Overall Ratings & Reviews Suiun

Beautiful property Breakfast and dinner amazing. Private onsen bath in the room is perfect and relaxing . Highly recommended.

Absolutely fabulous stay at Suiun - would highly recommend to anyone wishing to visit the Hakone region. The room was beautiful, the Kaiseki dinner was delicious and beautifully presented. The onsen was a great way to relax annd unwind after a busy few days travelling across Japan.

I enjoyed my time at Suiun. Some of the staff speak English, which was helpful. I will book a room here if I visit Hakone again.

Loved the friendly people! So kind

Extremely friendly & helpful. Lots of free drinks and snacks!

We absolutely loved our stay. We only stayed one night during our two weeks in Japan, but it was by far our best stay. Our room was perfect with a great view, the in-room onsen was so relaxing, as were the private onsens outside. The staff was also so kind and helpful. We’ll definitely be recommending them to friends and family!

The Onsen had both private and public baths, as well as an open air bath attached to your room. We also enjoyed a massage that was very relaxing. The food was very good as well.

Loved our stay! Helpful and friendly staff. The property also has amazing amenities

Staff from Manager to all levels were a bit clueless to take care of customers with different needs such as vegetarian food. We went without dinner. Staff couldn’t arrange a taxi for us. We paid 4* price but the experience we got felt like a youth hostel. Morning coffee was from a vending machine, no unman being any where to service. All in all will not recommend this place.

If you are vegetarian and don’t speak the language don’t even bother with this facility, we paid $400/night - staff was super unhelpful in finding a place to eat and arrange for taxi ride to the train station, unusual for a country who is so customer focused.

The staff was superb, detail oriented and acommodating, the hotel was beautiful, peaceful, and super clean. We would stay here over and over again if we could !!

Nice and good service and good food

I would love to stay more than one night but without breakfast and dinner

Clean. Quiet.

Wonderful staff facilities and dinner and breakfast

The room was spacious, clean and as shown in the images. It had everything we needed and was very comfortable. The service at Suiun was exceptional with friendly staff. It was a pleasure staying at Suiun and we would recommend this hotel to anyone visiting Hakone.

Friendly staff and very clean property

The staff were very friendly and the accommodation was nice. The free ramen was also delicious.

Great staff and very clean!

Incredible stay! Never been to a ryokan before, but for the service, amenities, and room we got it feels like it should have been much more expensive.