Overall Ratings & Reviews Neustadt Apartments managed by Hotel Central Luzern

We loved staying here. And the kids loved that there was a playground across the street. The adults loved that they serve beer at the Cafe next to the playground.

Nice place but no AC.

We had a great time in Lucerne by staying at this property. The apartment had evertything we needed and was very comfortable. Given how Lucerne is so expensive this gave us the opportunity to make simple breakfast, stock up the fridge with essentials and heat up frozen meals. The place is less than 5 mins from the train station and close to all other places.

Everything was fantastic, except double bed was in a corner, so one side could not get out of their own side

The one bedroom apartment was spacious and clean and had everything we needed. The bed was very comfortable, and we slept better here than anywhere else on our trip. The location was fantastic. The second half bath made it easier with three of us staying here. A little expensive, but everything in Lucerne is, so overall value was good.

Super convenient and easy - a bright, spacious apartment, with a friendly and helpful staff from the Hotel Central. Staying here was the best decision made so far this vacation!

Perfect apartment and location for a family stay in Lucerne.

The check-in/out process was easy. The staff at reception were very friendly and apartment had everything we needed.

Excellent location, great staff and service.

Absolutely amazing stay for 3 nights in this beautiful apartment and very central to everything we wanted to do and see! Highly recommend for a short stay. Wish we could have stayed longer

Nice property close to the train station. Very convenient . Check in is at Central Hotel and then apartment itself is down the road in a separate location. We had delayed baggage from our flight which was later delivered to the hotel. No one notified us until when it was time for check out we asked about our baggage. If we had not asked we would have missed it. Otherwise clean and wonderful location.

Dislikes- Drainage in the shower room was not good. The wash basin drainage was poor. When reported to the girl at reception, her question was offensive implying we had put something down the sink. We also had to wait for 40 minutes to check in as the apartment wasn't ready. Nico the Concierge who we dealt with was excellent,very helpful and friendly. If you want a good view then unfortunately you will be staring at a side wall of a church. We were not bothered about the view so was ok for us. The apartment should be checked for proper drainage etc before the next guest moves in. Likes- The apartment is very cosy, spacious and homely. It has everything you need for a comfortable stay. Only 4 to 5 minutes walk from the station. We can stay here again. Owners please advise staff to not accuse guests for something they report. Please thoroughly check the drainage before the next guests arrive.

Great location with 5 min walk to trains, boats and city center….very nice apartment, quiet and comfortable….staff very responsive and helpful!

Most of Switzerland don’t have AC and so this apartment. It’s very hot in Switzerland and this apartment has windows but the airflow is in wrong direction and so you don’t get any air into the rooms even if you open windows. Overall apartment is nice but without proper air you feel like very hot in the room. If you don’t mine staying in hot rooms. This is the place for you.

Very conveniently located close to train station. A large apartment with 1.5 bath and was vert convenient for a family of 4. Will stay again when visiting Lucerne.

I enjoyed my stay. The room was great, the staff was very friendly and helpful, and the location was perfect. I would stay there again.

Apartment was great. Plenty of room, very clean and well stocked. Beds were comfortable. Front desk staff were always very friendly and helpful. Very convenient location to old town and the train station and boats. Only recommendation I would make is that even though we knew housekeeping was only once a week in the hotel, it would have been nice to at least have dirty towels and garbage taken away periodically. Otherwise everything was lovely!

We booked a two-bedroom apartment and it was clean, modern and comfortable. The only minor issue was that there was only one bathroom and it was attached to only one of the bedrooms. Therefore, the person staying in bedroom #2 had to come into and through bedroom #1 to use the bathroom. That aside, the apartment was fantastic with lots of space and convenient to walk to the train station and or to old town Lucerne. By the way, the lower level of the train station has everything from a grocery store to a flower shop underneath (the currency exchange is on the upper level of the train station). When we come back to Lucerne, we will definitely try to stay here again.

The apartment is located right in the centre of Lucerne and had everything we needed for an amazing stay. Everything was very clean and tidy. Highly recommend!

Loved this place and will definitely be back. Roomy and modern. Newly renovated too!