Overall Ratings & Reviews Mia Saigon Luxury Boutique Hotel

Worst service ever. When booking the room, I submitted a special request for early check-in from 2pm. Then I arrived at 2pm, they refused for check in early but said to let me check in once the room is available. The bad thing is there are also other people arrived after me to check in, but they're given the key to room even before me. I saw that and asked the reception again about my room. The reception again refused even it 's only 15 mins til 3pm. The hotel is not crowded at all so this is ridiculous. I cannot expect that kind of service at a 5-star hotel like this. The worst is yet to come. After checking in the room for 1 hour, around 4pm, their staff started cleaning the hallway with their super noisy vacuum cleaner. The room is 0 % sound-proof which results in an annoying experience here. I just wanted to take a nap but they keep running that cleaner in front of my room. Why didn't they clean the hallway before I checked in? The air-conditioner in room also made so much noise that I couldn't have a sound sleep. Last but not least, I also got a massage session to be used. The reception said I could book whenever I want to without noticing me about the limited resources. Then in the morning before checking out, I wanted to do the massage, but they said there 's no available slot for me till 5pm that day. This was the last straw. I couldn't be more disappointed. I felt like every experience I had here was terrible and under a standard service not mention 5-star service. Worst of the worst!

View đẹp, sạch sẽ và nhân viên rất thân thiện nhiệt tình

Can be further improved to be worth the money! Not recommended to go on the weekend I came to Mia to stay 1 night on 9/7. Overall the trip was fine with clean, nice rooms and good food. However, Mia was very crowded that day, perhaps due to the many retail guests swimming in, it was quite busy. There was also an event organization that day. Just swimming and looking at people setting up right next to the lake is not comfortable at all. My room is on the 8th floor. You should avoid this room. Because there is a bar upstairs, the music is quite noisy. At night, there's still the sound of construction work overhead. :( Can't imagine it, I guess I'm here to rest, don't expect to get back the relaxation and quiet.

Very nice hotel, clean, friendly and professional staff. The swimming pool is spacious, 1.2 large pools deep, so children must know how to swim and wear buoys. Small swimming pool suitable for children 2-3 years old. The hotel is suitable for family vacation not too far from the city. There is only one minus point is late check-in until 3pm and early check-out at 11am. That is deducted from the 2 hours rest of the guest. The food at the restaurant is delicious, you should try the coconut milk cake.

The stay was generally an awesome experience but how the staff handled the room deposit was absolutely horrid. Still is! To recap, we booked and paid for 2 rooms for a group of 4 people for a 2-night stay in early December. On the day of check-in, one of us paid an advance deposit of 5mil VND for both rooms (for potential damage or whatever) which is truthfully very standard across upper scale hotels. What is not standard, however, is how they handled the deposit post-checkout. After checkout, there was no deposit returned. So we decided to give them the benefit of the doubt and wait for couple weeks before lodging a complaint. 10 days post-checkout, we decided to send them a gentle reminder about this incident when we found out they COMPLETELY FORGOT about returning the deposit. How in the world could you possibly forget to void the checkout? Don’t you have a system to automatically do that for you as soon as the room is cleared? We waited 10 days to contact them. And ever since we did, it’s been another 10 days of underwhelming level of transparency, improper communication, and just sheer incompetence. And no, we haven’t received the deposit. My advice is, pay the deposit in cash, and hope to God they will return it upon your checkout.

The hotel is beautiful, but when it rained, it was cloudy. Only the restaurant menu is a bit boring, all Western dishes :(, not much variety, everything else is ok. Will come back to live again virtual million dollar view along the Saigon River.

Best place for a great staycation away from the noise and bustling crowd. The service staff especially the ones at the kitchen and pool area are great 👍

Lovely little hotel in the heart of Saigon. The service is quite attentive and meticulous: the breakfast is very fresh, there are games for the children, the staff is dedicated. The unsatisfied account is an uncomfortable policy: the family has 2 children, in which 1 child is over 6 years old, so the deluxe room is not surcharged or has an extra bed, but must book 1 more room.

We had a wonderful stay here. Staffs are very friendly, extremely helpful. Very safe to spend your weekend here. Our in room breakfast was excellent. The river view and sunset are amazing. We definitely will come back when everything back to normal.