, comfortable, neat, the rooms are also spacious.

The room is clean, the hotel is clean, the staff is friendly, very suitable for family vacation with a very nice swimming pool on the 2nd floor

The room is spacious, just need a little focus on the cleanliness of the toilet details.

Check-in could be faster, and the hotel is spacious and comfortable

Hotel staff are friendly, helpful at check in.

I've rescheduled it, but they said it can't be claimed.

The hotel staff is friendly and kind, enthusiastic.

Easy check in, comfortable room, working AC, lots of TV channels. But unfortunately the shampoo soap container was jammed, luckily we brought our own shampoo & soap. Check out was also easy. Sorry for using photos from the app, forgot to take my own photos....

bathroom cleanliness needs to be improved

Very close to the city center, strategic hotel, easy access, friendly staff, have stayed at this hotel several times.

Nice and luxurious hotel right in the middle of the city

friendly and very helpful hotel staff

Is there a white headset left in room 509 or 513? Please let us know.