Dear Guest,
We are sorry that you did not have a satisfactory vacation. Through your feedback, we have checked again and found that, at the time of your stay, the weather was hot and sunny, making you feel tired. When checking in, the room feels damp due to the weather. However, all of our rooms have windows and balconies, so it is impossible for the room to be moldy. Regarding the hotel's decoration, we apologize. We have received your comments and have forwarded this feedback to the board of directors. However, our resort also has a lot of green trees and natural flowers.
On behalf of BGD Resort, once again we apologize for the incomplete vacation
Thang Nguyen - Front office director