Overall Ratings & Reviews Mystay Porto Batalha

The location is great but the communication is poor. We never received lock code to get in. I had to call their customer service and then they informed it’s because we booked from Expedia that’s why we didn’t receive an email. But this should not be on the guest, its owners responsibility. Secondly, there is no front desk. They give you WhatsApp number to contact for help. We reached out to them but never got any response ever. The rooms are tiny, the closet was broken so we couldn’t use it. The bathroom was small and in poor condition. The place is inexpensive so you get what you pay. I won’t book it again though.

Good location

The biggest plus of staying here is the location! It's greatly places between all the things you want to see in Porto! The room itself was clean and quite small though but understanding it's in the city center. There was an issue with the electricity tripping a few times a days but luckily I got instructions on how to fix it so that was helpful. I felt safe staying here as a solo traveller.

The area outside the building didn't have a good appeal, but once inside the hotel, it was surprisingly nice. I like having the elevator and the cleanliness of the room. The only draw back was the small bathroom.

I would recommend

Let’s start with the positives the kitchenette was a big plus when you're tired of eating out. It was stocked with all the dishes, including a small pack of olive oil and salt, which was thoughtful. We also loved the separate dining area with two chairs. When booking a room, we usually look for three things: a comfortable bed, a clean, modern bathroom, and a good location. The bathroom was great, and the location was good too, but be warned, it's on a super steep hill. Even with just two carry ons, walking up from the subway was rough. The bed was much smaller than a standard queen, and the room had enough space for a king, we barely slept as we weren’t able to move! The biggest issue though? No staff. Not one person. This isn’t made clear when booking, likely on purpose. As tourists without local data, we had to turn on roaming (costing $30) just to get the entry code. There was no Wi-Fi info in the email or room. There’s a useless WhatsApp number posted, but no one responds. We got two very thin pillows, and with no staff, we had to use our clothes for extra support. We even saw other confused guests stuck outside, unable to access help due to no internet. We let them in so they could figure things out. Overall, I won’t stay here again and wouldn’t recommend it. I prefer places with 24/7 staff you can rely on

Room was big with nice bed and small kitchen and dining table for two. Needed a little fixing. Check-in was a pain as their system lost the info I entered online twice

The elevator does not work. I had to walk three flights of stars with luggage. I am 74 years old and it was very difficult!!! The steps are very steep and dangerous. This is the second time I stayed here and the elevator did not work the first time either. The room was good. But I will not stay again.

I literally wanted to stay in this place, I accidentally booked the wrong date and the owner refused to help me changed it, they told me to contact expedia because it wasn't their problem, expedia told me that the owner refused to help ultimately I ended up paying for a room that I didn't even use. Worst hotel experience of my life. You guys should be ashamed

Great location near the main shopping area. If coming from Campahna station, take the bus and not the train to Sao Bento. There are steep stairs. Great set up for the services apartments

This property was in a great location and the room was big! Plenty of room to relax at the end of the day. I think, however, the hotel needs to better describe what fully automated means. I had no idea there wouldn’t be a person on staff. I wasn’t able to check in from the first e-mail that was sent because there were accidentally 2 people in the booking but I was traveling alone. I responded immediately to hotel and they told me they would change the booking. They did not do that in advance so when I arrived at the hotel in the pouring rain I couldn’t get in. That was frustrating. They did respond to phone call and I was able to check in. Once again I was confused because they use the word “pass” for room. I have traveled extensively and never heard that term either. After the initial confusion everything was great. I am an older person so not as tech savvy and I think word choice in hotel description could be improved for old people like me.

It was nice clean apartment. Great location in Porto.

Central location, great support staff.

Parking was a little challenging to find but once found it was really convenient.

Friendly staff, great location, good value, very clean.

The property looks newly renovated with hi tech feeling. The room was clean and the check-in was fast and easy. The location is "in the middle of everything". The property has locking boxes where you can temporarily store your belongings. They had a nice terrace at second floor. Cons: - comunications. Through Expedia you get no answers. Through the phone they posted, as well. Through the phone they send you 3 days in advance for SMS and WhatsApp nothing. I sent a message asking for parking options, and I got total silence. - on line check-in. To be able to receive the pass to enter your room, one has to enter personal data (for Portugese officials) and (a big surprise) the time of arrival and time of leave to the minutes. Who knows 3 days in advance the exact time to the minutes. - electrical outlets. No matter how we moved the beds, at least one outlet beside bed was covered by bed. We couldn't use it to charge the phone. - sound proofing. If you have good neighbors and sound sleep, all ok. If not, you can hear the ones above walking on the squeaky floor, the one beside talking and listening to tv, the frige (or something similar) from the building beside. - balcony. We had one in front of our window but to go there we must jump through the window (no door) - room view. We had a beautiful view of the back of a building and inside their rooms. - shower. The shower head was totally straight and flat, and the support was keeping it parallel with the wall. Water flows above.

I realize that inexpensive bookings means you get what you pay for but this was on a different level. 1) I only received an email regarding how to enter my room after I contacted Mystay when I found myself locked out the building in the middle of the night. 2) I found moths flitting around my room when I got in. 3) Found actual body hair that I took a picture of on the floor of my bathroom. Awful and disgusting. Nice area tho.

Really clean self-service hotel, good location near main train station, little bit hilly on one approach route but found better route. Nice neighbourhood.

It's a little difficult to find and the parking lot was a little ways away, which was $10 per day, but it's in a good location, close to restaurants and shopping. The room was comfortable and clean.

No staff at the hotel. It was difficult to find due to being on side road. Parking was difficult. I went to a main hotel on main road to get better directions. The garage was 24hrs with an attendant and about a 10 min walk. Hotel did have small elevator. Room was small (studio) but had a balcony which was great. Good view and we ate most dinners in the balcony. Perfect for watching sunset.